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Back to School Clothing and Footwear Allowance

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Comments

  • #302
    egan2020
    Registered Users Posts: 567 ✭✭✭egan2020


    Has anyone else received payment recently? My application was received on the 20th of July and when i telephoned last week, I was told that they were dealing with applications received on the 15th. I tried telephoning for an update this morning but I'm getting a message on my phone screen saying "service is temporarily unavailable". Not sure if it's my phone or whether they have temporarily disconnected the helpline number.


  • #303
    gerryandliza
    Registered Users Posts: 85 ✭✭gerryandliza


    egan2020 wrote: »
    Has anyone else received payment recently? My application was received on the 20th of July and when i telephoned last week, I was told that they were dealing with applications received on the 15th. I tried telephoning for an update this morning but I'm getting a message on my phone screen saying "service is temporarily unavailable". Not sure if it's my phone or whether they have temporarily disconnected the helpline number.

    I tried on Monday and today. It seems as though they have turned off the phone system. :mad:


  • #304
    egan2020
    Registered Users Posts: 567 ✭✭✭egan2020


    gerryandliza wrote: »
    I tried on Monday and today. It seems as though they have turned off the phone system. :mad:

    Probably a complete waste of time but I just emailed the general queries section of the Department. I'll let you know if I hear anything.


  • #305
    im a believer
    Registered Users Posts: 29 ✭im a believer


    i received a letter telling me i was refused today, sent original application on 3rd of july, that one was lost sent another application on 16th of this month now i have to ask for a review as appeals are not allowed on this scheme. i tried ringing today also to ask what i should put into review, and what outgoings would be taken into account and i cant get through either, i think emailing is a waste of time but worth a try anyway. i have to say this year is a complete shambles i always get refused as i am only slightly over the limit but in previous years could go to hse community officer with appeal, was dealt with much quicker, i am now facing another 8 week wait and am in dire straights at the moment. dont know what to do i am at the end of my tether and the bills are mounting. so depressing


  • #306
    gerryandliza
    Registered Users Posts: 85 ✭✭gerryandliza


    im a believer wrote: »
    i received a letter telling me i was refused today, sent original application on 3rd of july, that one was lost sent another application on 16th of this month now i have to ask for a review as appeals are not allowed on this scheme. i tried ringing today also to ask what i should put into review, and what outgoings would be taken into account and i cant get through either, i think emailing is a waste of time but worth a try anyway. i have to say this year is a complete shambles i always get refused as i am only slightly over the limit but in previous years could go to hse community officer with appeal, was dealt with much quicker, i am now facing another 8 week wait and am in dire straights at the moment. dont know what to do i am at the end of my tether and the bills are mounting. so depressing

    I am so sorry to hear that you are going through this, I think many of us here are in the same boat re the mounting bills etc. I havent been able to pay some of our bills as I have had to scrape for my 3 kids who are starting school tomorrow. Lets just hope that we all have a good outcome in the end


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  • #307
    kaydensmummy
    Registered Users Posts: 9 ✭kaydensmummy


    how ridiculous i tried ringing the last two days also n its just not connecting so its just a waiting game with no info at all i only managed to scrape together my eldest sons stuff in time he went into first year n still he is being told he needs more copies n evertyhing i have 2 more sons starting on thursday n i dont have a scratch in for them :mad: i cant believe the way they have worked it this year i have rent to pay this week so cant even get it this week im praying its there on thursday


  • #308
    scrapingby
    Closed Accounts Posts: 7 ✭scrapingby


    hi i am in the same position as you. i sent my application on july 1, i was refused by july 6. i sent a request for a review on july 7, stating my bills and rent. i have emailed the dept twice have rang and was told last week i would have to wait till at least the end of sept, for a review. the emails i sent didnt answer my questions, which was about recieving the payment after appealing it in previous years. i was only told i would have to wait. i am also always a few euro over,


  • #309
    newballsplease
    Closed Accounts Posts: 4,751 ✭✭✭newballsplease


    This is why folks cant get through:

    http://www.welfare.ie/EN/ContactUs/Pages/OfficeNotice.aspx


  • #310
    gerryandliza
    Registered Users Posts: 85 ✭✭gerryandliza


    Phone line down since Monday, ridiculous really! :mad:


  • #311
    CaroleAF
    Closed Accounts Posts: 5 ✭CaroleAF


    Hi, I just got through to supplementary welfare on 0710157100 choosing the 0 option and a very nice lady there checked for me, have PPS number ready :)


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  • #312
    gerryandliza
    Registered Users Posts: 85 ✭✭gerryandliza


    CaroleAF wrote: »
    Hi, I just got through to supplementary welfare on 0710157100 choosing the 0 option and a very nice lady there checked for me, have PPS number ready :)


    Are you sure this is the correct number? I just tried and getting weird tone :confused:


  • #313
    gerryandliza
    Registered Users Posts: 85 ✭✭gerryandliza


    The correct number to call is : 071 9157100 :) The lady who answered just told us that they are now busy with applications received on the 14th and 15th of July :eek:


  • #314
    CaroleAF
    Closed Accounts Posts: 5 ✭CaroleAF


    Sorry ,must have hit wrong key.


  • #315
    scoobisnacks
    Closed Accounts Posts: 25 ✭scoobisnacks


    We got refused for being over by 12 euro (which is not the case after going through our incomings ourselves). Anyway - we got refused in mid July and I asked for a review - in the meantime my husband has lost his job :( Does this mean that I can apply again and they will reevaluate? Or should I hold out for the review...?


  • #316
    scrapingby
    Closed Accounts Posts: 7 ✭scrapingby


    gerryandliza wrote: »
    The correct number to call is : 071 9157100 :) The lady who answered just told us that they are now busy with applications received on the 14th and 15th of July :eek:

    hi i thought they were on the 14, 15 last week. this is a disaster


  • #317
    scrapingby
    Closed Accounts Posts: 7 ✭scrapingby


    im a believer wrote: »
    i received a letter telling me i was refused today, sent original application on 3rd of july, that one was lost sent another application on 16th of this month now i have to ask for a review as appeals are not allowed on this scheme. i tried ringing today also to ask what i should put into review, and what outgoings would be taken into account and i cant get through either, i think emailing is a waste of time but worth a try anyway. i have to say this year is a complete shambles i always get refused as i am only slightly over the limit but in previous years could go to hse community officer with appeal, was dealt with much quicker, i am now facing another 8 week wait and am in dire straights at the moment. dont know what to do i am at the end of my tether and the bills are mounting. so depressing
    hi i am in the same position, i would always recieve it after an appeal. i rang my local tds office this am, to see what they consider when reviewing, and why cant you appeal the decision, they dont even specify in the refusal how they come to my income amount. i will let you know if i hear back from my t.d.


  • #318
    gerryandliza
    Registered Users Posts: 85 ✭✭gerryandliza


    scrapingby wrote: »
    hi i thought they were on the 14, 15 last week. this is a disaster

    On Friday last week when I phoned them they told me that they were busy with applications that were received on the 12th and that they now had extra people helping with processing the applications and that they were going to be working over the weekend as well. What the lady who I spoke to today did say was that they were getting through the applications quicker now as the volume of applications started dropping from mid to late July.


  • #319
    egan2020
    Registered Users Posts: 567 ✭✭✭egan2020


    scoobisnacks wrote: »
    We got refused for being over by 12 euro (which is not the case after going through our incomings ourselves). Anyway - we got refused in mid July and I asked for a review - in the meantime my husband has lost his job :( Does this mean that I can apply again and they will reevaluate? Or should I hold out for the review...?

    I can't say for certain but it might be safer to reapply. My understanding of the scheme is that it closes on the 30th of September so if the result of your review comes through after that and you are still refused, you will be out of time to apply again. The downside to this of course is that you will be waiting even longer if you reapply. :(


  • #320
    newballsplease
    Closed Accounts Posts: 4,751 ✭✭✭newballsplease


    ye do realise there was over 70,000 + applications put in?
    they are dealing with claims as they received them by date.
    think they are on 14th/15th july now.


  • #321
    scrapingby
    Closed Accounts Posts: 7 ✭scrapingby


    newballsplease wrote: »
    ye do realise there was over 70,000 + applications put in?
    they are dealing with claims as they received them by date.
    think they are on 14th/15th july now.

    yes i think the whole country knew there would be a large volumn,everyone knew except the government


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  • #322
    scrapingby
    Closed Accounts Posts: 7 ✭scrapingby


    gerryandliza wrote: »
    On Friday last week when I phoned them they told me that they were busy with applications that were received on the 12th and that they now had extra people helping with processing the applications and that they were going to be working over the weekend as well. What the lady who I spoke to today did say was that they were getting through the applications quicker now as the volume of applications started dropping from mid to late July.

    thanks


  • #323
    egan2020
    Registered Users Posts: 567 ✭✭✭egan2020


    1890 number is working again. Has anybody managed to get through today? I tried telephoning from my mobile today but was on hold for 25 minutes with speaking to anyone so had to hang up.


  • #324
    gerryandliza
    Registered Users Posts: 85 ✭✭gerryandliza


    egan2020 wrote: »
    1890 number is working again. Has anybody managed to get through today? I tried telephoning from my mobile today but was on hold for 25 minutes with speaking to anyone so had to hang up.

    Just phoned them and got to speak to a lady there. They started this morning on applications received on the 18th July.


  • #325
    scrapingby
    Closed Accounts Posts: 7 ✭scrapingby


    im a believer wrote: »
    i received a letter telling me i was refused today, sent original application on 3rd of july, that one was lost sent another application on 16th of this month now i have to ask for a review as appeals are not allowed on this scheme. i tried ringing today also to ask what i should put into review, and what outgoings would be taken into account and i cant get through either, i think emailing is a waste of time but worth a try anyway. i have to say this year is a complete shambles i always get refused as i am only slightly over the limit but in previous years could go to hse community officer with appeal, was dealt with much quicker, i am now facing another 8 week wait and am in dire straights at the moment. dont know what to do i am at the end of my tether and the bills are mounting. so depressing[/QUOT
    my local t.d. did ring me back last nite. he really wasnt very helpful. in one breath he said it was means tested, which we all know anyway. when i tried to ask about the appeals process, he did say they may take in to account bills, and rent ect. but he didnt sound convincing. when i tried to explain how i recieved the supptlementary payment last yr after i appealed, i dont think he knew what i was talking about.it was really a waste of time. i think you should appeal it putting in a letter your outgoings. good luck


  • #326
    scrapingby
    Closed Accounts Posts: 7 ✭scrapingby


    sorry meant to say ask for a review. and to top it of my son just came home with a letter that he needs 78 euro TOMORROW, talk about giving people notice, its for more book rental, locker ect


  • #327
    gerryandliza
    Registered Users Posts: 85 ✭✭gerryandliza


    As of today, they are busy with applications received on the 19th July....


  • #328
    jayjayxxx
    Closed Accounts Posts: 64 ✭✭jayjayxxx


    gerryandliza wrote: »
    As of today, they are busy with applications received on the 19th July....

    rang this morning there now on applications from 20th.... mine was 22nd so hopefully will hear something soon.


  • #329
    Dorie
    Closed Accounts Posts: 17 ✭Dorie


    i sent the form away on the 16 of july recieved no confirmation txt or anything really worried now i barely got my girls uniforms still have to pay for book rentals school insurance etc im sick to death waiting:confused::confused::confused::mad:


  • #330
    gerryandliza
    Registered Users Posts: 85 ✭✭gerryandliza


    Dorie wrote: »
    i sent the form away on the 16 of july recieved no confirmation txt or anything really worried now i barely got my girls uniforms still have to pay for book rentals school insurance etc im sick to death waiting:confused::confused::confused::mad:
    I know there are many of us in the same position, it is indeed very stressful! Esp when schools are sending home letters every day wanting money for this and that.

    I would give them a call seeing as though you had sent yours in on the 16th already and they are busy with applications received on the 20th now.


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  • #331
    jayjayxxx
    Closed Accounts Posts: 64 ✭✭jayjayxxx


    Dorie wrote: »
    i sent the form away on the 16 of july recieved no confirmation txt or anything really worried now i barely got my girls uniforms still have to pay for book rentals school insurance etc im sick to death waiting:confused::confused::confused::mad:

    i would definately call them to make sure your form was recieved.. i sent mine away about the same date and was told form was recieved 22nd so depends on where your posting from could take few days


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