yourtel - Landline Phone Service

My parents have been caught out with this - Yourtel sent a piece of a conversation between the telemarketer and my father where he had my dad agreeing to everything. The guy spoke really quickly and there must have been lead up conversations as he knew my father paid his Eircom bills via the post office.

We're at the debt collector threats stage at the moment... parents are very anxious. ComReg are involved but appear to be toothless.

Has anybody had any luck at all in dealing with Yourtel?
Are the debt collection threats just that or should I prepare my parents for the prospect of a visit?!

Any help or advice at all would be a huge help - thank you

@Posters. Please be more careful in your choice of words, the mods have had to remove some unproven allegations from a number of posts.

slimjimmc wrote: »

@Posters. Please be more careful in your choice of words, the mods have had to remove some unproven allegations from a number of posts.

With respect slimjimmc, what part of yourtel pretending that they are linked with Eircom is not <SNIP>. These are not false, ask Comreg. Ask people who have managed to get the entire transcripts.

seanfheargrinn - Thank you for the advice in your post.

I did request (both written and verbal) copies of the contract and received the portion of the recording only... have asked again.

The number was removed from the NDD - would I be right in thinking Eircom willingly sell the information on? Makes you wonder how much detail is handed over seeing that anyone <SNIP> was older...

The cooling off period misinformation is going to be my next try with Yourtel - 2 weeks plus 12 months from the (incorrect / 7 days) date they gave you was my understanding of this.

Really appreciate the information you posted re Debt Collection - the letters, as ye know, are threatening enough. It's good to know there's third party involvement, should it ever come to it, so a form of protocol would have to be followed. My poor father had visions of someone arriving and taking either himself or the telly off, so I can pass on the info which will be a huge relief! So thanks again for that alone!

I have found that some of the bodies weren't too enthused about taking on the cause and to be fair for an elderly person trying to deal with Yourtel alone, this would be very offputting and TBH you would admit defeat and pay up just to get rid of them, so yes I'm all for making a song and dance about this.

I do have to say the Free Legal Advice Centres (FLAC.ie) were very helpful and did give us some very useable information, so this is another option available.

Enjoy the Christmas!

well they called my parents house this morning, an Asian sounding male said that they had taken over Eircom services and we were very lucky for the offers they would be providing us with. i said I'm not interested I'm staying with Eircom, he said you don't understand we are taking over their services. i said are you Eircom he said no Eurtell. once again i told him I'm not interested he kept going on, and i ended the call.
so just for people to be aware they are now saying they have taken over Eircom services when they call.
the number they called from was 00353 1697163.

Hi KeRbDoG

Sorry about your trouble.
I got away from this scumbag company only a few months ago.
Here's how to do it ring Eircom or your phone company, get them to change your code ( Not your number like a security code Eircom will know) for your home phone that stops yourtell seeing who your calling history and new calls. Eircom will do this no problem as they did for me. This way they cant make up any new bills from the day you do this. They stopped sending us out bills when we did this none since.

I tried everything from pleading with them to paying a few bills!
THIS IS ALL THAT WORKS.

Best of luck.

Can't believe ComReg has not closed them down yet!

Totally understand my father was in the same boat very tormented by it all. Anyway best of luck let me know how u get on cheers.

I can't believe this rubbish is still going with this company. We were gettings calls on a daily basis and the last call I got I went all out on the guy calling and pointed out that 100 people are posting messages about how they feel they were tricked and feel they were scammed by this company. He said he people don't always tell the truth in the complaints. I asked himn if he heard of Commreg, he had, I said they are running investigations on his company. In short I told him I, or "Mrs Smith" will be NOT be buying anything, said we don't need you information pack so you don't need my address. I said we signed up for removal from NDD since yesterday. And I said "if you call again, when I have asked your twice not to, I will call the police and and will call Commreg and make complaints". He knew he was beat and haven't heard from them since.

Aparently: from Crow1234 post #90
Based in Germany in a virtual office (made up office space address, no body in it, prob routes the german numbers through a phone setup here.)
Staff are made up of back-packers, students, short-terms. Prob commision payed on how many vics they can sign up.

Sounds like a fleece 'em while the goings good sorta setup then disappaer onto their next scam after that.

Solutions:
Sign up to NDD - or tell them you recently have(takes 28 days to come into effect)

Tell them you are not with Eircom (even if you are) - They cant do any business with you then.

Contact Eircom and tell them to change security code as mentioned in previous post(Hawksticks Post #103)

Obtain recordings and written texts from Yourtel to verify if contract was establshed or not.(although how can we prove the recording or texts have not been altered??)

Ignore debt collector letters - thats just terrorism IMO.

Contact Commreg with details of your call etc, more info to them the better, officially ask for this to be raised, keep email record

Report to local Gardai station and obtain Incident Number or Pulse Number - this gives the appearance of your seriousness

Record Yourtel calls if you can, some phones have the function built in, or as I do, put the house phone on speaker phone and use your smart phone to record conversation

Speak to FLAC - Free Legal Advise Centres flac.ie


For me, there was many calls that I would answer and the phone would go dead, similiar times for two days and the third day I let the phone ring a few extra rings then answered in my best "Old Dear" voice. They answered to that and started the usual spiel.

This tells me that they are intentionally targeting the elderly and vulnerable and that really grinds my gears. They know the bills and debt collectors letters will have a strong psycological effect on these people and are most likely to pay their blood money out of fear.

My guess is we need to hammer Commreg with this to get any action. The more information we can provide the better. I'd say to keep all notes,dates,times etc for calls. Id also like to hear from people here what the monetary amounts involved are like. Is it monthly bill, is it for subsciption fees, call fees or both. What is timeframe from the signup call to first bill to debtors letters??

I did email Commreg last weeek for updates on their investigation but she said she couldnt give any info
on an ongoing investigation. I emailed back to ask when they thought investigation would be complete. No answer yet but will update here when I know.

The bills my mother is receiving are anywhere between €14 and €25 a month. They also failed to send her a number of bills and then threaten the solicitor on her.

She fully paid every bill she got from Yourtel receipts to prove it! When I rang to check what was outstanding Yourtel blamed An Post for not delivering the outstanding ones! We never have a problem with Post in our area and she managed to get the bills she paid to her address. They now have added more late charges onto her account and a reconnection fee.

All logged with Comreg again! Seems even if you are paying bills to them they will still look to get extra from you somehow.

My dad got caught by this crowd and even though my brother wrote to them and cancelled they said it was not within the cooling off period of 14 days which its clearly was. Here is the most disturbing part he has ignored the bills and refused to pay them and yourtel has blocked outgoing calls on him and Eircom are totally unable to help him . They eircom say that at some point in these dodgy initial phone calls yourtel must have had his Eircom account number as they could not switch over without this. My dad is 100 adamant he never gave them this to them and tehy didnt have it. Anyone else been blocked for our going calls. Yourtel a disgraceful company preying on unsuspecting decent people. Zamano are the same and still at it complained to comreg got refund but when will com reg stop investigating and actually shut these <SNIP> companies down ?

Anyone know how to get the landline unblocked? Eircom cannot or don't want to help disturbing they cant cant help feeling they are connected to this fiasco somehow.

Hi Auld Jim Halpin,

Do you know what the correct term for the security code is? I called Eircom, who had no idea what I was asking for - they did advise me to port back to Eircom which would at least stop Yourtel from issuing further bills, so I signed the parents back.

Involved ComReg when this began and keep asking for updates but all I get is a standard "it's ongoing" response...
I also let Age Action in my area know in the hopes they may go about highlighting it, given those caught were older.

Can't believe nothing is being done about this shower?!?!

Thanks for the advice / updates in your post

MariaV wrote: »

Hi Auld Jim Halpin,

Do you know what the correct term for the security code is? I called Eircom, who had no idea what I was asking for - they did advise me to port back to Eircom which would at least stop Yourtel from issuing further bills, so I signed the parents back.

Involved ComReg when this began and keep asking for updates but all I get is a standard "it's ongoing" response...
I also let Age Action in my area know in the hopes they may go about highlighting it, given those caught were older.

Can't believe nothing is being done about this shower?!?!

Thanks for the advice / updates in your post

Hi MariaV,

Im afraid I don't know what the "security code" is as refered to by Hawsticks. Maybe Hawsticks might come back on and elaborate. You did say you have "ported" back to Eircom and maybe this is the process that Hawsticks is refering to.

I have to say I'm amazed that this shower is able to carry on like this. What I mean is that its ridiculous that a company can initiate a contract over the phone and its legally binding!!!!! That sounds stupid to me and surely leads to more disputed contracts than actually legit ones. In essence a company that sells cars could ring my friends house. He is gone to the shops to get milk and I take the call. I say I am him and YES I would like to buy the car they are offering. Car is delivered next week and my friend has to pay because they have a recorded phone conversation of "him" saying yes. WTF!

Or what if they start targeting newly arrived immigrants into the country who have poor english and just keep saying "yes" because they dont fully understand? Seems a bit lax to me with regards to "legally binding contracts"

When Yourtel rang here they did seem to do it in a series of calls. Info gathering at first, and not really selling anything at first. Trying to establish if we were with Eircom and then asking for postal address so they could send out "information pack".They also knew my Mams name which could have come from some other mailing list that they bought.

Primacall - a Primaholding company

Item on complaints against Primacall for cold calling practices in Austria
telecompaper.com/news/court-upholds-complaint-against-primacall-for-cold-calling--918640

In Switzerland - Primacall
telecompaper.com/news/primacall-agrees-to-respect-do-not-call-list--1039922

A comment on Primastrom - you guessed it!
mywot.com/en/scorecard/primastrom.de

From askaboutmoney site
askaboutmoney.com/threads/youtel-threatening-letter.188831/

These sites will leave no-one in any doubt as to what is going on here.Skip to the last link for the most obvious connection to what is happening here in Ireland.
Again I ask for a German speaker to look over this and any other German texts related to Yourtel and Primaholdings and maybe they will see further information or solutions that I cannot see.

Commreg and Office of Director of Corporate Enforcement SHAME ON YOU. This is what I discovered via a Google search in 3/4 hours. Why can't you lot do this. Quangos have this country bled dry and the sooner we are rid of them the better.
Commreg have been "investigating" since January 2014. Thats 13 months ye lazy slackers. I asked them for ETA on investigation completion and all they said was they cant comment until investigation is complete. What a cop out. Intentional dragging it out so it looks like they are doing something.

This issue causes terrible pyschological suffering and stress to our elderly and retired citizens and in some cases leads to sickness and death. I repeat SHAME ON YOU Commreg and ODCE. Take a good long look at what you do for a "living" and decide to be part of the solution or go elsewhere.



Sorry everyone about having to cut and paste these links but I cant post actual links. You will also have to put them through Google Translate yourselves as I couldnt post those links with the http in them.

translate.google.ie/


heulnicht.blogspot.ie/2011/07/warnung-vor-der-firma-primacall-in.html


ktnv1.orf.at/stories/526460


verein-vpt.at/index.php/AT/27_27/News.html?pg=25&detail=14


heulnicht.blogspot.ie/2011/06/warnung-vor-der-firma-primacall-in.html