Originally Posted by KilOit
This 10 mil players is probably mostly included with Chinese players which don't bring in big cash like westners would, 200 being let go in Cork is a tell tell sign that no pr magic is going to sugar coat.
Too much being read into that.
Blizzard is a massively profitable company, they arnt feeling the pinch. They are however learning how to run a profitable organisation.
Blizzard has essentially perfected how to deal properly with customer support for games in my view, and their new ticketing system within battlenet is a welcome addition.
Naturally there is trimming down as a franchise moves onto its 8th year. From my understanding blizzard have simply just made the customer support aspect ( typically dead money) into a slightly more manageable project financially.
Most tickets nowadays get turned around pretty quickly in my experience. And that is partially because of the more efficent system they have in place.