Recieving Cancelled Goods

H. Rules on Cancellation (these apply to distance and offpremises contracts) 1. Unless outside the scope of the regulations (or the relevant Parts) (see B1/2 above) or specifically exempted from cancellation rights (see H.6. below), consumers who enter into (or offer to enter into) off premises or distance contracts will have 14 calendar days in which to change their minds, and do not have to give a reason for doing so. They must be provided with the cancellation form as set out in schedule 3 of the regulations but do not have to use it as long as they make clear that they are cancelling.
Because the burden of proof for showing cancellation within the
cancellation period rests with the consumer, it will be in the consumer’s
interest to keep some record of the cancellation. 2. The 14 days for cancellation start the day after the goods have been received or, in the case of service contracts, the contract was entered into. Where different goods within an order are delivered at different times the cancellation period will run from the day after delivery of the last item. 3. The consumer should generally return any goods within 14 days unless the trader has offered to collect them 4. The trader should refund within 14 days of receiving the goods back or receiving proof they have been sent back, or in the case of services, of being informed of cancellation. 5. Where services to which cancellation rights apply are delivered during the cancellation period (for example the provision of water, gas, electricity and district heating) the trader will need to take into account the nature of that service and the consequences of cancellation in that context in order to ensure that a consumer does not incur liability as a result of exercising the right to cancel. The obligations of the consumer in the event of withdrawal should not discourage the consumer from exercising his right of withdrawal.