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Faulty goods

  • 10-07-2013 10:26pm
    #1
    houseplant
    Closed Accounts Posts: 147 ✭✭houseplant


    I bought a small electronic item from a shop in March/April this year. Worked perfectly fine until a week ago and then stopped working altogether. I changed the batteries and still wouldn't work. It was not dropped or got a bang. I don't have a receipt for the product and I'm not sure if I paid cash or card. Do I have any rights to get this sorted with the shop? If they refuse, do I have any come back with the manufacturer? Item cost €60


Comments

  • #2
    miller50841
    Closed Accounts Posts: 1,525 ✭✭✭miller50841


    If it was Argos they are usually very helpful but you do need the receipt or if you used your card check your statements.


  • #3
    houseplant
    Closed Accounts Posts: 147 ✭✭houseplant


    No, it wasn't Argos and I think I paid cash with no receipt. Kinda screwed then


  • #4
    slimjimmc
    Registered Users Posts: 7,787 ✭✭✭slimjimmc


    houseplant wrote: »
    No, it wasn't Argos and I think I paid cash with no receipt. Kinda screwed then

    Not necessarily. You only need proof of purchase if the retailer asks for it so try the retailer anyway. They might even have their own record of the sale.

    If the item has a manufacturer's guarantee then you should be covered if you meet the T&Cs, otherwise the manufacturer has no liability.


  • #5
    LowKeyReturn
    Closed Accounts Posts: 934 ✭✭✭LowKeyReturn


    If it's shop branded or an exclusive brand - such as some of the stuff from Aldi, you also have recourse with the seller.


  • #6
    Keira Attractive Roaster
    Closed Accounts Posts: 32,688 ✭✭✭✭ Keira Attractive Roaster


    Why not call in and see what the shop says first, rather than have a load of what-ifs and playing about with various scenarios? See if there is a problem before getting loads of solutions


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  • #7
    houseplant
    Closed Accounts Posts: 147 ✭✭houseplant


    Sorry, should have added that I took it into the shop last week, sp


  • #8
    houseplant
    Closed Accounts Posts: 147 ✭✭houseplant


    ... spoke to a member of staff who really didn't seem interested, she asked the manager who said he would contact the rep and get back to me. Still no word back. Just want to be aware of my rights when I call them back


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