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podge79 · 23-06-2012, 12:14

hi don't know if this is the right place for it..

(if not can a mod please move thanks!)

Vodafone contract customer for over a decade and have decided to move (owing to very poor customer support in last 18mths) to meteor's 30 day rolling contract as its better value (€20 less) with more mins and texts than current vodafone contract and what they are willing to offer.. I'm using wondering what issues people are having with meteor be it with network, customer service, billing etc...

thanks in advance everyone!
have a nice weekend!

slarkin123 · 23-06-2012, 14:54

We've been with meteor for about 3 years now. We've 2 bill and 1 pay as you go phones. Never had a problem with the signal even when we travelled around Ireland for a few days. Cost wise id pay 80 a month for all three which i think is great value. Im constantly on my internet with no wifi outdoors. I had a problem with customer service last year when i was setting up my daughters pay as you go. Even though it was registered in my hubbys name they were very insistent on speaking to my daughter. She was 11 and i wasn't going to let her talk to a stranger when there was no need. Eventually a supervisor sorted it out for us, but the original yoke we were onto was very rude and obnoxious. Saying that I've been onto customer service a lot of times since and they've all been lovely and very helpful.

Tipperary animal lover · 23-06-2012, 19:45

Been with meteor for awhile now find them very good, customer care always answer no waiting ages, I'm on the €15.25 a month bill pay and find it very good

cookie1977 · 23-06-2012, 21:57

I've been with Meteor since March and I'm pretty happy with price and service. Not so fond of calling or using their forum but I find their twitter handle great for customer support:
@Meteor_Mobile

gunnerfitzy · 24-06-2012, 21:35

Been with them about a month and find them very good. I'm on the €30 top up and free calls to all networks plan. I get €20 free credit a month. I pay €10 for BlackBerry and use cabbage for my texts.

Agree with cookie regarding customer care on twitter. Top class.

IMightKnow · 24-06-2012, 21:44

I have the 30 day rolling contract called Bill Pay Smart Lite.

When I signed up in November it was 20e a month, then in the new year I saw it advertised for 15.25 a month.

I chanced my arm ringing up and politely said I wanted to avail of the 15.25 deal, expecting to be told its only for new sign ups or something, but instead the reply was "ok, no problem, what i'll do is discount your bill by 5 a month. Ok thats done, anything else I can help you with?" The whole thing was done in about 4 minutes from the time i dialed customer care.

Im really pleased with what I get for my 15e/month

podge79 · 24-06-2012, 23:00

thanks for all the replys everyone.. meteor here I come!... well in 10 days..

Anita M. · 25-06-2012, 20:36

dont go to meteor, read my tread, it is still not solved and no one got their money back.

Mr.Crinklewood · 26-06-2012, 08:01

Moved to Meteor at the dart if the year, the only issue I have is having more money at the end of the month.

Previously I was with Vodafone and found their service, and price very poor.

After leaving Vodafone I save around €40 a month ( after being moved from one plan to another with Vodafone )

23-06-2012, 12:14	#1
podge79 Registered User Join Date: Nov 2005 Posts: 308 Adverts \| Friends	Meteor? hi don't know if this is the right place for it.. (if not can a mod please move thanks!) Vodafone contract customer for over a decade and have decided to move (owing to very poor customer support in last 18mths) to meteor's 30 day rolling contract as its better value (€20 less) with more mins and texts than current vodafone contract and what they are willing to offer.. I'm using wondering what issues people are having with meteor be it with network, customer service, billing etc... thanks in advance everyone! have a nice weekend!

24-06-2012, 21:44	#6
IMightKnow Registered User Join Date: May 2011 Posts: 125 Adverts \| Friends	Very Pleased I have the 30 day rolling contract called Bill Pay Smart Lite. When I signed up in November it was 20e a month, then in the new year I saw it advertised for 15.25 a month. I chanced my arm ringing up and politely said I wanted to avail of the 15.25 deal, expecting to be told its only for new sign ups or something, but instead the reply was "ok, no problem, what i'll do is discount your bill by 5 a month. Ok thats done, anything else I can help you with?" The whole thing was done in about 4 minutes from the time i dialed customer care. Im really pleased with what I get for my 15e/month

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23-06-2012, 14:54	#2
slarkin123 Registered User Join Date: Jul 2008 Posts: 211 Adverts \| Friends	We've been with meteor for about 3 years now. We've 2 bill and 1 pay as you go phones. Never had a problem with the signal even when we travelled around Ireland for a few days. Cost wise id pay 80 a month for all three which i think is great value. Im constantly on my internet with no wifi outdoors. I had a problem with customer service last year when i was setting up my daughters pay as you go. Even though it was registered in my hubbys name they were very insistent on speaking to my daughter. She was 11 and i wasn't going to let her talk to a stranger when there was no need. Eventually a supervisor sorted it out for us, but the original yoke we were onto was very rude and obnoxious. Saying that I've been onto customer service a lot of times since and they've all been lovely and very helpful.

23-06-2012, 19:45	#3
Tipperary animal lover Registered User Join Date: May 2012 Location: Premier county Posts: 574 Adverts \| Friends	Been with meteor for awhile now find them very good, customer care always answer no waiting ages, I'm on the €15.25 a month bill pay and find it very good

23-06-2012, 21:57	#4
cookie1977 Registered User Join Date: Jul 2009 Posts: 5,420 Adverts \| Friends	I've been with Meteor since March and I'm pretty happy with price and service. Not so fond of calling or using their forum but I find their twitter handle great for customer support: @Meteor_Mobile

24-06-2012, 21:35	#5
gunnerfitzy Registered User Join Date: Nov 2005 Location: Im from Ireland, but more importantly Im from Cork Posts: 919 Adverts \| Friends	Been with them about a month and find them very good. I'm on the €30 top up and free calls to all networks plan. I get €20 free credit a month. I pay €10 for BlackBerry and use cabbage for my texts. Agree with cookie regarding customer care on twitter. Top class.

24-06-2012, 23:00	#7
podge79 Registered User Join Date: Nov 2005 Posts: 308 Adverts \| Friends	thanks for all the replys everyone.. meteor here I come!... well in 10 days..

25-06-2012, 20:36	#8
Anita M. Registered User Join Date: Sep 2010 Posts: 194 Adverts \| Friends	dont go to meteor, read my tread, it is still not solved and no one got their money back.

26-06-2012, 08:01	#9
Mr.Crinklewood Registered User Join Date: Jul 2008 Location: Mayo exile Posts: 6,479 Adverts \| Friends	Moved to Meteor at the dart if the year, the only issue I have is having more money at the end of the month. Previously I was with Vodafone and found their service, and price very poor. After leaving Vodafone I save around €40 a month ( after being moved from one plan to another with Vodafone )