* Ryanair * Ryanair * Ryanair *

kaiser sauze · 21-12-2010 5:39am

Stansted is having few problems, Heathrow is their issue.

MB Lacey · 21-12-2010 9:54pm

Sheep Shagger wrote: »

To get any refund or reduction/waiving of change fees your flight must be cancelled or delayed for more than 2 hours.

Hey, i'm due on a Ryanair flight tomorrow night - if it gets cancelled due to SNOW or DAA closing airport - so not ryanair's fault - can they shed all responsibility or is it their responsibility to book me on next available flight?
Many thanks

Our man in Havana · 21-12-2010 9:58pm

You have 2 options, a refund or free rebooking.

MB Lacey · 21-12-2010 10:03pm

Haddockman wrote: »

You have 2 options, a refund or free rebooking.

thanks very much - that's great to know.
Do you know taht from experience - their t&c's are very unclear.
I've been toying with idea of just booking myself another one way tkt on thurs - but if Ryanair will get me on that flight for free why book and pay for it myself right?
I just thought Ryanair would say it was DAA's / the snow's fault so they wouldn't do anything.

Our man in Havana · 21-12-2010 10:13pm

I just thought Ryanair would say it was DAA's / the snow's fault so they wouldn't do anything.

The days of doing that are long gone. Even Ryanair obey the rules now albeit at a push.

Kotek Besar · 22-12-2010 10:36am

I believe they also have to "care" for you.

(..although I can't see O'Leary giving you a back rub).

powerchord · 04-01-2011 8:53pm

This is a letter I sent to Ryanair CS because of the hilarious snow experience on Dublin Airport on 23/12/2010... Ryanair + Dublin Airport: that’s a killer combo...

Dear Sir(s),

I’m writing this letter to complain about the utterly Ryanair staff incompetence and behaviour (actually lack of any behaviour at all) at Dublin Airport on the 23rd of December of 2010. Because of such unacceptable behaviour from members of a company that claims to be one of the biggest in Europe, I couldn’t rebook my just cancelled flight to Barcelona to a decent date to minimize the inconvenience while such flights were available.
At 6 pm on Dec 23rd after several delays and gate changes, including a hilarious change to gate 101, which we “muggles” seem unable to see such gate at the airport; our FR 6395 flight to Barcelona was at last cancelled while we were stuck inside the plane waiting for a de-icing “sprinkler” that never come... It never came because the “odds were against us”: 2 sprinklers for dozens of stranded air crafts, there are more chances of getting to Spain by swimming. But that’s another story...
After we disembark the aircraft and passed the passport control area (we were stalled here by eejits as well not allowing passengers or “cattle” as your call us to leave the boarding area) we managed to get to the ryanair ticket’s desks and to our surprise (or not really) there was not a living soul there on a Thursday afternoon! THIS IS TOTALLY UNACCEPTABLE: hundreds of stranded passengers because the wise guys that run the airport think that snowing in winter is a rare phenomena in northern Europe AND NOBODY AT THE RYANAIR TICKETS DESK ON A THURSDAY AFTERNOON FOR ANY REBOOKING! HOW CONVENIENT!!!! It is a joke seeing the airport rulers amazed at snowing in winter (may be they expect to snow in summer?). It is a bigger joke seeing farming tractors cleaning up a huge runway, but what can you expect when the airport is run by eejits that are high on Jameson/Guinness for most of the time? It is absolutely outrageous seeing air line staff running away from passengers like children scared of the bogeyman. The only information I got was from the airport staff saying that ryanair staff had gone home; probably to scratch their balls and pussies better as it seems the less they do the less they want to make.
So without anyone at the tickets desk and with the ryanair site down all the time we had to stay all night long queuing at the tickets desk waiting for a chance to rebook. A few hours later someone fixed the ryanair site and I noticed that flight FR6395 was not in the list of cancelled flights for Dec 23rd and when I tried to manage my booking to rebook a new flight I couldn’t because it was saying that the flight was closed or there was less than 4 hours for its departure! So I couldn’t do any change.
At 3AM someone made us move to the check in desk. All hell broke loose and who was queuing in front became the last of the new queue because the Ryanair staff idiots warned first people at the end of the queue. Then after the re-queuing and pushing at 5AM we were told that all flights until at least 27th were fully booked and we had to do the changes online. I claimed that I couldn’t do anything with my flight and I was told to wait because in a few hours they would update the system and I would be able to do it.
So I waited a few hours and as I still couldn’t do anything and there was an available flight for Madrid on the Monday 27th I headed again to the airport. This flight suited me but I couldn’t rebook my flight online because my flight to Barcelona was not marked as cancelled in the system. When I got to the airport I queued at the ryanair ticket desk again for hours and finally I was told there that some another incompetent had forgotten to close the flight in the system and mark it as cancelled; so that way I could never rebook another flight. And because of that incompetent the flight that was available to Madrid on Monday 27th when I tried to rebook was by then gone. So I had to get a flight through a much more risky route and much later than Monday 27th; which wrecked not only my Christmas arrangements but my New Year’s Eve arrangements as well! All this, not because of the snow, but because of Ryanair’s staff utterly incompetence.
I was instructed then by the ticket desk to write a complaint letter exposing the situation and send it to this address. I’m pretty sure it won’t make a difference because you see us as cattle but at least it will be online in some forums as well so people can have a laugh at the biggest airline company “wannabes” (like you laugh from us when you see us stranded on land).
It is too much incompetence together like the one you only expect to find in 3rd world countries:
- There should have been someone at the ticket desks at 6pm on December, 23rd to rebook flights. IT WAS NOT XMAS EVE YET, ALTHOUGH THEY SEEMED DESPERATE FOR IT TO BE.
- Someone should have closed the flight and marked it as cancelled on the system so that we could do something with it online, like rebooking! This way we could do nothing while lots of available tickets were literally flying online (unlike the frozen planes).
- Because of that I couldn’t rebook the best suitable available flight at the time I was trying to.
- And so as I was left with the scraps and had only the option for a flight much later; my New Year’s Eve reservations (which are paid in advance) went trough the drain.
- The detail of gate 101 is the “cherry on top of the cake”... It is like “Harry Potter” meets “The Twilight Zone”
Having the feeling that the ticket’s desk staff suggestion to write to you is useless and you have thousands of claims to process (send to the dump bin) I keep it short and just subscribe:
_________________________________________
(XXXX XXXX)
PS: To avoid that the Dublin Airport turns into a refugee camp on the next winters to come, like it happened this winter and last winter or anytime there’s more than 1 cm of snow, here are some suggestions you should try to propose to DAA. I hope this will help so Dublin Airport doesn’t become again the joke of European Aviation and known as “Mickey Mouse Airport” as it is currently.
- FOR NEXT WINTER: close the airport for the winter months so that you don’t waste people’s time and money. That way we can get ferry trips booked in advance. Ferries are much faster than stranded airplanes waiting for snow to melt or waiting for leprechauns to help defrosting the air crafts. IF YOU CAN’T COPE WITH A FART OF SNOW DO US A FAVOUR AND CLOSE FOR THE WINTER MONTHS LIKE IN REMOTE AREAS OF ALASKA. THANK YOU.
- If the previous option is not feasible because of the possibility of riots, buy decent snow cleaners (farming tractors won’t do the job as you probably have figured out by now, following the usual circus around this time of the year) and read “Coping with snow for Dummies” by German/Polish/Russian Airports. REMEMBER Ireland is part of Northern Europe and it is in the same latitude as Canada. SO DON’T TELL ME IT IS SEVERE WEATHER CONDITIONS: AS LONG AS THERE ARE CARS/BUSES ON THE ROADS IT IS NOT SEVERE WEATHER! If you had the same amount of snow in Ireland as in Germany probably the island would have been literally sunken and swallowed by the Atlantic by now, not only economically but also physically. And I’m pretty sure you would be just watching without acting on it. Even my home country where temperatures get to 40 degrees in summer has snow cleaners. Know why? Because it still snows in winter, like anywhere in the northern hemisphere far enough from the tropics!
- Make sure the main DAA roles are given to people not so high on Jameson/Guinness like the current DAA fat cats and your government... This way the people that rule the airport will be much closer to accept that snowing in winter is a normal thing in Northern Europe, like all countries worldwide. And by accepting the “fatality” that it tends to snow in winter, they will act accordingly for the near future.
- Not expecting snow in winter in Northern Europe is like “Monty Python” meets “Black Adder” and is more serious than schedule a flight to a non-existing gate. It is like “doing one isolated mistake in a moment of distraction” vs “base your whole life in a mistake”.

parsi · 04-01-2011 9:22pm

I expect that such a finely crafted missive will elicit a personal reply (on the finest vellum - or Belvedere Bond if vellum is unavailable) from Mr. O'Leary.

zuroph · 04-01-2011 9:26pm

I'd suggest you have someone proofread your complaint letter for you, that is borderline unreadable, and struggles to make sense at times.

amcalester · 04-01-2011 9:27pm

Its hard to know who he is complaining to, is it Ryanair or DAA?

zuroph · 04-01-2011 10:19pm

I believe he said he was sending it to Ryanair, but complaining about how Dublin airport is run, which they don't care about.

Relying on tabloid Bolding of random sentences is not going to help your case in any way. ever.

Our man in Havana · 04-01-2011 10:24pm

Their response will be along the lines of this:

killbillvol2 · 05-01-2011 1:03am

powerchord wrote: »

This is a letter I sent to Ryanair CS because of the hilarious snow experience on Dublin Airport on 23/12/2010... Ryanair + Dublin Airport: that’s a killer combo...

blah blah blah

I'm not sure which is more embarrassing - the fact that you signed and sent that letter or the fact that you feel it's worthy of sharing.

wmpdd3 · 05-01-2011 1:33am

With regret, Powerchord, in my experience, your letter gave provided the laughs for an entire office floor on a boring Tuesday morning.

Twiggles · 05-01-2011 2:23pm

I'm travelling back to the UK with Ryanair at the weekend and got a pair of walking boots for Christmas, they are too heavy to put in my checked in luggage and am wondering how strict Ryanair would be if a tied them to my hand luggage?
I know i'm clutching at straws here but does anyone know would i get away with it??
Thanks!

Random · 05-01-2011 2:24pm

Twiggles wrote: »

I'm travelling back to the UK with Ryanair at the weekend and got a pair of walking boots for Christmas, they are too heavy to put in my checked in luggage and am wondering how strict Ryanair would be if a tied them to my hand luggage?
I know i'm clutching at straws here but does anyone know would i get away with it??
Thanks!

wear the walking boots and put your runners in the bag would be my advice. talk them off when you get on the plane.

Kotek Besar · 05-01-2011 2:33pm

Random wrote: »

wear the walking boots and put your runners in the bag would be my advice. talk them off when you get on the plane.

Power to the people! Take THAT O'Leary!

rubadub · 05-01-2011 4:26pm

Random wrote: »

wear the walking boots and put your runners in the bag would be my advice. talk them off when you get on the plane.

+1, the other trick is putting things in duty free bags, like buy a bar of chocolate and get a bag. For some weird reason whenever I have gone on planes I have never seen them question stuff in duty free type bags.

axer · 05-01-2011 4:29pm

rubadub wrote: »

+1, the other trick is putting things in duty free bags, like buy a bar of chocolate and get a bag. For some weird reason whenever I have gone on planes I have never seen them question stuff in duty free type bags.

They can though and are those duty free bags not sealed?

dearg lady · 05-01-2011 4:30pm

rubadub wrote: »

+1, the other trick is putting things in duty free bags, like buy a bar of chocolate and get a bag. For some weird reason whenever I have gone on planes I have never seen them question stuff in duty free type bags.

while this does work in most instances, I wouldn't risk with Ryanair! They do stipulate your one piece of cabin baggage should contain any duty free purchased.

syklops · 05-01-2011 4:34pm

rubadub wrote: »

+1, the other trick is putting things in duty free bags, like buy a bar of chocolate and get a bag. For some weird reason whenever I have gone on planes I have never seen them question stuff in duty free type bags.

That doesnt work everywhere. In June I was told that my duty free had to go inside my carry on luggage. Apparently, your carry on is just one bag. They wouldn't let me on the plane with my carry on bag and a bag of duty free.

That was pretty tricky, trying to stuff a bottle of whiskey and a bottle of vodka into an already stuffed backpack.

Twiggles · 05-01-2011 4:57pm

Thanks for the suggestions folks. It's so frustrating because you see some people get away with huge bags and then they can be so picky about other things.

Ah well, i suppose they have their rules.

axer · 05-01-2011 5:00pm

Twiggles wrote: »

Ah well, i suppose they have their rules.

This is the reason I hate flying Aerlingus because they seem to have very few rules resulting in it being nearly impossible to find space to put in a bag. Last flight I took on Monday eve with Aerlingus a load of people had to put their bags into the hold. I definitely rather the rule was strictly enforced.

zuroph · 05-01-2011 7:08pm

wear the boots on your hands and walk on like a horse.

Twiggles · 05-01-2011 7:15pm

zuroph wrote: »

wear the boots on your hands and walk on like a horse.

Knowing Ryanair they probably charge extra for impersonating an animal.

iamstop · 05-01-2011 8:45pm

I came back from Rygge (Oslo) with a 10.9kg bag cos I'd bought records. The security guy, a miserable old fart, weighed it but said nothing. I guess cos he doesn't work for Ryanair!

axer · 05-01-2011 8:51pm

iamstop wrote: »

I came back from Rygge (Oslo) with a 10.9kg bag cos I'd bought records. The security guy, a miserable old fart, weighed it but said nothing. I guess cos he doesn't work for Ryanair!

More likely he doesn't work for servisair/globeground - they are the real assholes.

E.T. · 05-01-2011 10:00pm

syklops wrote: »

That doesnt work everywhere. In June I was told that my duty free had to go inside my carry on luggage. Apparently, your carry on is just one bag. They wouldn't let me on the plane with my carry on bag and a bag of duty free.

That was pretty tricky, trying to stuff a bottle of whiskey and a bottle of vodka into an already stuffed backpack.

This happened my friend coming back on a Ryanair flight recently too. It was completely random selection, because the people in front of us and behind us had extra bags, but they made her put her handbag and duty free bags into her carry on bag.

Leejo · 06-01-2011 1:25am

I work in the airport, not for an airline and not for the DAA but I do work more or less in customer care and I genuinely laughed out loud at that letter. You have so many things wrong that I'm not even going to bother to try and correct you.

Just a few points though, 1 Cm of snow? It's hard to take you seriously when you're blatantly lying. There was a hell of a lot more snow than that and you know it. The snow was constantly falling over a 6/7 hour period. Even still do you realise how many thousands of tonnes of snow has to be cleared if 1cm falls? Or maybe they should only clear enough for your plane to get out?

As for your "all hell broke loose" comment, are you seriously condoning the punching and assulting of a Ryanair staff member? Someone who is just following orders from his higher ups? Or was the snow his fault?

Gate 101 is where easons is, the board saying gate 101 is letting you know what stand that your airplane is parked and what direction your flight will be. Did the board tell you to 'go to gate'? No. because when they were ready for your flight they would have changed the gate to 103...

Keep up the good work though, your letter was hilarious.

flikflak · 11-01-2011 6:32pm

I recently flew from Bristol to Dublin. There was a sign at Bristol airport saying that you could have duty free IN ADDITION to your one cabin bag on Ryanair.

So as I had a pair of boots in a normal carrier bag as well as my carry on bag I went and bought something small at the Duty free (2or 3 quid) and got a duty free plastic bag. Popped the bag with the boots in into the new duty free carrier bag and no bother at the gate.

I will be keeping said plastic bag to take with me again and use if I fly from Bristol.

Have also seen this a a few other RA airports (I flew back from Girona with a bag full of booze in addition to my carry on bag - its so cheap I could not leave it there!!). Must be because the duty free shops were losing out big time where people were not allowed to take duty free on as an extra bag.

* Ryanair * Ryanair * Ryanair *

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