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Software Ghosting after being closed.

demanufactured · 2016-02-07 15:48:28

Hi Folks, Posted this in servers and systems but not much response. Strange issue here in our office that we have been trying to get our heads around. We run a system with 150 branch sites running a piece of client software that connects back to our datacentre here. We have approx 3-5 PC's on each site that run the…

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07-02-2016 4:48pm

#1

demanufactured

Closed Accounts Posts: 5,756 ✭✭✭

Join Date: March 2003

Posts: 5528

Hi Folks,
Posted this in servers and systems but not much response.
Strange issue here in our office that we have been trying to get our heads around.

We run a system with 150 branch sites running a piece of client software that connects back to our datacentre here.

We have approx 3-5 PC's on each site that run the software.

On a nightly basis we run a job (powershell script) on these PC's that purges old data and cleans up temp files ect.
As part of this job the client software gets closed (process is killed) before the cleanup job starts.
Some of our customers have an issue whereby they come into the office to use the PC's, there is what looks like the remains of the client software on the desktop. (process is not running)

If the user refreshes the desktop or if we connect remotely (also refreshes the desktop) it will fix it at the time.

I have tried adding this to the registry which did not resolve:
http://www.thewindowsc...utomatically-windows

Open Registry Editor and navigate to the following registry key:

HKEY_CLASSES_ROOT\CLSID
Here right-click and search for dontrefresh. If you find it, and if it has a value set to 1, change its value to 0. If you do not see it, create it and give it a value 0

We also installed the latest GFX drivers on the PC , and the PC was even replaced at one point with a freshly imaged one.

it doesn't appear to be an issue with our software as its not happening on all sites , only a small number, so looks like a windows issue.

Has anyone ever come across something like this before?
its a bit of a head scratcher to be honest.

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