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Outsourcing

  • 20-01-2015 10:16am
    #1
    Gone Drinking
    Registered Users Posts: 2,808 ✭✭✭


    I see AIB are going to be doing a good bit of outsourcing and up to 750 IT related jobs could go because of it.

    Outsourcing can be good. I know here in our place the deskside support people are pretty useless. They lack care, empathy and manners at times. I know if they were outsourced it would be a different ball game. Everyone who worked here would effectively become their customer. They would have to meet SLAs and fall subject to review/surveys for their work, meaning they would have to make more of an effort.

    I worked in deskside support for a few years. We were an outsourced team and it worked well.

    However, the same company went and outsourced their network team to India and it was terrible. As far as I know, that outsourcing didn't last too long. There's some roles that are too critical to be outsourced imo.

    Anyone here lost a job to outsourcing?


Comments

  • #2
    Cuddlesworth
    Registered Users Posts: 13,980 ✭✭✭✭Cuddlesworth


    Interesting that a bank would do it, they are usually so entrenched in decades old technology and bodge jobs that any outsourcing will take years just to figure out what the hell is going on.


  • #3
    zagmund
    Registered Users Posts: 2,501 ✭✭✭zagmund


    Cuddlesworth wrote: »
    Interesting that a bank would do it, they are usually so entrenched in decades old technology and bodge jobs that any outsourcing will take years just to figure out what the hell is going on.

    Watch this space. They just announced it. Getting it to work still has to actually happen.

    z


  • #4
    jimgoose
    Registered Users Posts: 20,174 ✭✭✭✭jimgoose


    What exactly do we mean by "IT" in this context? The usual desktop/laptop/email bullsh1t?


  • #5
    Cuddlesworth
    Registered Users Posts: 13,980 ✭✭✭✭Cuddlesworth


    I would take a guess with 750 jobs with total around 23000 and say the entire IT support department plus a number of development roles/work. I would have expected around 500 people if it was just the support crowd. Otherwise they were on the heavy side for their numbers.

    I've heard from multiple sources that the Ulster/RBS payment f'up that lasted for a considerable amount of time and cost them a fortune, could be solely attributed to firing the team responsible for maintaining their archaic and highly specialised payments processing system and outsourcing their jobs to Indians who were hadn't the foggiest and muddled through until they screwed up.

    Wait for the great AIB screw up of 2017.


  • #6
    Dravokivich
    Moderators, Category Moderators, Music Moderators, Politics Moderators, Society & Culture Moderators Posts: 22,360 CMod ✭✭✭✭Dravokivich


    Wouldn't be too surprised if it was something as simple as that.

    There's a lot of stuff that tends to go undocumented within the realms of IT. More so with a lot of older gear thats still "operational," but good luck trying to get parts for'em these days!


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