Tesco Mobile

deaglan169 · 24-01-2012 6:40pm

anyone else having problem when roaming then coming back onto home network, it may be my phone but it constantly displays roaming symbol thats fine i understand why, but then when i do travel to the north which is daily i work there it goes on o2 uk but then when i come back home it locks up my phone cant make/receive calls/texts till i reboot phone

Tesco Mobile: Paul · 24-01-2012 6:44pm

deaglan169 wrote: »

anyone else having problem when roaming then coming back onto home network, it may be my phone but it constantly displays roaming symbol thats fine i understand why, but then when i do travel to the north which is daily i work there it goes on o2 uk but then when i come back home it locks up my phone cant make/receive calls/texts till i reboot phone

Hi Deaglan

Make sure yuor phone is set on Automatic network and the phone should switch back automatically when you get home.

regards
Paul

JTMan · 24-01-2012 7:22pm

Hi Paul,

Any response from the relevant teams to the issues I raised with regard to your new price comparison that claims "all mobile networks" and that you have the "best value in Ireland" but omits the 9 cent domestic texts with Postfone and also omits to mention the free top up text bundles, with comparable other operators, that are better value for heavy users?

Again, I am only raising this to ensure honesty, transparency and accuracy in price claims, as required by regulation.

Thanks,

Ciaran

deaglan169 · 24-01-2012 7:29pm

Fungus wrote: »

Hi Paul,

Any response from the relevant teams to the issues I raised with regard to your new price comparison that claims "all mobile networks" and that you have the "best value in Ireland" but omits the 9 cent domestic texts with Postfone and also omits to mention the free top up text bundles, with comparable other operators, that are better value for heavy users?

Again, I am only raising this to ensure honesty, transparency and accuracy in price claims, as required by regulation.

Thanks,

Ciaran

it already is but i think its the fact that it is already roaming or at least the phone thinks it is, then when i do actually roam onto o2 uk it doesnt know what to do:D

nephster · 24-01-2012 10:48pm

Thanks for the quick reply re all my questions Paul. I guess Capped Monthly isn't for me, a normal monthly rolling contract it is!
A few more Qs:
1/ How many clubcard points will be given for porting to PAYG as of next week?
2/ Is there a list of the Tesco stores with Tesco Mobile personnel in them somewhere?

jay93 · 25-01-2012 1:10am

Was hoping to see the data speed cap removed before summer/september,
It's very slow compared to other providers i think Tesco would gain a lot more customers if the cap wasn't on the service it's really not ideal for smartphones that need high data transfer rates it get between 500-900kbps with tesco i could get 3000-6000kbps on another network big differance in speeds!!

GIMP · 25-01-2012 1:33am

Paul
The speeds the last 3 nights have been slow or unusable in Dublin 3 area on Edge and 3g. Browser times out constantly. Usually from 8 until 1pm. I normally have no issues, is there a network problem in the area?

Tesco Mobile: Paul · 25-01-2012 9:30am

Fungus wrote: »

Hi Paul,

Any response from the relevant teams to the issues I raised with regard to your new price comparison that claims "all mobile networks" and that you have the "best value in Ireland" but omits the 9 cent domestic texts with Postfone and also omits to mention the free top up text bundles, with comparable other operators, that are better value for heavy users?

Again, I am only raising this to ensure honesty, transparency and accuracy in price claims, as required by regulation.

Thanks,

Ciaran

Hi Ciaran

Yes, the price comparison will be taken down this am. was supposed to come down yesterday. Chasing the web team.

regards
Paul

Tesco Mobile: Paul · 25-01-2012 9:32am

deaglan169 wrote: »

it already is but i think its the fact that it is already roaming or at least the phone thinks it is, then when i do actually roam onto o2 uk it doesnt know what to do:D

The R for roaming is not conencted to this. This is for data roaming as we national roam on O2 Ireland's network. What phone do you have?

Tesco Mobile: Paul · 25-01-2012 9:37am

nephster wrote: »

Thanks for the quick reply re all my questions Paul. I guess Capped Monthly isn't for me, a normal monthly rolling contract it is!
A few more Qs:
1/ How many clubcard points will be given for porting to PAYG as of next week?
2/ Is there a list of the Tesco stores with Tesco Mobile personnel in them somewhere?

Hi Nephster

1. Clubcard points will be announced next week.
2. Yes ,as below

regards
Paul

Tesco Mobile Pay Monthly staff will be instore Wed to Sat this week. You can sign up immediately in store and walk out working.

Dublin
Balbriggan Extra
Artane
Clarehall Extra
Santry
Cabra
Clearwater Extra
Tallaght

Laois
Portlaoise

Waterford
Ardkeen Extra

Wicklow
Arklow Extra

Limerick
Coonagh

Cork
Douglas
Mahon Point Extra

Louth
Drogheda
Dundalk

Offaly
Edenderry Extra
Tullamore Extra

Wexford
New Ross
Wexford Extra

Tipperary
Nenagh
Clonmel
Roscrea

Kildare
Newbridge
Maynooth
Kildare Town

Galway
Ballinasloe
Galway City

Mayo
Claremorris

Kerry
Killarney Park Extra

Tesco Mobile: Paul · 25-01-2012 9:38am

jay93 wrote: »

Was hoping to see the data speed cap removed before summer/september,
It's very slow compared to other providers i think Tesco would gain a lot more customers if the cap wasn't on the service it's really not ideal for smartphones that need high data transfer rates it get between 500-900kbps with tesco i could get 3000-6000kbps on another network big differance in speeds!!

Yes, Jay93. I would like it done tomorrow but unfortunately there is a project that needs to be executed before this can be achieved.

Its not just a switch on/off thing

regards
Paul

Tesco Mobile: Paul · 25-01-2012 9:43am

GIMP wrote: »

Paul
The speeds the last 3 nights have been slow or unusable in Dublin 3 area on Edge and 3g. Browser times out constantly. Usually from 8 until 1pm. I normally have no issues, is there a network problem in the area?

Hi GIMP

Yes, we have also noticed some poor speeds over the last couple of days which we are looking into with our technical team and O2. It looks much better this am.

I would be grateful if you could let me know you experiences over the next few days either here or by PM.

regards
Paul

deaglan169 · 25-01-2012 2:30pm

Hi paul i ahve an iphone 3gs unlocked works on several other sims but not tesco mobile it gets stuck on the activation screen saying i need a compatible sim card any ideas

JTMan · 25-01-2012 9:29pm

Tesco Mobile: Paul wrote: »

Hi Ciaran

Yes, the price comparison will be taken down this am. was supposed to come down yesterday. Chasing the web team.

regards
Paul

Thanks Paul, much appreciated.

.BrianJM · 27-01-2012 2:09am

I get a message "Could not send your message due to a network error. Try again. 38."

This is an SMS for data to 174211. Are there problems? Other numbers seem O.K. I'm in Dublin 7.
My current add-on was due to expire on the 26th so could go anytime without me being able to replenish it!

Tesco Mobile: Paul · 27-01-2012 9:22am

Auld-Yin wrote: »

I get a message "Could not send your message due to a network error. Try again. 38."

This is an SMS for data to 174211. Are there problems? Other numbers seem O.K. I'm in Dublin 7.
My current add-on was due to expire on the 26th so could go anytime without me being able to replenish it!

Hi there

I will check. Can you PM me your number please for the ticket with support?

regards
Paul

Rustlers · 29-01-2012 3:11am

Hi Paul/others:
I am flying into Dublin Airport and on to city centre Merrion Sq. area.
Is there a place in the airport to buy & topup Tesco pay as you go prepaid sim card?

If not the airport, then any place near Merrion sq.?
Thanks

Tesco Mobile: Paul · 29-01-2012 9:15am

Rustlers wrote: »

Hi Paul/others:
I am flying into Dublin Airport and on to city centre Merrion Sq. area.
Is there a place in the airport to buy & topup Tesco pay as you go prepaid sim card?

If not the airport, then any place near Merrion sq.?
Thanks

Yes, near Merrion Sq there is a Tesco Express on Baggot St and one in Temple Bar also. Both sell SIMs and topup.

Near the airport there is a Tesco in Santry. Sells phones also.

regards
Paul

deaglan169 · 29-01-2012 4:57pm

is there still problems with topping up via debit card, i have mine registered online but i cant topup by text?

Rustlers · 29-01-2012 5:24pm

Thanks, so there is no place inside the the airport itself before i board the coach to the hotel?
Apologies for the detailed questions, I am flying in from US and my first visit to Eire.

And the one on Baggot, is there a address and timings they are open (flying in on Sunday) "tesco express" didn't show up in google maps at that location.

Tesco Mobile: Paul wrote: »

Yes, near Merrion Sq there is a Tesco Express on Baggot St and one in Temple Bar also. Both sell SIMs and topup.

Near the airport there is a Tesco in Santry. Sells phones also.

regards
Paul

Tesco Mobile: Paul · 29-01-2012 8:30pm

Rustlers wrote: »

Thanks, so there is no place inside the the airport itself before i board the coach to the hotel?
Apologies for the detailed questions, I am flying in from US and my first visit to Eire.

And the one on Baggot, is there a address and timings they are open (flying in on Sunday) "tesco express" didn't show up in google maps at that location.

Tesco in Baggot St is your best option. Open 24hrs I think. Near the canal bridge a few doors down from Burger King

Regards
Paul

Tesco Mobile: Paul · 29-01-2012 8:33pm

deaglan169 wrote: »

is there still problems with topping up via debit card, i have mine registered online but i cant topup by text?

No the issue with Visa Debit was resolved. Contact care to query and they should be able to help.

Regards
Paul

Tesco Mobile: Paul · 29-01-2012 8:35pm

Correction Tesco Baggot Street open 7-11

Regards
Paul

GIMP · 30-01-2012 12:57am

Tesco Mobile: Paul wrote: »

Hi GIMP

Yes, we have also noticed some poor speeds over the last couple of days which we are looking into with our technical team and O2. It looks much better this am.

I would be grateful if you could let me know you experiences over the next few days either here or by PM.

regards
Paul

Hi Paul

Data speeds are still very intermittent, tested today in Dublin 13 browser keeps timing out with no connection. In Dublin 3 now (23.52pm) and speeds are very slow.

Also on a secondary issue none of my international webtexts have deducted from the 50 despite sending a number of texts this month.

Tesco Mobile: Paul · 30-01-2012 9:43am

GIMP wrote: »

Hi Paul

Data speeds are still very intermittent, tested today in Dublin 13 browser keeps timing out with no connection. In Dublin 3 now (23.52pm) and speeds are very slow.

Also on a secondary issue none of my international webtexts have deducted from the 50 despite sending a number of texts this month.

Can you Please PM me your number..

grasshopper31 · 30-01-2012 3:26pm

Hi Paul,
Trying yo activate my voice mail .... can you forward the code to me as ive already been onto cust service twice and its not working - cant phone again as im in work...

it went something like this: **004*08

Thanks

Tesco Mobile: Paul · 30-01-2012 3:40pm

grasshopper31 wrote: »

Hi Paul,
Trying yo activate my voice mail .... can you forward the code to me as ive already been onto cust service twice and its not working - cant phone again as im in work...

it went something like this: **004*08

Thanks

Hi there

Try this (note the 5 after the prefix)

*004*[Your voice mailbox like +353875xxxxxxx]#

e.g. *004*+3538951234567#

This sets all conditional diverts to go to your voicemail

If you want to just set if busy, no answer, unreachable on their own its as below

If busy
*67*[dest]*11#

If no answer
*61*[dest]*11*[sec]#

If unreachable
*62*[dest]*11#

hope this helps

regards
Paul

grasshopper31 · 30-01-2012 8:56pm

thanks paul, got it sorted.

machalla · 31-01-2012 3:56pm

Hi Paul,

I can't see them listed but are there any add-ons for unlimited landline calls or better landline call rates? Or plans for an add-on/plan that would make this available?

Thanks.

Cromwelly · 31-01-2012 5:15pm

Paul

Comparing Irish mobile contracts, can you clarify what I'd be paying per MMS, and whether it's different for a 12 month vs 18 month contract at €35 pay monthly (500/500).
The Tesco website isn't very clear on this, the 12 month tab states "0" and the 18 month tab doesn't mention MMS at all.

TIA

Tesco Mobile

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