UPC Horizon Set Top Box trial

I'm currently out of contract with UPC and I'm on this Horizon trial. I'm moving out of the apartment where I have UPC so I'm cancelling it. Does anyone know if I've to give 30 days notice to cancel, or will they just let it run to the end of when I'm paid until, which is the start of August?

Sales department is closed, so can't ask UPC

froggy1985 wrote: »

What are customers paying for this service? I have UPC broadband at the moment and SKY TV. I registered my interest in Horizon a few weeks back and got an email yesterday asking me to call them about taking it for a "trial" price. I had previously been quoted 61 quid for TV + Broadband with UPC. And the girl on the phone confirmed this was the price for a normal box with BB.

I asked what the price was for horizon TV + BB and was told it was 68 quid!? So I said "So you are telling me its an extra 7 quid a month just for the box?" and she agreed it was. Doesn't sound right to me, especially considering the email i got said:

"As we are still in the process of finalizing our Horizon TV bundle pricing ahead of the launch we are offering you our trial price"

....doesn't seem like a trial price to me :-(

Free connection Free Horizon Box
Horizon Essential Bundle is €68.50
Unlimited Fibre Powered 50MB Broadband
Horizon Select Extra same as channels Select Extra TV
Phone Anywhere 150

Note I have Home Phone & Freetime World instead of Anywhere 150 as I already had that phone package

Similar non Horizon package is The Essential Bundle €66.00
That's €2.50 extra only

The Other Horizon Package €78.50
Horizon Complete Bundle
Unlimited Fibre Powered 100Mb
Horizon Max same channels Digital Max +
Phone Anywhere 150

Any extras you have with UPC will be carried over including
Sky Sports, HD, call packs, etc.

Both packages for now include HD channels as standard depending on your TV Package even if you did not had HD before

The Trial back in May were given €90 credit and €12 Credit

Did they not offer you that as that was a help and was added bonus
As this is Trial surprised they did not give you that
Its not on General Public Release Yet

When you are accepted onto the trial you will be required to move to a new bundle. You will be asked to provide feedback on your experience of the service which will be used to ensure the service offers the best experience when we launch to the public.
But also note we were told then this was not a new contract and only a Trial

Tried Wifi last night, and network was sporadically visible but couldn't be joined. Had to hard reset the Horizon box to get it working again.

Also noticed that previously I was able to get a 40MHz channel working by switching to channel 13, but it was off again. Not sure why, as looking in a Wifi network discovery app there aren't many nearby networks around that channel.

paulboland wrote: »

Why is this Thread not in The UPC form
As this is a UPC product and really should in located in there form and not here
Anyone who has this product might not have notice this feedback from users as its not in the UPC Form
As most of the Feedback is from this thread
Can this be arranged and located in the UPC form
The UPC reps are in UPC form and not here
Customers wanting to ask a UPC Representatives a question will have better correct way of contacting them
Thank You
Paul

The UPC forum is for people wanting to discuss directly with UPC.
This is a forum of people talking about a UPC product.

The representatives on the UPC forum will not have the answers for the questions on here which require tech support. As such people are passing on the answers they are received saving themselves hours on hold.

25 minutes of my life wasted on hold to the self install helpline because a lot of my tv channels now tell me I'm not subscribed to them and some are missing eg rte2, tv3. Then I was transferred to the tech section and spent another 8 min on hold and hung up.

granturismo wrote: »

25 minutes of my life wasted on hold to the self install helpline because a lot of my tv channels now tell me I'm not subscribed to them and some are missing eg rte2, tv3. Then I was transferred to the tech section and spent another 8 min on hold and hung up.

Same problem this evening, tried to watch a recording and told I'm not subscribed to the channel (Film4 & ITV2), real pain...

Similar boat here. All my scheduled recordings have vanished.

granturismo wrote: »

25 minutes of my life wasted on hold to the self install helpline because a lot of my tv channels now tell me I'm not subscribed to them and some are missing eg rte2, tv3. Then I was transferred to the tech section and spent another 8 min on hold and hung up.

Sat down to watch 'Get him to the Greek' and can only get RTE2 by typing 102. Can't pause it or record - pretty damn poor!!

deeroy12 wrote: »

...reset the box to factory settings & everything is working

Pretty appalling if this has to be done (again) to have a working system, it's basically "Oh, you want your internet to work? Sure, just delete all your bookmarks first."

This trial is abysmal in fairness, have UPC got any sandboxed machines they can test their code on before they inflict the worst crap on us?

nitna bitna wrote: »

i think horizon is the business i donno what yiz are all moanin bout,
sure,,, ive had the odd box freeze or remote control disconnecting but

A. Its a Full hd SAMSUNG box
and
B. any1 who has it now means they have it on trial
and they got it for free

Im so happy that you didnt have the issues the rest of us seem to have had I personally am on my third Horizon box, between no internet, no audio, box continually locking up and only a hard reset followed by a factory reset getting it back. Threats of divorce and grief from the kids. So before you give your tuppence worth think about the rest of us who haven't been as lucky as you.

apope8 wrote: »

Having a weird problem tonight can't get rid of the info bar no matter what I do. Back button just brings me to the menu and live TV button changes to the previous channel but the info bar just won't go away. Also tried restarting the box. Anyone else have this problem tonight?

Called UPC Got automated Message saying they are aware of missing channels and recordings not working on Horizon
Are working on a fix

deeroy12 wrote: »

Had the same problems regards missing channels so reset the box to factory settings & everything is working

You sure that it worked check all channels
As I done a full factory Reset to default kept no settings
Notting changed same as earlier missing channels as per previous post

grindle wrote: »

Yup. Reset the box and avoid using the info button on channels that appear to be "gone", even if you type the channel number in and it's there. Worked for us.
And by "worked" I mean basic features and channels aren't working properly and recordings can't be watched. The best kind of "worked".

That's the same as before noting changed the missing channels are not working correct
earlier posts show yes you can enter using 102 etc but you will see message on screen contact our customer care team that's not normal working of the channel lol
Factory Reset has done noting

paulboland wrote: »

That's the same as before noting changed the missing channels are not working correct
earlier posts show yes you can enter using 102 etc but you will see message on screen contact our customer care team that's not normal working of the channel lol
Factory Reset has done noting

I know. One thing changed - the info bar is gone. Turning it off and on wouldn't get rid, this was my remedy. Never said it fixed everything, just that it gets rid of the info bar.