Factory Choice . . . Too good to be true???

BloodBath · 26-09-2013 7:42pm

If you're expecting a package though and you read who the sender of the envelope is surely it would click that something isn't right. Granted I've never checked inside a box before signing but an envelope is a different story.

Solitaire · 27-09-2013 5:16pm

I'm pretty sure that when dealing with dodgy PayPal-powered companies you can open the parcel at point of delivery to verify receipt of goods prior to signing for it?

yannakis · 30-06-2014 1:17pm

Does anyone have a phone number for them?

yannakis · 04-07-2014 7:20am

they managed to reply to my 4th email. it might have been a coincide that I gave them a 24 hour notice until I make a claim with PayPal

apparently they had dispatched the item but we're too busy to send a notice on time.

Terroriser · 28-08-2014 5:12am

I ordered a water cooler for my PC about 8 days ago and was told it was a 3-5 day waiting period and no sign or contact made by the company to me from my emails to them. I am worried at this point as I have never dealt with an online company with such poor contact with customers and also no status update. Really not a good way to grow a business.

Any help would be appreciated!

redser7 · 28-08-2014 11:56am

Just stumbled on this thread after seeing an amazing price on a TV I'm looking at. Seems to me you'd be wise to get straight on to paypal and let the know something is amiss. Get your money back or else maybe it will make them move faster and send your item.
I wont be going anywhere near them!

TheDoc · 29-08-2014 3:58pm

It's a typical web based front for a number of similar types of Irish companies, sprawled accross multiple markets and industry. I helped set up a few for people before, and even worked in a company where we created one ourselves as it looked like a decent business model.

In essence you setup a website that is for all intensive purposes an Irish company, but acts as an "arm" for a large distributor, or larger company.

You never hold any stock yourself, and when you receive an order, that order routes to the central distributor. From there, the item is shipped direct to the customer. You receive a percentage of the sale price.

The benefit of this is you don't need a shop, or any storage fees, as you hold no stock. You just need a computer essentially, and a few other bits and legal pieces.

It's not exactly anything dodgy or fishy, but from experience its run by people with sometimes poor experience and knowledge of the sort of business model, and sometimes the products, and is just a method to make some handy income, or an alternative revenue stream.

Nollog · 29-08-2014 10:07pm

BloodBath wrote: »

Why would you sign for an envelope when you're expecting a package of something?

The trick is to sign for it, but if it's one of those digital signature thingies they all have now you just put in brackets next your signature that you haven't checked it.
I always do this went taking packages which amount to most of my builds.

So long as there's a record stating you didn't confirm the contents are what you expected you have a leg to stand on.
That's the theory at least, thankfully never had to prove anything.

slegs · 30-08-2014 2:35pm

It's called dropshipping

You create a wholesale account with the wholesaler in this case Pixmania Pro

They give you a daily feed of products and prices and images. You load these into your shopping cart software and add your margin.

When you make a sale you just go to pixmania pro and order the product with your customers shipping details

Anyone with Vat registration a web domain and a modicum of it knowledge could do it

All the products are shipped from pixmania so unless you are saving lots of money just buy from pixmania.ie as the returns policies will be more reliable.

Calmsurrender · 08-09-2014 4:26pm

I saw this site come up the listings of price spy.
Was looking at some stuff but like others was disappointed about the vat and shipping costs. The stuff I wanted still working out cheaper tho.
Shame to see its looking shady

Dub_Jim_Royle · 10-09-2014 1:24pm

Even apart from the Terroriser warning, and like a couple of people mentioned, if this is like a pixmania setup, you have to watch out for the SMART TVs which is how I came across them.

SMART TVs are region dependant also so apps like rte and BBC won't work as the TV originates in Europe.

BanjoKelly · 25-09-2014 2:26pm

I found Factory Choice on pricespy too and ordered a phone last week. The price shown on Pricespy didn't include the tax I had to pay on checkout, but it was still good enough to proceed. After hearing nothing back for 3 days after the order confirmation email I sent an email asking for information about delivery times but didn't get any reply. Then I did a search and found this thread. I also found they don't show a full physical address in their "about us" section and their company number quoted doesn't match their company name. I got worried but I knew I'd get the money back through PayPal if all else failed.

Anyway, long story short the phone arrived this morning through UPS from France. I never got a dispatch confirmation email like the site said they would send but the phone is good, new and sealed properly. It arrived within their 3 - 5 working day promise. In short, awful customer service causing needless anxiety but in this case anyway they delivered. I would not use them again just because of the lack of ability to get a reply from them to a basic query.

cullenswood · 20-11-2014 10:48am

Ordered 4 items from this website....3 got delivered yesterday, one was missing. We signed for them, as obviously thought everything was there.

Has anyone else tried phoning these on the numbers in this thread?

Tinder Surprise · 27-11-2014 10:01pm

Ordered a 3tb WD hard drive after seeing the price on pricespy.

Took over a week to arrive and when I opened up the box I see it's sealed in foil bag with 'WD RECERTIFIED HARD DRIVE' printed on it !?

So I'm guessing it a reconditioned hard drive which has me fuming, as it does not mention this on the item on their website.

Anyone know if I have any comeback via PayPal?
I'm am usually super cautious and if I had if read this thread first would have stayed well clear.

jackdalad23 · 02-12-2014 5:43pm

Just came across this thread. I ordered a tv for my son for Christmas last week. Pretty good deal. No sign of delivery today so I went onto their site and was suprised to see a live support chat. I said hi and waited to ask when I could expect delivery. After 5 mins the "support" chat went offline. Then I came across this thread and am really getting that sh***y feeling. I just tried to get back onto the site to see if the "support" chat was back online but the whole site is down now for "maintenance" !! Will keep ye posted if it gets delivered this week ....... or ever !!!

free_man · 02-12-2014 5:57pm

Tinder Surprise wrote: »

Ordered a 3tb WD hard drive after seeing the price on pricespy.

Took over a week to arrive and when I opened up the box I see it's sealed in foil bag with 'WD RECERTIFIED HARD DRIVE' printed on it !?

So I'm guessing it a reconditioned hard drive which has me fuming, as it does not mention this on the item on their website.

Anyone know if I have any comeback via PayPal?
I'm am usually super cautious and if I had if read this thread first would have stayed well clear.

All is not lost

Use paypal resolution process. Select 'Item not as described'. Send photo of item send vs item ordered.
That should give you a refund from paypal or atleast another HDD which is not recertified.

free_man · 02-12-2014 5:58pm

jackdalad23 wrote: »

Just came across this thread. I ordered a tv for my son for Christmas last week. Pretty good deal. No sign of delivery today so I went onto their site and was suprised to see a live support chat. I said hi and waited to ask when I could expect delivery. After 5 mins the "support" chat went offline. Then I came across this thread and am really getting that sh***y feeling. I just tried to get back onto the site to see if the "support" chat was back online but the whole site is down now for "maintenance" !! Will keep ye posted if it gets delivered this week ....... or ever !!!

If you used paypal, dispute resolution is best bet

jackdalad23 · 02-12-2014 7:03pm

I keep ye updated

Connaldinio · 05-12-2014 7:43pm

Hey like a few others as far as I can see, I was brought to Factory choice by price spy, said canon legria hf25 €629 but after shipping and tax it went up to €770 but still a good bit cheaper than any other site, so I decided to order it how ever the payment option for paypal and credit cards have been removed and now you can only order by bank-wire payment. I clicked on this to see would it give me any more options by it actually confirmed my order and the next page said once I wire the money to <name> my order will be sent..... All sounds a bit dodgy to me. What website asks you to wire them money?? Sounds like something you hear on Facebook when you get a pm from a very attractive looking young girl who just came upon your page and says she finds you very interesting and would like to get to know you... Oh and if you could just send her on all your details including bank acc no#.
I'd be very interested to hear if those last few posters get the items they ordered

jackdalad23 · 12-12-2014 3:18pm

H guys. My TV finally came yesterday after 13 days. I emailed Factory Choice twice during this time about my concerns with my second email mentioning that I will be starting a paypal dispute to which I received no reply. I am happy my tv got here but the lack of customer service here is just shocking. I will be making contact again to let them know what I think of the company and will not be using them again. Dont care how cheap their stuff is , it just aint worth the heartache !!

Tinder Surprise · 15-12-2014 5:05pm

free_man wrote: »

All is not lost

Use paypal resolution process. Select 'Item not as described'. Send photo of item send vs item ordered.
That should give you a refund from paypal or atleast another HDD which is not recertified.

thanks you.

I have now opened up a dispute, but I have also tried to leave a review on their site under this item, but guess what?

Yes, it wont allow reviews to be stored yet it allows you to submit.
Stay well away from these guys is my opinion.

Tinder Surprise · 22-12-2014 12:28pm

update:
OK my dispute is moving along and they (Factory Choice) have replied to my claim.
Paypal say they will review it now and reply in time.

I just wish I had a screen print of the item on the site from time of purchase as I am guessing they might change the description now.

nojih · 29-01-2015 7:02pm

I didn't see any bad reference on the pricespy site? is it similar story to factory-choice? I would post something there, but I need to recover my password to it.

jimmerz50 · 13-03-2015 6:19pm

They had the best price for a NAS by a few bucks compared to Amazon.
They accepted my order and and sent me bank account detail to put the cash in (no paypal option)
I paid.
About a week later they emailed me telling me I was to send my account details to get a refund
I asked why?!
they said they had no stock, and would I like to wait until more came in
I told them to stuff it.
They sent money back 9 days after original order (I didn't send my details again to them)
Dont do it! Not Worth the hassel! For a few extra quid use someone reliable like Amazon.

NavNavSull · 30-03-2015 9:10am

Peeps, Use FactoryChoice last week to buy a Panasonic sound-bar. Cannot fault them at all. Contacted support before I purchased to see what the customer service was like and got a prompt and useful response. Bought the product then online and received all expected emails. I was also able to track the order online. It took 6 business days to deliver but that was fine for me.

So I can't fault them and there price and product are both great.

NavNavSull · 30-03-2015 9:11am

Peeps, Used FactoryChoice last week to buy a Panasonic sound-bar. Cannot fault them at all. Contacted support before I purchased to see what the customer service was like and got a prompt and useful response. Bought the product then online and received all expected emails. I was also able to track the order online. It took 6 business days to deliver but that was fine for me.

So I can't fault them and there price and product are both great.

EoinHef · 30-03-2015 2:55pm

As you can see though from this thread you seem to be the exception rather than the rule.

Factory Choice . . . Too good to be true???

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