Cancelling SKY subscription

Johar · 11-08-2004 8:30am #1

I'm able to get my hands on a FTV card and was wondering if I cancel my sky subscription which I've had for nearly 2 years now, Will sky come and take back my dish, decoder and handset. Or did they become my proeperty after my initial 12 month contract had passed.

Villain · 11-08-2004 8:33am

After 12 months there legally yours

Johar · 11-08-2004 8:41am

Nice one thanks. I thought so as a while back after some really strong winds and rain I had problem with the the reception. I rang sky and they told me that because I'd had my subscription for over 12 months I'd have to pay a callout charge if I wanted an engineer to check out the dish alignment. C**TS!

11-08-2004 9:03am

They might not let you go that easily.
No matter how much you want to leave they will insist that you talk to a "programme advisor"

Could you post back with your story on how the phone call went and the hassle you had...
Also be carefull and insist that you get a note or a letter to state that your sub is ending and also send them a registered letter requesting the ending of your subscription and of your direct debit.
I know of too many people already who think they have followed what should be normal procedures for ending Sky only to be getting registered letters and bills from a company called "Legal and Trade" who threaten the customer with registering a debt that sky claim is owed to them because they deny that you cancelled your service.

Villain · 11-08-2004 9:56am

I cancelled my service by saying I had bought a new house that had Cable included and I would be subscribing to SKY through the Cable Provider, they didn't ask any questions just thanked me for my custom and continued support.

11-08-2004 11:13am

yes thats the best way to get the "programme advisors" off your back...
Say something like you are going out of the country for a year or summat...they won't send mi6 after you

Best to avoid the prog adviser , its a layer of nonsense that they try to put you through.

It is also best at least to get the name of the operator you have dealt with, as I have came across a number of cases with " legal and trade " issues.
Take no nonsense.

blazesoftware · 11-08-2004 3:25pm

If you do talk to a program advisor do they try to keep you by offer a discount. I've heard b4 that if you try to cancel they try to get you back by offering discounts ? Anyone shed any light.

11-08-2004 5:36pm

They might, chance your arm and report back.

channelsurfer · 11-08-2004 5:58pm

I had no luck with these programme advisors. they asked why I was cancelling told em no utv c4 etc. she said she would put it on the card. I told her it was impossile. .10 minutes later after she checkint with a techie she agreed and cancelled My sub.. I said I would wait a week or two. Called back again and same thing was offered no freebie channels they just cancelled MY subs. that was about 5 months ago.

dmeehan · 12-08-2004 10:15am

i told them i was moving to Australia when i cancelled my sub
i shall be "returning from Oz" soon with a view to getting a sky+ setup and i still have my old box too..

demac · 13-08-2004 9:40am

I cancelled my Sky Family Pack Subscription 2 months ago. I was paying about €28 a month. When I rang up I was transferred to a lady who tried very hard to hang onto my money. My excuse was that it was costing too much and I couldn't afford it anymore. I always thought that my €28 a month was the cheapest package on offer from Sky but the lady informed me that they have a cheaper package and offered it to me for about €20 per month. I recall her saying that it included the UK TV channels but can't remember what other channels were also included. I think this might be the "Value Pack". I said I wasn't really interested so she then offered me a discount of I think €6 on my current package for a few months. Again I said no.

It might be worth ringing them up with a sad story and you might at least get a discount for a few months.

Cancelling SKY subscription

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