"Leap" into the unknown: The feedback thread

cdebru wrote: »

https://www.leapcard.ie/en/_uploads/TaxSaver Leap Card Information.pdf



Found this, now if only they(DB) would inform the staff actually expected to deal with it, things might run a little smoother.

AlekSmart wrote: »

Lx...This is NOT a Depot issue..This HAS to go direct to the TOP of the ITS pile.

Whilst some people are seeing an "improvement",my experiences yesterday and today are quite the reverse...In my case two seperate machines default into gibberish screen,with lines of disjointed text,fare buttons still functioning,but only by touch with no visible data on-screen.

The Leapcard time-to-live,from rest,remains well outside any 500 Ms target...

NO information available to Drivers at ALL...NOTHING,so I would imagine Leapcard Customers will get a similar treatment ?

lxflyer wrote: »

Alek - the specific issue of not telling drivers about period passes being loaded onto LEAP cards is a Dublin Bus issue - it is their responsibility to ensure that their staff are aware of the procedures.

The software patches regarding processing time are a separate issue.

cdebru wrote: »

I think you are at crossed purposes here, the software issue is a disaster I think everyone agrees on that, the specific issue after that was the introduction of the period paid leap card on Monday without as much as a word to the drivers faced with a card that acted completely differently when placed on the ticket machine.
Such was the confusion that some passengers with a valid annual/monthly leapcard left the bus as the drivers presumed the menu they were seeing was telling them the card had no credit.

bk wrote: »

I really think the problem here is the extremely low spec of the Wayfarer machine and the high requirements of Leap. I'd hate to be a programmer working on this, they most be pulling their hair out!

I'm certain the software engineers working on this are fully aware of the problems and are trying their best and communicating the issues up their management chain, but somewhere along the line someone is making the decision to just proceed with it as best they can.

Probably the reason is that the only real solution to this problem is to replace the wayfarer with a new machine, which leads me to think that one of three things is happening:

1) They (DB/NTA) can't afford to replace the wayfarer ticket machines (a false economy IMO as I'm sure the development costs are now far outstripping the cost of replacing the machines).

2) They do plan on replacing the wayfarer, but it will take time to do. Needs to be put out to tender, software for a new machine to be developed, drivers trained etc. So in the meantime they are just trying to get the wayfarer to work as best as possible until it is replaced.

3) Upper management in the NTA simply haven't heard of the issues from drivers and engineers. I don't this is the case, as I'm pretty certain they read these boards.

I hope it is point 2 and that eventually the wayfarer will be replaced. The fact that it seems the android tablet ticket machine seems to be rolling out increasingly to private operators (JJ Kavanagh, Wexford Bus and now we hear Swords Express) gives me hope that we will eventually see these machines on Dublin Bus too.

BTW Alek, just for your interest, here is what a simple Java programme looks like that prints "Hello World!" on the screen:

/**
 * The HelloWorldApp class implements an application that
 * simply prints "Hello World!" to standard output.
 */
class HelloWorldApp {
    public static void main(String[] args) {
        System.out.println("Hello World!"); // Display the string.
    }
}

AlekSmart wrote: »

It's also noteworthy that the Staff Notice has no originating department,nor does it have any name or status of it's compiler...

informs us of a delay of approximately 10 days before the update is fully applied.

April O Neill wrote: »

Where can you load online top up that isn't a shop?

Live near a DART station though