North West Electronics/BlueBox

Tommy Lagahan wrote: »

Was down for 20 minutes again this evening. Back up now, this is what the 10Mbit package is capable of when nobody is on the network after it being down lol:


Was a matter of 30 minutes yesterday after it going down that it was back to 100% contention, lets see how long it is today.

Down again? I'm supposed to work from home tomorrow so I'm hoping it doesnt go down again!

ITRules wrote: »

If we be able to gather 100+ unhappy customers,select one person to represent us in court it work work 100%.

20 Pounds hmmm...
12 month contract,if we be able to get half amount back from each month it gives you around 160 Pound back to your pocket.Process expenses and are wasted time will be paid as well.And try to show this to every citizen in this country before get in to it,simply warning them.
We are not looking for fight against NWE just for satisfaction,they are ignorant and do not listen costumers problems,
Bucket of cold water on their heads is more than welcome,enough cheating people who do need anything alse than just flawlessly working broadband.............as much,so they pay money for !

Again this will not solve the issue.

NWE are a small outfit a small company with teething issue.
The company only turned over 160K in the UK last year hardly a huge amount of money.
I will take a look at their turn over in ROI later.

You go to court unless everyone has kept a record of their poor service you will not get a penny back, simply saying "I have been getting a poor service for 6 months" is not enough.

BB has to drop below 1.25Meg for it not to be broadband and technically NWE are not fufilling their contract and again the best you can do is leave...

The best anyone can do here is cancel the contract or cancel the DD going to court with a group of people I can assue you will be a huge wast of time.

If NWE say you cannot cancel you do it and tell them they have breached the contract they will not chase you on this unless they are completely stupid!

But again I cancel, what do I do?? I go from having crapy BB to no BB.

ITRules wrote: »

Sorry,but you are wrong !
You asking people to pay for something they will not get at decent standards,but they were promise gold mountains before sign contract.I your opinion is right ?
Please don't make people over here stupid,you are not tryin to help us at all.
Your point is-pay,stop complaining,and listen the endless empty promises like upgrades,issues,technical problems..........

It doesn't mater what moneys the making,the mater is HOW ?

People need to know before get in to this batle with windmills...

In fairness I don't think he is making any point besides that there is either a choice between paying for this broadband or not having any broadband. Same as myself.

I would agree with him in saying that trying to go to court would be a pointless exercise. Cancelling your contract is the only way that you'll not be paying for substandard service but as I've highlighted, you do this and you're left with no internet connection.

Court probably isn't the way yeah. Comreg and the likes may the best bet. You raise a complaint, NWE should fix it, if they don't comreg can then take it further. There are plenty people having issues. Isn't there something elses coming into effect at the start of the year for wireless comms providers?

ITRules wrote: »

Sorry,but you are wrong !
You asking people to pay for something they will not get at decent standards,but they were promise gold mountains before sign contract.I your opinion is right ?
Please don't make people over here stupid,you are not tryin to help us at all.
Your point is-pay,stop complaining,and listen the endless empty promises like upgrades,issues,technical problems..........

It doesn't mater what moneys the making,the mater is HOW ?

People need to know before get in to this batle with windmills...

I am wrong? What am I wrong about?
You abviously do not seem to know what you are talking about...

When you sign a contract for a service and you are not getting the service agreed upon then you can argue NWE are in breach of contract you can cancel your agreement.
Before you signed the contract did you agree any special terms or compensation in the event NWE cannot provide the level of service you need???? No? Well trying to take NWE to court for compensation will be laughed at and rightly so!

You have one option here and that is to cancel your contract! You are not being forced to pay you have the option to change that, there really is no money to recoup.

"Please don't make people over here stupid,you are not tryin to help us at all."

Over here? Please try and use english you are making little sense.

I am not saying people just need to accept it, I am saying anyone has the option to leave.

''NWE are a small outfit a small company with teething issue.
The company only turned over 160K in the UK last year hardly a huge amount of money.
I will take a look at their turn over in ROI later''


they have 8000 customers paying at a minimum 25 a months. so turnover is somewhere above 2.4 million

That being said 8000 sounds about fair, Northern Ireland has much more options so their foot-print in the north is probably a lot less than say Donegal.

I remember when they installed the dish I think it was 100 euro install fee the guy telling me the quipment cost 1000 euro per dish and the dish always belongs to NWE.

Granted the overhead for the dish should be a one off but if the 1000 euro was accurate (which i doubt) then the overhead on just the equipment on 8000 users is 8 Million.

Small outfit usually means in reference to staff not customers.
My local Chippy could have 20,000 customers a year!

got it installed 2 weeks ago. engineer told me they had 8000 customers .also said it cost the company 300 euro per dish.
happy enough with it, getting about 5mb down and 2mb up on average. sometimes its 20-25mb download. though i suppose when more people join this mast it will get worse.

dvd wrote: »

got it installed 2 weeks ago. engineer told me they had 8000 customers .also said it cost the company 300 euro per dish.
happy enough with it, getting about 5mb down and 2mb up on average. sometimes its 20-25mb download. though i suppose when more people join this mast it will get worse.

Where abouts?

Good to have a friend with fibre optic.......shared connection is unreal.

pawddy wrote: »

At this point, I've given up. Problems started around this time last year, it was my first time experiencing packet loss, and I've been with NWE for 4 years now. I got in contact with them in January earlier this year, and got the typical responses. I kept at it, always emailing, phoning, even called in once, and almost every conversation ended with 'This will be passed on to our senior engineer. He will get back to you within the next week'. He never got back to me. Around 7 months later, I gave up. They probably can fix it, but they won't, and I have no alternative. As someone has mentioned before, it's the choice of crappy broadband, or no broadband. I don't really have much hope that they will improve their service anytime soon, unless an organisation like Comreg gets involved.

Their service is unreliable. Customer support is awful. Avoid like the plague.

Damn right....
It's 2 days passed now since broadband is down,5 time this month !
I am in contacct with lawyer,he will find out for us what we can do thru court.
When we get our moneys back,North West Electronics can be fined 500k (or more) to pay for moral damage to any charity,hospicium or homeless pointed by us.GREAT !!!!

fooker! wrote: »

Nearly 2 weeks later and mine is still off, I hope I'm wrong but I have a funny feeling I wont see it back online till after the new year!

:eek:

You've had no service in 2 weeks?

I would have stopped paying for this 'service' a long time ago.

Fuschiarose wrote: »

My NEW eircom landline is not suitable for broadband!!!! What options are there that are any good in terms of broadband Or maybe the best of the worst. So far following the threads most alternatives out there seem to have more cons than pros. Does anyone have experience of Blue Box/ fixed wireless or satelitte other alternative providers in my area SW Donegal, west of Killybegs.

What providers have you got available? BlueBox/NWE seem to be having a lot of issues recently. I've been a customer now for over 2 years. It was ok at the start, but I've been having problems for the past year which I have been mailing them to resolve but, as yet, nothing has been done. Poor speeds during peak hours, packet loss during peak hours etc. Although over the holidays I noticed loss even in the early hours of the morning when you would usually get a decent connection.

Anyone else having quite a lot of issues tonight? Most of the evening pages take a while to load or won't load, etc.. Getting increased packet loss (10-20%), quite annoying, as if it wasn't already.