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Thanks all.

Google blocked my phone.

  • 15-07-2011 8:45am
    #1
    No1J
    Closed Accounts Posts: 783 ✭✭✭


    I have lost the Google user name and pass word I set up for my daughters phone (HTC Desire) at christmas:( now the Pnone is locked "to many pattern attempts". O2 say they can't do anything, what to do next?


Comments

  • #2
    srsly78
    Registered Users Posts: 7,157 ✭✭✭srsly78


    Use a PC and log into Google, try to fix it that way. If you still can't get in then mail google support. This is nothing to do with the phone at all, it's to do with your Google account.

    Or..... just setup a new google account. Then factory reset the phone and set it up all over again. To factory reset the phone you will need to do something like the "3 finger salute", ie hold down volup+home+power or something like that. Not sure on exact procedure for that model. Shop should be able to do that for you (maybe not because they haven't a fookin clue in those places).


  • #3
    No1J
    Closed Accounts Posts: 783 ✭✭✭No1J


    Thanks srsly 78
    I set up a new Account and tried the 3 finger job but it still looks for the old codes.
    I will drop in to 02 today and see what they can do for me, hope you are wrong about their abilities.


  • #4
    Mr E
    Registered Users Posts: 55,444 ✭✭✭✭Mr E


    Try this...

    http://www.google.com/support/forum/p/Google%20Mobile/thread?tid=460c4539746cc2f0&hl=en

    (Look at answer from Samuel84)


  • #5
    Baked.noodle
    Closed Accounts Posts: 1,014 ✭✭✭Baked.noodle


    Also from the same thread:
    mbastille :After calling the HTC support, they successfully walked me through the following steps which worked on my HTC Eris.
    1) Power down
    2) Remote the battery
    3) Boot up
    4) When prompted for my account enter the account information (including the "@gmail.com")
    5) When prompted for my password use "null"

    This allowed me to reset my unlock pattern.

    I hope this works for someone else...


  • #6
    No1J
    Closed Accounts Posts: 783 ✭✭✭No1J


    Thanks everyone for the help.
    I went digging for the receipt and found the quick start guide, thumbed through and found a factory reset.
    1. turn off phone, hold down the Vol down button and then briefly press power.
    2. With finger still on vol down wait for 3 android images to appear, then release the button.
    3. press Vol down to select clear storage then press power.
    5. when asked to confirm press vol up.

    then I put in the new gmail everything fine, settings still there.


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