I'm sure I'm not the only Greyhound customer that feels insulted by the outrageous statements in the letter announcing their latest price changes.
The letter tells me I am a "valued customer" whose business they "never take for granted". It goes on to describe their new price plans with bold-type phrases such as "Great news!", "It's hugely attractive" and "Better still".
'Great' I thought, a drop in cost, but no, on reading further I discover that the plan they recommend to "best suit my requirements" involves an increase of 73% on the amounts I paid last year.
They've removed the pay by weight option so we now have to hoard our waste for longer to get best value from each lift. Of course they will still send their trucks round on the usual schedule... crazy! I'm sure there must be households out there who generate much most waste than I do and they will be better off with a fixed annual fee, but what about smaller households who are being screwed here? Surely pay by weight is the fairest way to charge?
Whilst the increased charges and elimination of the most cost-effective option are annoying in themselves what really irks me is the grossly insulting letter which tries to tell me that I am better off now, when the opposite is plainly true. I genuinely cannot work out whether they are stupid enough to believe what they write or whether they are taking the p*ss.
I can see why local councils outsourced this, as the charges have clearly been uneconomic for some time and now they have a private company to take all the flak and keep putting up costs.
How much more of this do we have to take?