Harvey Norman poor service

gowley wrote: »

a replacement within 30 days!!!!!!!!! and your happy with this from amazon and cant wait 48 hrs for an LG rep to come out. sounds like you have an ulterior motive. im sure harvey will be glad you wont be buying anything off him again

Er. I think you missed a couple of things:

1. This thread is over a year old. I expect the OP has long since solved his problem.
2. Amazon will replace or refund if the item is returned within 30 days. They will also replace without question even outside this time if the item is faulty.

gowley wrote: »

point being he was happy to quote amazons 30 day replacement policy but wasnt happy to wait 48 hrs for a lg rep. for a retail business being bad mouthed for perfectly reasonable service is unfair. the thread was being replied to today so i voiced my opinion .

Someone dug up an old thread and decided to reply as well as others even though it's over a year old. Bit pointless, don't you think?

Merely to point out the thread's over a year old, had you (and others) bothered to read it through. Anyway - I'm bored with this now. Off to comment on recent threads that are of interest.

You know nothing about me. So you're not qualified to judge. I'll leave it there, as you're seriously boring me...

The problem is that while you've a contract with the retailer, they're a customer of LG and ultimately if it's a manufacturing fault, LG would have to replace the machine for Harvey Norman.

LG will send an engineer out and check it over and if it's a major fault, they'll replace the machine. If it's a minor fault, they might just fix it e.g. a blown fuse or component.

There's not much point in replacing a whole machine with a very minor fault that can be easily fixed on site. It won't make any different to your guarantee or to your machine if it's just some fuse, circuit board or minor component that gets swapped out.

We had a similar issue with a Hotpoint Aqualtis washing machine a few years ago that was making a constant squeaky noise.
Engineer called out, was very friendly, checked it over couldn't find why the machine was squeaking and assumed it was a problem with the motor as that's where it was coming from.

They just wrote off the machine and replaced the machine with a slightly higher end model as a gesture of good will.

...

Unfortunately, washing machines can go wrong. They're probably the most mechanically complicated appliance in your house other than your car.

In general, the LG machines are very good from what I've heard and certainly compare with the upper mid priced models of any other range.

Miele was mentioned up the thread there. It's in a different league entirely. Effectively you're buying a machine that's built to nearly industrial specs. They've things like stainless steel outer tubs, cast iron instead of concrete weights and just way better components but you pay a huge price for that.

It could be worth it if you're going through a washing machine in less than 5 years as you've obviously got a need for a seriously tough machine.

I'm not the one who resurrected it ! Didn't realise it was THAT old.