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Hi all,
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Magnet broadband

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  • Options
    #122
    Belfast
    Registered Users Posts: 1,355 ✭✭✭Belfast


    Magnet (Rory) wrote: »
    Send me your account number/name and ill look into it.

    got a call for magnet tech support
    working now

    591828848.png


  • Options
    #123
    Samba
    Closed Accounts Posts: 4,476 ✭✭✭Samba


    Hiya Rory,

    Hmmm, well since my line is no longer going through a carrier I can bundle broadband and calls over the one line. I was on to you some time ago in relation to this... Eircom have since updated their database and it's a green line.

    However, this business of not being allowed to alter router settings is a huge turn off and I'm now half thinking about just ordering...dare I say it...EIRCOM, god that felt dirty...

    Anyway. Is this still the case that you will not allow customers to alter router/modem settings? Or can I use a different router from the standard one you provide?

    Thanks,

    Samba


  • Options
    #124
    Magnet: Rory
    Company Representative Posts: 2,107 ✭✭✭Magnet: Rory


    dangerousdavid wrote: »
    I understand that, but it is worse than the ping I had with bt when you told me yours were better.

    Wireless ping speeds are dependant on a number of differing factors, wall depth and router position along with server side considerations.


  • Options
    #125
    Magnet: Rory
    Company Representative Posts: 2,107 ✭✭✭Magnet: Rory


    Samba wrote: »
    Hiya Rory,

    Hmmm, well since my line is no longer going through a carrier I can bundle broadband and calls over the one line. I was on to you some time ago in relation to this... Eircom have since updated their database and it's a green line.

    However, this business of not being allowed to alter router settings is a huge turn off and I'm now half thinking about just ordering...dare I say it...EIRCOM, god that felt dirty...

    Anyway. Is this still the case that you will not allow customers to alter router/modem settings? Or can I use a different router from the standard one you provide?

    Thanks,

    Samba

    The system is more of a bridge than a router and as such the settings are configured to make it "plug and play". You can daisy chain another router but I don’t know if this will work or help your issue? You could also use another router but again I dont believe this would work, indeed if you did try this you would need a router with an ATA, otherwise you would have no phone service.


    We can change some settings for you if you call/email us.


  • Options
    #126
    Belfast
    Registered Users Posts: 1,355 ✭✭✭Belfast


    I have a problem with my magnet router.
    there was no phone splitter in the box.
    I have a phone splitter my self but cannot plug it in as the active phone line is too close to the power connector to allow this.
    the other phone connector is far enough away for the power lone to plug it it but is not active.


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    #127
    Magnet: Rory
    Company Representative Posts: 2,107 ✭✭✭Magnet: Rory


    Belfast wrote: »
    I have a problem with my magnet router.
    there was no phone splitter in the box.
    I have a phone splitter my self but cannot plug it in as the active phone line is too close to the power connector to allow this.
    the other phone connector is far enough away for the power lone to plug it it but is not active.

    Do you mean the Telsey? The Telsey has an ATA (analogue telephone adapter) but the service does not usually come with a splitter unless they are requested?

    Is there anything in particular you need a splitter for?


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    #128
    ucd.1985
    Registered Users Posts: 860 ✭✭✭ucd.1985


    Really disappointed with Magnet broadband support.

    Ridiculous that their customer support is only open until 9-6.

    I work 9-530 with 30 minute travel either side so ever talking to these guys is impossible.

    As a result, I have had the router for 2 weeks and still unable to connect to net.


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    #129
    Magnet: Rory
    Company Representative Posts: 2,107 ✭✭✭Magnet: Rory


    ucd.1985 wrote: »
    Really disappointed with Magnet broadband support.

    Ridiculous that their customer support is only open until 9-6.

    I work 9-530 with 30 minute travel either side so ever talking to these guys is impossible.

    As a result, I have had the router for 2 weeks and still unable to connect to net.

    2 weeks? This seems extreem. Send me your account number and i'll get onto it right away.


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    #130
    Belfast
    Registered Users Posts: 1,355 ✭✭✭Belfast


    Magnet (Rory) wrote: »
    Do you mean the Telsey? The Telsey has an ATA (analogue telephone adapter) but the service does not usually come with a splitter unless they are requested?

    Is there anything in particular you need a splitter for?

    yes
    The Telsey
    I was told by tech support there was a splitter in the box.

    the need for the splitter is phone I have that I use to make calls does not make a ring sound when I get a call.

    so I plug in a old phone in the splitter that does ring.

    the phone that does ring the touch pad does not work on.


    one way of solving the problem would be to make the other phone port active
    and de active the existing one.


  • Options
    #131
    Magnet: Rory
    Company Representative Posts: 2,107 ✭✭✭Magnet: Rory


    Belfast wrote: »
    yes
    The Telsey
    I was told by tech support there was a splitter in the box.

    the need for the splitter is phone I have that I use to make calls does not make a ring sound when I get a call.

    so I plug in a old phone in the splitter that does ring.

    the phone that does ring the touch pad does not work on.


    one way of solving the problem would be to make the other phone port active
    and de active the existing one.

    Ok, it all really depends on what service you are on. Send me a PM with your acount number/name and mobile number.

    I' ll look into it for you.


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    #132
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,053 CMod ✭✭✭✭Spear


    Magnet (Rory) wrote: »
    2 weeks? This seems extreem. Send me your account number and i'll get onto it right away.

    :Cough:7 weeks and rising...:Cough:


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    #133
    Magnet: Rory
    Company Representative Posts: 2,107 ✭✭✭Magnet: Rory


    Spear wrote: »
    :Cough:7 weeks and rising...:Cough:

    One of the guys will call you in a couple of minutes for an update.


  • Options
    #134
    Kel Varnsen
    Closed Accounts Posts: 83 ✭✭Kel Varnsen


    Has anyone else's internet service with Magnet been ridiculously slow the last couple of weeks? I'm finding I'm getting download speeds of around 40-100 kb/s at best on what should be a 10 MB line. Restarting it(which I'm now doing anywhere up to five times a day) seems to temporarily bring the speeds back to a more reasonable 300-400kb/s. We've called a bunch of times, and they say they do something to fix it, but aside from some small differences, nothing changes.


  • Options
    #135
    Belfast
    Registered Users Posts: 1,355 ✭✭✭Belfast


    Magnet (Rory) wrote: »
    Ok, it all really depends on what service you are on. Send me a PM with your acount number/name and mobile number.

    I' ll look into it for you.

    the second port is now active

    I can plug in the splitter

    I get a dial tone but, cannot back an out going call with or without the splitter.


  • Options
    #136
    Belfast
    Registered Users Posts: 1,355 ✭✭✭Belfast


    Kel Varnsen wrote: »
    Has anyone else's internet service with Magnet been ridiculously slow the last couple of weeks? I'm finding I'm getting download speeds of around 40-100 kb/s at best on what should be a 10 MB line. Restarting it(which I'm now doing anywhere up to five times a day) seems to temporarily bring the speeds back to a more reasonable 300-400kb/s. We've called a bunch of times, and they say they do something to fix it, but aside from some small differences, nothing changes.

    606160144.png


  • Options
    #137
    Kel Varnsen
    Closed Accounts Posts: 83 ✭✭Kel Varnsen


    Belfast wrote: »
    606160144.png

    606164325.png


  • Options
    #138
    Magnet: Rory
    Company Representative Posts: 2,107 ✭✭✭Magnet: Rory


    Belfast wrote: »
    the second port is now active

    I can plug in the splitter

    I get a dial tone but, cannot back an out going call with or without the splitter.

    did someone get in touch?


  • Options
    #139
    Magnet: Rory
    Company Representative Posts: 2,107 ✭✭✭Magnet: Rory


    Kel Varnsen wrote: »
    606164325.png

    Can you PM me your account number/mobile number and name. Ill look into it.


  • Options
    #140
    Belfast
    Registered Users Posts: 1,355 ✭✭✭Belfast


    Magnet (Rory) wrote: »
    did someone get in touch?

    No contact yet

    as the phone is not now working they can only contact me by email


  • Options
    #141
    Magnet: Rory
    Company Representative Posts: 2,107 ✭✭✭Magnet: Rory


    Belfast wrote: »
    No contact yet

    as the phone is not now working they can only contact me by email

    Ill pass that info on, that may be why the guys couldnt get you yesterday.


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    #142
    dangerousdavid
    Closed Accounts Posts: 219 ✭✭dangerousdavid


    I've had no dialling tone on my phone for about the last week, yet the broadband is working fine. Any idea why this would be Rory?


  • Options
    #143
    Magnet: Rory
    Company Representative Posts: 2,107 ✭✭✭Magnet: Rory


    dangerousdavid wrote: »
    I've had no dialling tone on my phone for about the last week, yet the broadband is working fine. Any idea why this would be Rory?

    Im guessing your using the telsey? If so it could be an issue with the internal ATA. Check by resetting it a few times.

    If this doesnt work it may be an issue with the telsey configuration or possible provisioning issues from our end.

    If it doesnt come back after a few resets send me a PM with your account number/name and mobile number.


  • Options
    #144
    dangerousdavid
    Closed Accounts Posts: 219 ✭✭dangerousdavid


    Magnet (Rory) wrote: »
    Im guessing your using the telsey? If so it could be an issue with the internal ATA. Check by resetting it a few times.

    If this doesnt work it may be an issue with the telsey configuration or possible provisioning issues from our end.

    If it doesnt come back after a few resets send me a PM with your account number/name and mobile number.
    Yeah it's the Telsey. By reset do you mean switch off, or is there a specific way to reset?


  • Options
    #145
    Magnet: Rory
    Company Representative Posts: 2,107 ✭✭✭Magnet: Rory


    dangerousdavid wrote: »
    Yeah it's the Telsey. By reset do you mean switch off, or is there a specific way to reset?

    Nope, just plug out and in. See if this does anything. If not PM me with the details.


  • Options
    #146
    Jev/N
    Registered Users Posts: 3,456 ✭✭✭Jev/N


    Kel Varnsen wrote: »
    606164325.png

    Don't use the Limerick server for that speedtest


  • Options
    #147
    Magnet: Rory
    Company Representative Posts: 2,107 ✭✭✭Magnet: Rory


    Jev/N wrote: »
    Don't use the Limerick server for that speedtest

    Everything ok here ladies and gents?

    Anyone I can help?


  • Options
    #148
    Jev/N
    Registered Users Posts: 3,456 ✭✭✭Jev/N


    Magnet (Rory) wrote: »
    Everything ok here ladies and gents?

    Anyone I can help?

    Fine with me anyways, just mentioning there are always speed issues when testing with the Limerick server but it's not related to the ISP :)


  • Options
    #149
    dquirke
    Registered Users Posts: 6 ✭dquirke


    We have been a Magent Wireless user for just over 5 years (Leap back then), with a Sync Wireless connection to 3 rock.
    In the last few weeks we have had a number of major issues.
    Our 2 MB Sync connection was giving us about 120K upload
    And for the past 2 weeks, the link just goes up & down. This week it has deteriorated and from our measurements, since last Wed we have had 1 hour of internet access.
    Support is non-existent.
    If you can get somebody to answer the phone, usually takes 15-20 minutes, all they say is that there is no problem on their end. Last week they asked us to disconnect the power to their Aerial, which we did and they then tried to convince us that we still had power going to the aerial. Even when I explained that I had the power cord in my hand.
    After many many frustrating calls, they agreed on Wed to send out an engineer. However, they cannot say when. Phoned on Thursday and told that there is one person that schedules engineers and he will call us. On Friday we called again and they denied that there was a person that scheduled engineers???
    We are a business that relies on our internet connection, not just for email. At this stage we are getting complaints from our customers that they cannot connect to our servers and we are losing revenue.
    In the past we have had issues with Magnet, but there support was exceptional and always prompt, this seems to have changed for the worse.
    We are now looking at moving to another provider but unfortunately, Magnet own our external IP addresses, so moving is a major PAIN.


  • Options
    #150
    Magnet: Rory
    Company Representative Posts: 2,107 ✭✭✭Magnet: Rory


    Belfast wrote: »
    I called magnet technical support.
    it seems that the second phone port cannot be made active

    Looks like I will need to find a short phone extension cable to work around the problem.

    How did this go?


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    #151
    Magnet: Rory
    Company Representative Posts: 2,107 ✭✭✭Magnet: Rory


    dquirke wrote: »
    We have been a Magent Wireless user for just over 5 years (Leap back then), with a Sync Wireless connection to 3 rock.
    In the last few weeks we have had a number of major issues.
    Our 2 MB Sync connection was giving us about 120K upload
    And for the past 2 weeks, the link just goes up & down. This week it has deteriorated and from our measurements, since last Wed we have had 1 hour of internet access.
    Support is non-existent.
    If you can get somebody to answer the phone, usually takes 15-20 minutes, all they say is that there is no problem on their end. Last week they asked us to disconnect the power to their Aerial, which we did and they then tried to convince us that we still had power going to the aerial. Even when I explained that I had the power cord in my hand.
    After many many frustrating calls, they agreed on Wed to send out an engineer. However, they cannot say when. Phoned on Thursday and told that there is one person that schedules engineers and he will call us. On Friday we called again and they denied that there was a person that scheduled engineers???
    We are a business that relies on our internet connection, not just for email. At this stage we are getting complaints from our customers that they cannot connect to our servers and we are losing revenue.
    In the past we have had issues with Magnet, but there support was exceptional and always prompt, this seems to have changed for the worse.
    We are now looking at moving to another provider but unfortunately, Magnet own our external IP addresses, so moving is a major PAIN.

    Can you PM me on this?


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