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Eircom order closed before it was completed in full?

  • 18-11-2011 1:59pm
    #1
    Vasileios
    Registered Users Posts: 1 ✭


    Hello,

    11 days ago i ordered online a phone line+ broadband package. The promotion stated that there would be no connection fees or modem fees. However yesterday after my line was connected, i was told that the order is now completed and closed.

    Where is my broadband?

    After i called, one agent told me it would be active within 24h, the other agent told me i would have to makea new order. If that is so why is my original order closed? Will i have to pay connection fees?

    And why when i log in on "my eircom" i cannot see my order at all?

    In addition if i enter my phoneline on the website it says suggested for mobile broadband, however on other companies my phone line supports all connections and i certainly know the building i live supports broadband.

    Can someone assist/ I have order number , account number etc.

    Thanks
    Tagged:


Comments

  • #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Vasileios wrote: »
    Hello,

    11 days ago i ordered online a phone line+ broadband package. The promotion stated that there would be no connection fees or modem fees. However yesterday after my line was connected, i was told that the order is now completed and closed.

    Where is my broadband?

    After i called, one agent told me it would be active within 24h, the other agent told me i would have to makea new order. If that is so why is my original order closed? Will i have to pay connection fees?

    And why when i log in on "my eircom" i cannot see my order at all?

    In addition if i enter my phoneline on the website it says suggested for mobile broadband, however on other companies my phone line supports all connections and i certainly know the building i live supports broadband.

    Can someone assist/ I have order number , account number etc.

    Thanks

    Hi Vasileios,

    Can you PM me with the telephone number or ref no of the order and I will look into that for you.

    Thanks, Mark


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