American Eagle (Clothing)

Beware folks. They are not doing returns now to Ireland. It's not worth purchasing and paying shipping both ways if the sizes are wonky (like I experienced)

Dear AE Shopper,

Thank you for your recent exchange. Unfortunately, we do not accept exchanges on international orders. A credit has been issued to your account for the merchandise that was returned. Please allow 1-2 billing cycles for this credit to be posted back to your account.

If you would like to place a new order, don't hesitate to call us at 1-888-232-4535 (24 hours a day, 7 days a week).

Thanks for being a part of the American Eagle brand!

Sincerely,

Your Friends @ AE.com

razorblunt wrote: »

In fairness the size chart they have is pretty accurate and if it says vintage fit its going to fit smaller, its not rocket science like.

:rolleyes:

juror wrote: »

Just got about 100 euros worth of stuff there ... customs added on an additional 46.20

I got 5 items all size medium, i'm not completely satisfied. One item is a hoody and it looks more like a size XL, its like wearing a parachute.
Another item is an orange polo which has a dirty black mark in the middle of it :mad: and i'm thinking its not worth my while returning anything

Not convinced that i'll be shopping from them again

I wouldn't bother returning it. I bought items that cost 52.53 Euro that included shipping. I paid over 16 Euro to exchange. The said that they don't do exchanges. The credited my account with 33.92 Euro. You lose out on the exchange rate with the refund.

The clothes weren't far off my size. The jeans were too big and the polo shirt a bit tight. I was going to keep them but thought I might aswell be 100% happy and paid the return.

I won't be going back. 36 Euro down the hole. Bunch of tossers. :pac:

My order went from o'hare to ottawa?! Did anyone else's order go through canada?

Now anpost are saying that its:

ITEM RECEIVED PORTLAOISE OVR CO LAOIS 8 May 08

that a good sign?

By the way, the order is worth $184 (including shipping)

Mine also arrived into Ireland this morning, how or when do you find out if the customs guys have hit you up ??.... I would imagine if it arrived this morning that it should be out for delivery tomorrow???

Actually just checked an post track and trace and its showing as on route to customer.... so should get it tomorrow. Does this mean its made it through customs ?

Activity
Location
Date


ITEM SENT TO CUSTOMS PORTLAOISE MAIL CENTRE CO LAOISE 8 May 08
ON ROUTE TO CUSTOMER PORTLAOISE MAIL CENTRE CO LAOISE 8 May 08
ITEM RECEIVED PORTLAOISE OVR CO LAOIS 8 May 08

Argh.... just after checking and parcel status is now showing as sent to customs :eek:.... is this a standard procedure or is it a certain that i'll be hit with a bill?

mmm still showing as at customs in Portlaoise :mad:... no delivery today I guess.

well so far anytime I've had to go and collect the parcel there's never been a charge

Got charged €60 by customs

kearnsr wrote: »

I've been trying to track my order for awhile. The tracking number links to a page that AE says is haugh work done to it and try again later. Its been like that for days.
Any one else have the same problem?

Hi Kearnsr,

I was having that problem as well... If you go to the actual USPS website you should be able to track the order there by using the tracking number.. also if it has entered Ireland you can track it via the An Post website.

Hope this helps,
Regards

pilot1087 Got charged €60 by customs

How much was your order after discount and including postage so I will know how much to expect to pay..... latest status on my order is released from customs and on way to customer.

one of the t-shirts i ordered is to small if i return it will they change it and post back a bigger size