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Hi all,
Vanilla are planning an update to the site on April 24th (next Wednesday). It is a major PHP8 update which is expected to boost performance across the site. The site will be down from 7pm and it is expected to take about an hour to complete. We appreciate your patience during the update.
Thanks all.

Magnet broadband

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Comments

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    #1622
    dave1982
    Registered Users Posts: 4,604 ✭✭✭dave1982


    Terrible disconnections in the last week, I got a voicemail from magnet claiming they are upgrading my fibre and I should be a firmware update through my router in next few days:confused:


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    #1623
    phill106
    Registered Users Posts: 6,810 ✭✭✭phill106


    oh good..ive gone over my data limit on my phone, because of all the modem disconnects at home...


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    #1624
    KickButtowski
    Registered Users Posts: 25 ✭KickButtowski


    Internet has been back up and running with no faults this week. Pretty happy with it so far. I wonder how long it will last!


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    #1625
    zderki
    Registered Users Posts: 10 ✭zderki


    Limerick area - connection (Fatpipe 70) is down since 9AM today


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    #1626
    shruikan2553
    Closed Accounts Posts: 6,113 ✭✭✭shruikan2553


    zderki wrote: »
    Limerick area - connection (Fatpipe 70) is down since 9AM today

    Same


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    #1627
    phill106
    Registered Users Posts: 6,810 ✭✭✭phill106


    mines up in shannon, but reboots under any kind of load more intensive then web browsing.


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    #1628
    dave1982
    Registered Users Posts: 4,604 ✭✭✭dave1982


    Still no reliable connection had no problems all along maybe a year.Last 2 weeks has been a disaster.No internet = no phone got phone call about a job today on the landline trying to talk to her on phone 3 disconnections and a 4 minute router reboot between each attempt to call the job place.Also doing online course this is crazy rand Magnet again today tried to avoid tech support as they don't do much apart from tell you turn it on and off.So went to accounts dept complained and she transferred me to tech even though I told her no point I have been onto them.To make matters worse I must pay for this sh1t


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    #1629
    Saga1
    Registered Users Posts: 20 ✭Saga1


    Disconnects appear to be fixed (3 days so far, although I'm unsure if the firmware update went out or not.), however I am back to square one; 20mbps download after 7PM once again. It appears I either live with slow internet with no disconnects or full speed with lots of disconnects. Not to mention sometimes the Technicolor likes to block all ports randomly thus not being able to use P2P or FTP services, it's only after I get a new IP address are the port problems resolved.

    This is disgraceful. The only reason I'm still with them is because there is no contract. And with that Vodafone/ESB gigabit network coming next year I really CBA to go into a 18 month contract with Eircom, who no doubt have worse business practices than Magnet do, but at least their network is working.


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    #1630
    phill106
    Registered Users Posts: 6,810 ✭✭✭phill106


    Got an n600 and set it up as an access point, leaving the magnet modem just as a modem, assigning a static ip to the access point and disabled wifi on the modem. No reboots for the last hour, despite working it hard.
    Will update in 24 hours...


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    #1631
    phill106
    Registered Users Posts: 6,810 ✭✭✭phill106


    still goes down :(


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    #1632
    phill106
    Registered Users Posts: 6,810 ✭✭✭phill106


    Rang to vent again. Firmware has been pushed out to modems where user has no phone service , firmware for users with phone not gone through yet, few more days...


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    #1633
    dave1982
    Registered Users Posts: 4,604 ✭✭✭dave1982


    Nearly a month now a unreliable service, is there any alternatives to magnet.I want my phone over internet


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    #1634
    phill106
    Registered Users Posts: 6,810 ✭✭✭phill106


    dave1982 wrote: »
    Nearly a month now a unreliable service, is there any alternatives to magnet.I want my phone over internet

    if there was another crowd without contract, id be gone already.


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    #1635
    dave1982
    Registered Users Posts: 4,604 ✭✭✭dave1982


    Its so bad now I am tempted to got back to eircom :eek:

    I have complained to them by phone and mailed the complaints department.I old them I am thinking of switching but they don't care :D


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    #1636
    Chance The Fapper
    Closed Accounts Posts: 628 ✭✭✭Chance The Fapper


    They haven't responded to any emails I've sent to the cancellations email they provide. Unacceptable. Will be ringing them tomorrow


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    #1637
    phill106
    Registered Users Posts: 6,810 ✭✭✭phill106


    1130pm, thought i would head to bed, perhaps a quick session of "the last of us" online. I make sure nothing is downloading on my machines, kick it off...disconnected several times between 1130 and 1230.
    So...dam...annoying...


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    #1638
    phill106
    Registered Users Posts: 6,810 ✭✭✭phill106


    Still not resolved...
    firmware being worked on, and in addition new modems on backorder to replace exiting ones.
    New one is the THOMSON TG799n (think mine is the tg789vn).


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    #1639
    dave1982
    Registered Users Posts: 4,604 ✭✭✭dave1982


    no phone since yesterday


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    #1640
    phill106
    Registered Users Posts: 6,810 ✭✭✭phill106


    dave1982 wrote: »
    no phone since yesterday

    even after a reboot?


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    #1641
    dave1982
    Registered Users Posts: 4,604 ✭✭✭dave1982


    phill106 wrote: »
    even after a reboot?

    yep reboot and reset, they told my router was not compatible with the updates.

    technicolour TG789VN


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    #1642
    phill106
    Registered Users Posts: 6,810 ✭✭✭phill106


    dave1982 wrote: »
    yep reboot and reset, they told my router was not compatible with the updates.

    technicolour TG789VN

    I have the same modem, that firmware shouldnt have been rolled out to you if you had phone service, was known to cause issues with the phone service...


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    #1643
    dave1982
    Registered Users Posts: 4,604 ✭✭✭dave1982


    phill106 wrote: »
    I have the same modem, that firmware shouldnt have been rolled out to you if you had phone service, was known to cause issues with the phone service...

    I have nothing last few days, first there was no tone at all now its just fast beeps.


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    #1644
    Belfast55
    Registered Users Posts: 1 ✭Belfast55


    Having real problems with Magnet. I've now kept a record of time of loss of internet each time and then ringing for a refund when I reach a number of days. It takes a bit of work but to date I've had about 37 euro in reduced charges. This seems a way of getting back to the frustration but if they have not cleared up the mess within the next month I'll be going elsewhere. Perhaps hitting them in the pocket will get their attention! But where to? We must have the most incompetent delivery of internet in western Europe.


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    #1645
    zderki
    Registered Users Posts: 10 ✭zderki


    Finally I won! Since 1st of September I'm happy UPC Customer!

    Best of luck with Magnet issues guys!


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    #1646
    phill106
    Registered Users Posts: 6,810 ✭✭✭phill106


    Wish i could get upc...


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    #1647
    Riesen_Meal
    Registered Users Posts: 10,575 ✭✭✭✭Riesen_Meal


    phill106 wrote: »
    Wish i could get upc...

    Ditto....

    I'm at the end of my tether with Magnet, just came home after a weeks work, had the internet disconnect twice over WiFi for no reason at all just web browsing on my phone, then I tried to play Destiny on my PS4 and it crapped out again... :(


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    #1648
    Izmak
    Registered Users Posts: 35 ✭Izmak


    Complained on their Twitter yesterday, had a phone call 15 minutes later. They said that the router patch for customers also using thier phone service was this/next week.

    Then again, the Agent I spoke to also said that she'd increase my internet speed from the 28mb I had it lowered to to try to increase stability, and I got home after an 11 hour shift yesterday to no change whatsoever, and the red light on my modem.


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    #1649
    phill106
    Registered Users Posts: 6,810 ✭✭✭phill106


    Izmak wrote: »
    Complained on their Twitter yesterday, had a phone call 15 minutes later. They said that the router patch for customers also using thier phone service was this/next week.

    Then again, the Agent I spoke to also said that she'd increase my internet speed from the 28mb I had it lowered to to try to increase stability, and I got home after an 11 hour shift yesterday to no change whatsoever, and the red light on my modem.

    Whats their twitter handle?


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    #1650
    Izmak
    Registered Users Posts: 35 ✭Izmak


    phill106 wrote: »
    Whats their twitter handle?

    @MagnetNetworks

    I emailed them again yesterday. The Technicolor Firmware patch for Customers also using their Phone Service is out, and if you call them up they should be able to issue the patch to you. It upgraded the Router firmware from Version 10.2.5.5.BL to 10.5.2.R.DEMO, so hopefully the issues are resolved now.

    Now I just need them to increase my 'Net speed again.


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    #1651
    zderki
    Registered Users Posts: 10 ✭zderki


    magnetnetworks


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