Just a tip - I noticed that my most recent bills have shown that UPC have started charging the Broadband Standalone Charge again 'in error' (even though I have a qualifying package that should not be charged this - Broadband and Phone together, does not incur Standalone Charge clearly stated on the UPC.ie site).
I'm working with support to have this removed again, for the fourth or fifth time.
It works out about €9.90 per month. So, I thought I'd just pop on here to notify other to take a look at their bills in case this 'error' happened to be appearing on their bills also and to seek a refund.
Just a tip - hope it helps.