Viber Megathread

Viber · 03-09-2013 12:29pm

@Yenwod-

Hi,

That is indeed an odd issue, We never came across this before.

We would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to specify the link to this page in the approapriate place in the form, for monitoring purposes). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance

Yenwod · 12-09-2013 8:23pm

Cheers, will do!

Slideways · 21-09-2013 5:47am

Hi, since updating to iOS 7 on an iPhone 5 I get the notifications saying I've a new message but when I go to the inbox there is nothing there.

I can see the content, or the start of it in the notifications but the message won't display in the inbox

Piliger · 21-09-2013 12:21pm

Thats a window seat wrote: »

Hi, since updating to iOS 7 on an iPhone 5 I get the notifications saying I've a new message but when I go to the inbox there is nothing there.

I can see the content, or the start of it in the notifications but the message won't display in the inbox

Are you sure it's from Viber ? Did you check all recent threads ? The top most thread ? Viber doesn't itself have an 'inbox'.

Slideways · 21-09-2013 12:43pm

Yep, it was definitely viber.

It appears to only happen when I'm on the wifi connection in the canteen as there is no coverage in there.

Piliger · 21-09-2013 1:02pm

It is known that sometimes (see earlier in this thread) an alert shows and when you go to Viber it can take up to 5 seconds for the message to appear in the conversation thread. Have you gone back and checked if it arrived 'late' ?

Slideways · 21-09-2013 1:14pm

Yeah that has happened me before.

This was not like that, I closed the app and re-opened and it still didn't show. It's working away on the network ok, may have been a glitch on the Wifi side of things..

Passenger · 21-09-2013 2:07pm

As far as I know, the delayed appearance of the message is a persistent issue with Viber and had been highlighted before without any real solution. In your case, might reinstalling Viber solve the issue?

Piliger · 21-09-2013 3:06pm

...and a hard restart..

Piliger · 24-09-2013 10:51pm

My nephew wants to download Viber to his old iPhone 3G, running iOS 4.2.1

Apple says he can now download earlier versions of apps.

Is Viber going to offer this service ? We tried to download an older version but were not given an option to do so :rolleyes:

Justin10 · 26-09-2013 4:33pm

Will someone receive a Viber message, if they dont have my number, but I have theirs?

Piliger · 26-09-2013 4:44pm

Rochey18 wrote: »

Will someone receive a Viber message, if they dont have my number, but I have theirs?

So you are not on their contact list ? Get them to add your number to their Phone contact list first. Then Viber will alert them you have arrived on Viber and you can message.

emmaryan17 · 27-09-2013 1:57pm

Meteor have an APP called ChatR that let's you send free messages to anyone even if they are not in your contacts list. It's free to anyone

gimmick · 17-10-2013 11:31am

Anyone else having Viber issues?

I'm having trouble sending messages for the last days or so. Few others said the same.

guil · 17-10-2013 1:28pm

There was a problem with servers over the last few days but yesterday they posted on Facebook saying it should return to normal over the coming days.

Piliger · 17-10-2013 4:16pm

Viber help people used to offer help on this thread but they seems to have pulled out. Nothing for > month.

Synode · 18-10-2013 4:00pm

Does anyone know if there's a way to stop photos sent to me on Viber getting saved into my photos?

Piliger · 18-10-2013 4:29pm

Synode wrote: »

Does anyone know if there's a way to stop photos sent to me on Viber getting saved into my photos?

Did you try looking at the settings ?

Synode · 19-10-2013 8:59pm

Yes nothing there

Piliger · 20-10-2013 12:21am

Synode wrote: »

Yes nothing there

There is. Look again. The very FIRST item in the settings is "Save to Gallery ... ON/OFF" :rolleyes:

CyberGhost · 14-11-2013 12:26am

Fantastic job, yet again Viber! Congratulations with v4.0!

You guys are crossing things off my Viber wishlist with every update!

- Images received get auto saved to library, not sure whether this is a good thing or bad, IMO would've preferred if they were not auto saved and there was an option instead to "Save to Library" in the "Send by Email", "Share on Facebook", etc... menu. But this might be done to save space on the server and keep pictures locally, I guess? Peer-to-Peer instead of the cloud.

- Also images are sent in lower resolution with no EXIF data, they need to be original(give a choice like when sending a picture though email iOS) and containt EXIF data(again, choice) and there is no pinch zooming images when you view them in Viber.

- Would've been nice if we could share not only our location but any location and address, much like with sending pictures... should be embedded into that menu. Maybe I want to send a person the location of the shop I was in yesterday.

- Video calls.

- Call recording.

- Cheap/competitive VoIP calls to mobiles/landlines service, with top ups, balance check, call history, etc... This would be great, forfone does it, I hope Viber will too cause, I'd love to use one application for all VoIP stuff.

- Audio notes in messages would be great, if a person is not picking up, send an audio clip like in WhatsApp.

- PC Application(and don't make it look like an iPhone like Tango did, it looks stupid! Use the native Windows UI).

- The PC and mobile apps need sync. If I delete a message on the phone, it should be deleted on the PC as well, and visa-versa.

kaisersose77 · 10-12-2013 9:39pm

can you disable viber sending notifications to your contacts that you have viber installed?

mitsybaby · 15-12-2013 6:41pm

Viber keeps disconnecting on me for some reason?? not during calls, i just use it for texting... what's going on?? it happened a few days ago and then stopped and now it's happening again, i reinstalled it and updated my phone!

at the top of the screen it says: Disconnected, calls and messages are unavailable

jay93 · 15-12-2013 6:53pm

Same here i gave up using it as my main messaging app as its always saying connecting or disconnected and it only happens for messages , I tried everything to get it working and its still the same some days its fine others it impossible to send messages seems to be only happening since the new update a while back. Seems fine on my Sony phone though only my iOS devices seem to be having this problem

Piliger · 15-12-2013 7:14pm

Viber did have some kind of outage a few weeks ago ... I wonder if it is a repeat. No problem here.

mitsybaby · 15-12-2013 7:30pm

maybe it's just to do with ios then cos my friends aren't having trouble as far as i know!! so annoying tho! was always a great app for messages!

jay93 · 15-12-2013 7:33pm

True it seems to be a issue with iOS devices and vibers server works fine on my Android and my familys Androids too hope they fix it soon.

Dozen Wicked Words · 15-12-2013 7:37pm

jay93 wrote: »

Same here i gave up using it as my main messaging app as its always saying connecting or disconnected and it only happens for messages , I tried everything to get it working and its still the same some days its fine others it impossible to send messages seems to be only happening since the new update a while back. Seems fine on my Sony phone though only my iOS devices seem to be having this problem

I have had that with my galaxy s4 so it has happened with some Android as well as ios. Get the same errors. Unistalled and reinstalled. I also have error that says none of my contacts have Viber. Only way I can get Viber to recognise my Viber contacts is if they send me a message. Even then they don't appear in my phone book.

Piliger · 15-12-2013 8:02pm

jay93 wrote: »

True it seems to be a issue with iOS devices and vibers server works fine on my Android and my familys Androids too hope they fix it soon.

Did you do a hard reset ? you didn't mention if you did.

Piliger · 15-12-2013 8:03pm

jay93 wrote: »

Same here i gave up using it as my main messaging app as its always saying connecting or disconnected and it only happens for messages , I tried everything to get it working and its still the same some days its fine others it impossible to send messages seems to be only happening since the new update a while back. Seems fine on my Sony phone though only my iOS devices seem to be having this problem

I use it fifty times a day and apart from a day or two I have never encountered anything like that in 15 months usage. Did you do a hard reset ?

Viber Megathread

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