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Checking LeapCard balance

2

Comments

  • #32
    goingnowhere
    Registered Users Posts: 4,131 ✭✭✭goingnowhere


    The card is encoded with

    1. Auto top up enabled
    2. Auto top up amount
    3. Last auto top date

    When the reader sees the balance is below the threshold (the threshold is set on the reader itself)

    It checks if the last auto top up date is sufficiently old I think auto top up is limited to once in 7 days only

    If ok it adds the configured amount to the cards balance and stores the details for later submission to the back office for direct debit collection

    Anytime a transaction is undertaken the cards memory is altered

    The overheard on the reader is minimal


  • #33
    markpb
    Registered Users Posts: 9,237 ✭✭✭markpb


    stop wrote: »
    But from Dravokivich's comments about and my reading of the auto top guide, in the first (one off) instance, when Leap is passing information to the card that it is now to auto top up by X amount, that information must have been passed by the Dublin Bus machine. (once again, assuming only DB use)
    Otherwise how would the card have the information that it is now capable of auto top up.

    I think you must go to dart, Luas or Payzone to complete the registration for auto-topup, after starting it online. Once your card has been enabled, all your interactions can be soly with Dublin bus and it should work perfectly.


  • #34
    kryptonmight
    Closed Accounts Posts: 295 ✭✭kryptonmight


    Any word on when this auto-topup will be rolled out?


  • #35
    scanlanavia
    Registered Users Posts: 112 ✭✭scanlanavia


    Leapcard 2015.

    Disappearing Online Topups from credit card.
    Topped up Daughter's card by EU10 on 17/1. went to a payzone shop to check balance on 19th still no sign.
    24/1 checked again in payzone shop. Still no sign of it.
    Leapcard.ie website down. unreachable in fact.
    All I have is the transaction confirmation email from 17th.
    What kind of a system is this if we cannot trust topups in the first place..


  • #36
    Victor
    Registered Users Posts: 78,234 ✭✭✭✭Victor


    scanlanavia wrote: »
    Leapcard 2015.

    Disappearing Online Topups from credit card.
    Topped up Daughter's card by EU10 on 17/1. went to a payzone shop to check balance on 19th still no sign.
    24/1 checked again in payzone shop. Still no sign of it.
    Leapcard.ie website down. unreachable in fact.
    All I have is the transaction confirmation email from 17th.
    What kind of a system is this if we cannot trust topups in the first place..
    I've not heard of many problems with on-line top-ups.

    Are you certain you selected Payzone as the location to collect hte top-up?


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  • #37
    AlekSmart
    Registered Users Posts: 14,005 ✭✭✭✭AlekSmart


    Victor wrote: »
    I've not heard of many problems with on-line top-ups.

    Are you certain you selected Payzone as the location to collect hte top-up?

    Did the OP notice whether the "S" was present on the address line of Leapcard website,as in httpS(S=Secure) ?
    That "Site Unreachable" message would be ringing alarm bells for me,I'd be off running malaware/spyware scans on my machine ?


    Men, it has been well said, think in herds; it will be seen that they go mad in herds, while they only recover their senses slowly, and one by one.

    Charles Mackay (1812-1889)



  • #38
    scanlanavia
    Registered Users Posts: 112 ✭✭scanlanavia


    Load location - All Luas Stops - Any Ticket Machine or Validator

    thats what it says on receipt.
    I take that to mean the nearby shop selling leap card top ups etc.
    the shop = vslidator no ?

    leapcard.ie is not even up today


  • #39
    scanlanavia
    Registered Users Posts: 112 ✭✭scanlanavia


    the transaction was logged by leap card so nothing is amiss at time of purchase. It's what's not happened since that confounds me, the purchaser


  • #40
    AlekSmart
    Registered Users Posts: 14,005 ✭✭✭✭AlekSmart


    scanlanavia wrote: »
    the transaction was logged by leap card so nothing is amiss at time of purchase. It's what's not happened since that confounds me, the purchaser

    Heuston.....Leapcard's got a problem !


    Men, it has been well said, think in herds; it will be seen that they go mad in herds, while they only recover their senses slowly, and one by one.

    Charles Mackay (1812-1889)



  • #41
    L1011
    Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 67,520 Mod ✭✭✭✭L1011


    scanlanavia wrote: »
    Load location - All Luas Stops - Any Ticket Machine or Validator

    thats what it says on receipt.
    I take that to mean the nearby shop selling leap card top ups etc.
    the shop = vslidator no ?

    leapcard.ie is not even up today

    No, it means ticket machines on platforms and validators for tagging on/off; not Payzone outlets.


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  • #42
    scanlanavia
    Registered Users Posts: 112 ✭✭scanlanavia


    Oh. I learn something new every day.
    So next time I risk topping up, what category of option should I use from list provide corresponds to a shop with payzone facility?

    Just logged in to leapcard.ie today and there is now no trace of the transaction in the transaction history. They say if not claimed/updated in shop/other withjn 21 days then transaction is cancelled and refunded to card/bank account... In this case Im concerned of a vanished transaction... and they wonder why electronic voting got rejected...

    I will have to take it up with a human tomorrow and send them back the transaction "email receipt" to get that tenner reinstated...
    So beware out there if using online top up from leapcard.ie


  • #43
    LXFlyer
    Registered Users Posts: 17,539 ✭✭✭✭LXFlyer


    scanlanavia wrote: »
    Oh. I learn something new every day.
    So next time I risk topping up, what category of option should I use from list provide corresponds to a shop with payzone facility?

    Just logged in to leapcard.ie today and there is now no trace of the transaction in the transaction history. They say if not claimed/updated in shop/other withjn 21 days then transaction is cancelled and refunded to card/bank account... In this case Im concerned of a vanished transaction... and they wonder why electronic voting got rejected...

    I will have to take it up with a human tomorrow and send them back the transaction "email receipt" to get that tenner reinstated...
    So beware out there if using online top up from leapcard.ie



    The third option, which is "Payzone LEAP Card Agent"


  • #44
    scanlanavia
    Registered Users Posts: 112 ✭✭scanlanavia


    ok. thanks.
    I went to a tagged on machine today.. no joy there either... transaction did not show in history either though only it occured 8 days ago or 6 days depending whether you factor in 48 hours to get processed.
    so. I'm quite disappointed with this flaw.
    let's call it Leakcard !


  • #45
    beauf
    Closed Accounts Posts: 22,651 ✭✭✭✭beauf


    I avoid some this messing by only doing a top up at a train or Luas stop. Doing it via website shop and bus seems a very disjointed process.

    If you are nowhere near a train/Luas then this is a bit more awkward. Thankfully my route changed so I switched from bus to train. But when I got the bus I used to do it that way.


  • #46
    AlekSmart
    Registered Users Posts: 14,005 ✭✭✭✭AlekSmart


    beauf wrote: »
    I avoid some this messing by only doing a top up at a train or Luas stop. Doing it via website shop and bus seems a very disjointed process.

    If you are nowhere near a train/Luas then this is a bit more awkward. Thankfully my route changed so I switched from bus to train. But when I got the bus I used to do it that way.

    Forget about Website/Bus as an option because it does NOT exist....the option is Payzone Terminal...full stop.

    Otherwise it's Auto Top-Up,which sadly is somewhat more restrictive for many Leapcard customers...€30 minimum top-up is Excessive.


    Men, it has been well said, think in herds; it will be seen that they go mad in herds, while they only recover their senses slowly, and one by one.

    Charles Mackay (1812-1889)



  • #47
    scanlanavia
    Registered Users Posts: 112 ✭✭scanlanavia


    Thanks for hints. yes i rang up and yes I need to drive to nearest luas to claim the €10. awkward indeed.
    shouldn't matter where you claim your rightful credit once transferred from bank or card
    I agree auto top up minimum of €30 it too high..


  • #48
    scanlanavia
    Registered Users Posts: 112 ✭✭scanlanavia


    so retrieved the missing €10. at the luas ticket machine.

    the thing is though. there is no transactional record on line in the meantime, complete hidden from customer's view. but not for leap card operator.

    if unclaimed after 21 days its refunded.

    yes. cash topups from now on..
    online option is frought with issues not convenient at all... a somewhat compromised setup.


  • #49
    beauf
    Closed Accounts Posts: 22,651 ✭✭✭✭beauf


    AlekSmart wrote: »
    Forget about Website/Bus as an option because it does NOT exist....the option is Payzone Terminal...full stop..

    I said website shop bus.

    Personally going to a shop is as awkward as going to rail or Luas stop. But at least the station its one transaction from payment to leap card.

    Incidentally that online leap transaction page where it adds and removes amounts as you tag off. Could be displayed much simpler if just showed the final charge for the journey only.


  • #50
    Dravokivich
    Moderators, Category Moderators, Music Moderators, Politics Moderators, Society & Culture Moderators Posts: 22,360 CMod ✭✭✭✭Dravokivich


    It does if you only use the buses. I suggest you change your form of transport so :P

    The touch on/offs are seen by us as one journey, but for the card each touch, is an action it has done. It's not thinking about what the journey is. Only what occurred at that point in time.


  • #51
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 22,436 Mod ✭✭✭✭bk


    You really shouldn't have to select where you pick up your online topup.

    They should automatically be available at all Luas and IR validators and at payzone shops.

    And also on the bus when DB finally replaces their rubbish ticket machines.


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  • #52
    Alun
    Registered Users Posts: 21,412 ✭✭✭✭Alun


    Yes, it's a bit mad alright. I only use the bus, so to pick up my online topup I have to go the local shop anyway, so I may as well buy the topup there.


  • #53
    beauf
    Closed Accounts Posts: 22,651 ✭✭✭✭beauf


    Dravokivich wrote: »
    It does if you only use the buses. I suggest you change your form of transport so :P

    ?
    Dravokivich wrote: »
    The touch on/offs are seen by us as one journey, but for the card each touch, is an action it has done. It's not thinking about what the journey is. Only what occurred at that point in time.

    It's traditional to turn off debug mode when a system goes live.


  • #54
    beauf
    Closed Accounts Posts: 22,651 ✭✭✭✭beauf


    bk wrote: »
    You really shouldn't have to select where you pick up your online topup....

    Exactly. The system seem to reflect the mindset of a programmer, not an end user.

    That said I think its a great system. it just feels a little bit like beta software. But can appreciate the hardware infrastructure is holding it back.


  • #55
    Dravokivich
    Moderators, Category Moderators, Music Moderators, Politics Moderators, Society & Culture Moderators Posts: 22,360 CMod ✭✭✭✭Dravokivich


    beauf wrote: »
    ?

    For a bus there is only touch on, not touch on/touch off. So each time you look at the transaction history as a bus user, you don't need to try and calculate the fare you are charged when looking that the touch on amount, along with the rebate applied.
    beauf wrote: »
    It's traditional to turn off debug mode when a system goes live.

    Viewing both the touch on event and the touch off event in your card's history isn't a debug mode. The tab states explicitly that it is "Travel Credit History Information," I'd be surprised if I was in the minority in wanting to see everything that affects the credit balance on my card as opposed to a summary.


  • #56
    beauf
    Closed Accounts Posts: 22,651 ✭✭✭✭beauf


    Dravokivich wrote: »
    For a bus there is only touch on, not touch on/touch off. ...

    I said tag off. Nothing to do with buses.
    Dravokivich wrote: »
    Viewing both the touch on event and the touch off event in your card's history isn't a debug mode. ...

    It doesn't show you you what a journey cost. The end user would have to do the calculation. Maybe I'm alone in expecting not to have to do a calculation to find out the cost per journey.

    Look at it another way. For buses its shows cost per journey. For tag off it doesn't. Unless of course you look at it from a programmers POV, simply record the event.


  • #57
    LXFlyer
    Registered Users Posts: 17,539 ✭✭✭✭LXFlyer


    beauf wrote: »
    I said tag off. Nothing to do with buses.

    I think that the previous poster was posting tongue-in-cheek to be fair.
    beauf wrote: »
    It doesn't show you you what a journey cost. The end user would have to do the calculation. Maybe I'm alone in expecting not to have to do a calculation to find out the cost per journey.

    Look at it another way. For buses its shows cost per journey. For tag off it doesn't. Unless of course you look at it from a programmers POV, simply record the event.

    Oyster will show you the detail if you want it (pluses and minuses), but for each trip that you take it will only show the summary cost on the main journey history. You need to select "detail" to see the tag on-tag off info.

    I'm rather surprised that LEAP haven't done this.


  • #58
    beauf
    Closed Accounts Posts: 22,651 ✭✭✭✭beauf


    They probably will when they finish it.


  • #59
    LeinsterDub
    Registered Users Posts: 8,229 ✭✭✭LeinsterDub


    beauf wrote: »
    They probably will when they finish it.

    In 20xx? Or maybe 2xxx?


  • #60
    beauf
    Closed Accounts Posts: 22,651 ✭✭✭✭beauf


    It works well for rail users though.

    The buses have a bit to go. Beats cash though.


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  • #61
    webwayz
    Registered Users Posts: 75 ✭✭webwayz


    Impressed by the new Leapcard android app, checking balance, and topping up, progress....


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