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HKC Secure watch battery fault

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24567

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    #32
    Ardent
    Registered Users Posts: 5,277 ✭✭✭Ardent


    I have just encountered the very same battery fault on my hkc system. The advice here is great, going to try to replace the battery myself.

    Can either of you guys send me a copy of the manual for this system?


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    #33
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    PMing you that now.


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    #34
    Ardent
    Registered Users Posts: 5,277 ✭✭✭Ardent


    Many thanks for that KoolKid.

    Where's a good place to pick one of these batteries up? B&Q?


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    #35
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Any of the suppliers in the sticky. Where are you located?


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    #36
    Thunderbird2
    Closed Accounts Posts: 1,250 ✭✭✭Thunderbird2


    Is your system monitored ? Does Altor , Koolkid or anyone else know if a system is monitored can you change the battery yourself ... Would it affect insurance and such??


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    #37
    Ardent
    Registered Users Posts: 5,277 ✭✭✭Ardent


    KoolKid wrote: »
    Any of the suppliers in the sticky. Where are you located?
    Dublin city centre. It's not a monitored system.


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    #38
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Reliable Security in Druncondra would be handy for you .

    Unit 2 Cian Park Industrial Estate
    Drumcondra,
    Dublin 9,
    01 8372445

    Its a 12 volt 7 amp rechargeable battery you need. If your unsure bring the old one with you.


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    #39
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Thunderbird2 wrote: »
    Is your system monitored ? Does Altor , Koolkid or anyone else know if a system is monitored can you change the battery yourself ... Would it affect insurance and such??

    If its a monitored alarm & you are claiming a discount for EN50131 then any tampering by an unlicensed company/person could very well affect a future claim.


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    #40
    altor
    Registered Users Posts: 11,640 ✭✭✭✭altor


    Thunderbird2 wrote: »
    Is your system monitored ? Does Altor , Koolkid or anyone else know if a system is monitored can you change the battery yourself ... Would it affect insurance and such??

    Yes it would. Most people who diy there own system will not have it monitored.
    The only thing to be aware of is what standard the system that your claiming for. If a working alarm then I can see no problem.

    www.altor.ie



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    #41
    Thunderbird2
    Closed Accounts Posts: 1,250 ✭✭✭Thunderbird2


    I was just curious as to why HKC said it wasn't a DIY alarm to the first Op an that it couldnt be done .. Thought they ment it was monitored . Thanks lads :-)


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    #42
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    HKC & other manufacturers will not give support to end users.
    Likewise If there is something wrong with a dishwasher or cooker etc you don't call Siemens or the likes.


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    #43
    Thunderbird2
    Closed Accounts Posts: 1,250 ✭✭✭Thunderbird2


    not trying to argue but when I've had a problem with my HKC system and I couldn't get through to so and so .I've called HKC and asked to be put through to technical support .. They're very helpful and friendly .. ( Must be special treatment haha)
    Id expect the same from dyson or the likes


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    #44
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Most technical support would ask name or company if they didn't know you.
    Dyson is not a good example. Those devices would have user serviceable parts & replacements that are designed for the end user to clean or replace.
    You don't call out an engineer to change the filter in your Dyson.


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    #45
    Thunderbird2
    Closed Accounts Posts: 1,250 ✭✭✭Thunderbird2


    KoolKid wrote: »
    Most technical support would ask name or company if they didn't know you.
    Dyson is not a good example. Those devices would have user serviceable parts & replacements that are designed for the end user to clean or replace.
    You don't call out an engineer to change the filter in your Dyson.

    Hmmm fair point ... But you would call one out to fix the battery or motor brush . Changing the filter would be like walk testing the sensors on a system


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    #46
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Manufacturers decide whether their products have user serviceable parts inside or not.


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    #47
    EoC
    Registered Users Posts: 103 ✭✭EoC


    Hello,
    I am going to try to replace the battery also. Can one of you guys send me on the manual?
    Regards


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    #48
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    PMed you that manual. If you have any problems you know where we are.


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    #49
    altor
    Registered Users Posts: 11,640 ✭✭✭✭altor


    EoC wrote: »
    Hello,
    I am going to try to replace the battery also. Can one of you guys send me on the manual?
    Regards

    It is not in the manual how to change the battery.

    Follow these steps:

    Turn off the mains going to the control panel as there is a risk of electric shock.

    If the battery is completely dead the outside bell should ring till you replace the battery.

    Open the control panel, disconnect the old battery and insert the new one making sure to connect positive to red and negative to back.
    It is a 12v 7 Amp replacement battery.

    Alarm will activate, simply enter your code on the keypad to silence.

    Close up control panel, turn on the mains.

    www.altor.ie



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    #50
    Denello
    Registered Users Posts: 1 ✭Denello


    KoolKid wrote: »
    I PMed you the manual.
    Hi I am just following this old thread and I came across your response that you sent another user the manual? Do you still have a version that you could send to me? I'm having the very same issue with my system?

    Thanks in advance,
    Niall


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    #51
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    PMed you that manual.


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    #52
    MojoMaker
    Registered Users Posts: 4,539 ✭✭✭MojoMaker


    Hi Koolkid, could you send me the link to the engineer manual (and the user manual) for the Secure Watch panel too please.

    Thanks a mill.


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    #53
    altor
    Registered Users Posts: 11,640 ✭✭✭✭altor


    MojoMaker wrote: »
    Hi Koolkid, could you send me the link to the engineer manual (and the user manual) for the Secure Watch panel too please.

    Thanks a mill.

    Sent you that by P.M.

    www.altor.ie



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    #54
    fireballs
    Registered Users Posts: 18 ✭fireballs


    Hi Koolkid, could I also get a link to the engineer manual for the Secure Watch panel too please?

    I got the "Battery Fault" error, and I replaced the battery, but I still have the same fault.
    Is there a particular sequence that I must follow when replacing the battery?



    Thanks very much!


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    #55
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    I PMed you that manual.

    The battery fault should clear itself.
    Check the battery fuse & also check there is a charge voltage on the battery leads.


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    #56
    KokaKola
    Registered Users Posts: 13 ✭KokaKola


    Koolkid,

    Can you send me a copy of the Engineering Manual?


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    #57
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Sent you that.


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    #58
    choicer
    Registered Users Posts: 80 ✭✭choicer


    We have the same error message with the battery fault but will get the landlord to sort that out.

    This evening we got another error message: Add & Id keypad

    Can't seem to find a solution anywhere. Anyone got any ideas? It's not accepting any of the codes


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    #59
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Battery is probably dragging the system down.
    Try disconnecting the battery power it down and power it up on mains power only.
    Do you have the user code for the system?


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    #60
    choicer
    Registered Users Posts: 80 ✭✭choicer


    KoolKid wrote: »
    Battery is probably dragging the system down.
    Try disconnecting the battery power it down and power it up on mains power only.
    Do you have the user code for the system?

    To be honest, I have little or no engineering/electrical knowledge and wouldn't know where to start. All I know is that it was installed in 2004 and may not have been serviced for year, and we know the code to switch on/off.

    I tried entering the default usercode codes as per some installation manual I found online but it won't accept any entries.

    Got quote of €128 to come out, change battery & service the system (as long as its under an hour). Obviously other parts would add to this figure.


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    #61
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    A little bit expensive. Shop around and get someone out to look at what's needed and then give you a total price.
    I don't agree with time based calls priced like that. It's only encouraging the engineer to take his time etc.


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