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HMV return/refund?

  • 11-01-2013 1:36pm
    #1
    readyletsgo
    Registered Users Posts: 3,276 ✭✭✭


    Wondering if someone could help with putting my mind at rest with something small.

    I bought a game for a friend a few days back, turns out he already has it :rolleyes:
    Would I have any problem in returning the game as it was gutted when I bought it (as in, packaging removed, disc taken out and put in a plastic sleve with the inlays(which really annoys me but anyway) in teh plastic too), could I get my money back or even get a gift voucher or will there be any problems returning it?

    When I was buying it at the time I did ask the staff member if I could get a fresh copy and he said they open all Game box's in store so on fresh ones.
    Why do they do that!

    Anyway thanks for any help!

    RLG


Comments

  • #2
    godtabh
    Moderators, Science, Health & Environment Moderators Posts: 23,204 Mod ✭✭✭✭godtabh


    Wouldnt have thought you would have much chance


  • #3
    Gillo
    Registered Users Posts: 5,566 ✭✭✭Gillo


    Legally, you have no right to return it as it's basically customer remorse although from past experience HMV tend to be decent about exchanging stuff.

    The reason they remove the games is for security, if the box is empty it stops all but the dumbest scrots from robbing it.


  • #4
    readyletsgo
    Registered Users Posts: 3,276 ✭✭✭readyletsgo


    Gillo wrote: »
    Legally, you have no right to return it as it's basically customer remorse although from past experience HMV tend to be decent about exchanging stuff.

    Yeah this is what I am thinking, no chance, but just want to make sure before I head in with it.
    Gillo wrote: »
    The reason they remove the games is for security, if the box is empty it stops all but the dumbest scrots from robbing it.

    This is annoying. Gamestop put out dummy boxes and have all the wrapped up fresh games behind the counter so no one robs the games, why cant HMV do the same, I mean, when I buy a game for myself I want to open it after paying so much for it, always felt I was getting a second hand copy when its gutted:(


  • #5
    Procrastastudy
    Closed Accounts Posts: 6,224 ✭✭✭Procrastastudy


    readyletsgo wrote: »
    Yeah this is what I am thinking, no chance, but just want to make sure before I head in with it.

    They are however bound by their returns policy. I don't know what that is - worst they can say is no. I would try and exchange first of all rather than a refund.
    readyletsgo wrote: »
    This is annoying. Gamestop put out dummy boxes and have all the wrapped up fresh games behind the counter so no one robs the games, why cant HMV do the same, I mean, when I buy a game for myself I want to open it after paying so much for it, always felt I was getting a second hand copy when its gutted:(

    Only when they have dummy boxes - when you get a three year old game in the delivery you have no option but to put the original box. Sometimes you don't get enough inlays - and also it's used to know when you're out of something.


  • #6
    readyletsgo
    Registered Users Posts: 3,276 ✭✭✭readyletsgo


    Procrastastudy wrote: »
    They are however bound by their returns policy. I don't know what that is - worst they can say is no. I would try and exchange first of all rather than a refund.



    Only when they have dummy boxes - when you get a three year old game in the delivery you have no option but to put the original box. Sometimes you don't get enough inlays - and also it's used to know when you're out of something.

    Thats a good idea, will ask mate if there is any other game he is looking for and see if I can swap it, thanks for your fast replies Gillo and Procrastastudy! :)


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