Logitech K400 Plus (white)

CantGetNoSleep wrote: »

I'm gonna give it a shot and ask if they will swap mine for a black one, will post here how I get on

Be careful what you wish for!

I sent an email to logitech customer support asking if if was possible to have the white k400 plus that I have on order swapped for the black one instead.

The clowns in logitech support sent back an email saying they have cancelled my order and I can now go and re-order a black one myself from their website.

I explained I had used a voucher and free postage promo to place my original order for £7.50 and could not avail of that now as it has been used/expired. Have requested they re-instate my original order which I didn't ask to be cancelled in the first place, will have to see how I get on.

CantGetNoSleep wrote: »

I'm gonna give it a shot and ask if they will swap mine for a black one, will post here how I get on

Also tried this. The response:

Dear ,

Thank you for contacting Logitech.

My name is X, I understand that you would like assistance with your Wireless Touch Keyboard K400 - order xxxxxxxxxx.

Please note that product is currently out of stock, and expected back in October. It will be delivered automatically once available.

We are not able to change the content of your order. We can not renew discount codes either.

We apology any inconvenience this may cause.

At least they didn't cancel the original order, yet!

Snake Plisken wrote: »

I paid via paypal as a guest, but can't seem to check the status of my order as the link asks for my order number and last couple of digits of my payment card, which I don't think works if paid by paypal, anyone else run into this?

Yes me too. but i did managed to get in to my account order via another route,
for the life of me cant remember how i did it now, i think it was via main home page, haven't bother to check for a while now because we are all in for a long wait.

iPhone. wrote: »

Be careful what you wish for!

I sent an email to logitech customer support asking if if was possible to have the white k400 plus that I have on order swapped for the black one instead.

The clowns in logitech support sent back an email saying they have cancelled my order and I can now go and re-order a black one myself from their website.

I explained I had used a voucher and free postage promo to place my original order for £7.50 and could not avail of that now as it has been used/expired. Have requested they re-instate my original order which I didn't ask to be cancelled in the first place, will have to see how I get on.

I got the same response (at least I think I did, the English was incomprehensible). I'll go mad at them if they cancel it

Emailed them too, got a reply requesting me to cancel, said i didn't want to, got an email this morning confirming cancellation. They charged me at the point of sale too.

CantGetNoSleep wrote: »

I'd say what happened is the white ones weren't selling and they had too many left in stock, then they cut the price to try shift a few. They probably underestimated the impact of this being half price plus the £10 voucher for the survey being so freely available. Then they have 1000s of orders for something which may not even be produced.

The white one was advertised £17.50 in the VIP store (their site with a bunch of heavily discounted stuff for prior customers). As vouchers can't be redeemed in the VIP store there was no danger of this ordinarily, but clearly someone priced the item at £17.50 across the board once added to the cart.

Korvanica wrote: »

Classic case of impatience screwing you over.

Classic case of incompetence on behalf of Logitech support staff who can't seem to comprehend plain english.

But that probably won't make you feel any less smug.

CantGetNoSleep wrote: »

God these customer support people really are not very good at their jobs, one of the worst i have ever experienced

Gone be the days when Logitech were world leaders in Customer Service....

I got an email typed in what I can only describe as a Haiku about my order. Made little to no sense...

dingding wrote: »

From the company's point of view they are probably excellent as they are getting a load of loss leading orders canceled

More like loss bleeder

Just got an email saying shipment will be delayed until the end of September.

Northern Monkey wrote: »

Just got an email saying shipment will be delayed until the end of September.

Got the same email just there!

Northern Monkey wrote: »

Just got an email saying shipment will be delayed until the end of September.

Got the same mail as well, more than happy to wait £7.50 FTW

loki7777 wrote: »

Moving house soon and no chance to change delivery address:)

Don't ask them to change it whatever you do, they will cancel your order and tell you to reorder again!

Still trying to get my voucher back which will probably never happen

Northern Monkey wrote: »

Just got an email saying shipment will be delayed until the end of September.

I didn't get that yet

Weird, just checked and mine was also in spam.

Dear ayatolla,

Thank you for your recent purchase on Logitech.com (order #123456789).

We have received a large number of orders for the Wireless Touch Keyboard K400 Plus, which has caused a shortage in inventory. We regret to inform you that your order will not ship until the end of September, 2015.

If you do not wish to wait, you may cancel your order by contacting Customer Care.

If you have any questions about the cancellation rights of your order, please click here. 

Thank you for your understanding and we apologise for any inconvenience this may have caused.

Sincerely, 
Logitech Customer Service