Post Sky HD Installation problem

For clarity, where does the aerial cable enter the house and on which TVs can you see the Saorview channels?

From reading this I am wondering if it something as simple as the masthead amplifier may have been unplugged from the mains. Would certainly explain the loss of all low power terrestrial muxes and one of the sourviews, the other may be just strong enough to be received with the amp unpowered.

andrew1977 wrote: »

Hi

Spent an hour or so today trying to spot any bad set up or missing wires/wrongly connected wires, but no success ( I am not expert at all but done my best )
Hi Swoofer : No white box installed at back of tv.

The installer did not take the old sky box, it had been disconnected a while back so he didn't lay eyes on it to take it, that's if he wanted it.

I rang sky today on the off chance to air my views and they were ok about it, the person on the phone said I had called back within the 30 day installation guarantee and they would send an engineer/installer out within the next 10 days to see if they can help/rectify some problems.
Lets hope they can put some light on the situation.
I hope to be there when the sky person calls, so my elderly parents are not bamboozled.
I have no problem shelling out a few extra quid if I need connectors to give them sky in the kitchen, but I hope the sky man can help tidy up/fix the initial error.

Thanks again to you all for your help, any more help/suggestions greatly appreciated.

To sort the problem with the sourview and freeview channels you need to trace the aerial lead from where it enters the house.

You should have 3 cables entering the house, the 2 for the satellite which are connected to the sky box, the other one is from the aerial, find where this enters the house.
This should connect to a small box which will have a second cable attached as well as a power cable.
Make sure the power cable is plugged into the mains.
Then trace the cable exiting the box.
As you have multiple tvs in different rooms it will connect to a splitter.
This may or may not be powered, make sure it is also plugged in if it has a power cable.
One of the cables from the splitter is for your main TV, It should connect to the "aerial in" socket on the back of your TV.

These installations are often routed through attics with all the splitters and amplifiers placed there, if that is the case and the installer definitely did not go into the attic then the problem is likey not with that, if it easily accessible it is worth a quick check anyway.

If all this is in place then the problem is not inside the house, the installer may have disconnected or damaged part of the aerial installation on the roof.


Your second issue, having the sky box watchable in other rooms requires the output of the sky box to be fed into the aerial feed for the other rooms.

As you say this was operational with the original sky box before the new installation then the correct cabling should be there, although what exactly the installer did to it is anyone's guess. Seeing as you already had a functional sky installation I am at a loss as to why he would put a new dish on the roof. At the most it would have needed a new LNB and a second satellite cable feed for a sky+ in place of a standard sky box with no need to alter the rest of the cabling.


Looking at the picture you posted there is no way that box can feed more than one TV at present.
The older sky boxes had the necessary equipment to do this by routing the aerial feed through the box, your one does not.
To sort this a seperate box needs to be used to take the sky box feed and turn it into a tv signal that can be sent down the aerial cable to the other rooms, the installer should have noticed that a feed for extra rooms was in use and provided the link box or at least told you about the need for one.

Edit: You said the old sky box had been removed before the installer came. Why was it removed and by who?
What was done with the cables attached to the old sky box box at that point? If they had been removed or altered then it is possible the installer did not realise that a feed for other rooms was required.

More questions than answers with this I'm afraid.

Have Sky+ Hd less than one month,bundled with Sky Talk and Sky Fibre. After numerous calls over 2 weeks to get my Sky Fibre up and running I was all sorted last Sat. However high winds appear to have played havoc with my sky TV and I am currently without TV for 3 days as i have lost satellite signal. After numerous calls to sky they eventually agreed to send an engineer but I will have to wait 8 days for him. To make things ever better they do not automatically reallocate engineers if one becomes available (upon cacellation) and I have to contact sky daily to try and get an earlier engineer apt.

I had UPC and Eircom for years and never had any issues. A constant battle with Sky.

Once sky sign you up it can be a struggle, did you say you want to cancel? might concentrate their minds. Is the dish easily accessible, ie can you get at it and give it a twist. But if the dish moved on a new fitting less than a month old then it was not a very good job. those dishes if fitted correctly can withstand 100mph winds. Did you check all the cables at back of box, and looked in menu to see if there was a whiff of a signal, did you have a power cut and so on. say what checks you did.

dish only needs to move a fraction, all it needs is a tweak either right or left, it might even move on the bracket ie without any loosening, all you need is a signal until fitter(engineer!!) calls. If you can get at dish, set up menu on tv that shows signal strength, you will need two people, and see if you can get a lock. Mind you look carefully at lnb leads on dish they may have come loose in wind!

where are you located? a local guy could call and sort you quickly.

I am located in Oranmore, Co Galway, a few miles outside city.

I don't know how confident id be to go up on a ladder and try to fix the satellite myself but thanks for advice.

I asked Sky could I get another subcontractor to fix it and send them the bill but they declined, they don't seem to care about getting me back up and running at all. I think that although I have only had it for one month, it is time to get rid of Sky. Their customer service is brutal.