I'm an M.Sc. student in NUIG and I've picked Customer Service as my dissertation research topic.
I'm doing a comparative study which involves two surveys; 1 for supermarket employees and the other for supermarket customers
If anyone could take a few minutes to fill out my customer survey they would be doing me a huge favour !
Customer Service is ridiculously important to me. I judge every establishment I enter based on their service quality and believe it is an underestimated source of customer loyalty. With your help I hope to be able to highlight the usefulness of customer service and hopefully encourage substandard supermarkets to up their game. Thanks for your time and your help