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16-08-2014, 09:55   #2896
FRIENDO
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Still waiting for RTE 1 HD on Saorsat!

Reply in June from email I sent to Saorview info, I also asked about TV3, 3e and UTV Ireland

“Eventually RTE 1 and 2 will be upscaled to HD on the Saorsat system as of yet we do not have a time line

Kind regards”

“Thank you for contacting SAORVIEW

TV3 and 3e are currently on Saorsat due to a decision by TV3 Group not to have the stations carried on Saorsat, I have no information as to weather or not they are planning to change this decision.
UTV Ireland are currently still in talks as to whether or not the will be broadcasting on SAROVIEW and Saorsat.

Regards”
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16-08-2014, 13:28   #2897
Onthe3rdDay
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Originally Posted by FRIENDO View Post
Still waiting for RTE 1 HD on Saorsat!

Reply in June from email I sent to Saorview info, I also asked about TV3, 3e and UTV Ireland

“Eventually RTE 1 and 2 will be upscaled to HD on the Saorsat system as of yet we do not have a time line

Kind regards”

“Thank you for contacting SAORVIEW

TV3 and 3e are currently on Saorsat due to a decision by TV3 Group not to have the stations carried on Saorsat, I have no information as to weather or not they are planning to change this decision.
UTV Ireland are currently still in talks as to whether or not the will be broadcasting on SAROVIEW and Saorsat.

Regards”
Did you actually get that email from RTE, if you did it's pretty shocking. I don't mind spelling mistakes and poor sentences/grammar on boards. I'd put my hands up and point out I'm far from perfect, but the first line makes no sense what so ever.

They're basically saying that TV3 and 3e are on Saorsat as they decided not to be on Saorsat???

I'm not even going to touch the other bits that are wrong.
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16-08-2014, 22:24   #2898
FRIENDO
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Did you actually get that email from RTE, .
Yes, email from soarview.
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16-08-2014, 22:41   #2899
The Cush
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Yes, email from soarview.
All Saorview calls and emails are handled by an external service provider now I believe. RTÉ published a tender for Saorview contact centre services last Nov, so that probably explains the email.
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16-08-2014, 22:50   #2900
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All Saorview calls and emails are handled by an external service provider now I believe. RTÉ published a tender for Saorview contact centre services last Nov, so that probably explains the email.
Would help greatly if they could send emails that are factually correct let alone with the correct spelling.
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17-08-2014, 11:12   #2901
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Yes, email from soarview.
Is that a Copy & Paste of the text?

I honestly find it difficulty to believe that, it is so wrong ..... if yes then things are much worse than I thought
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17-08-2014, 18:39   #2902
FRIENDO
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Is that a Copy & Paste of the text?

I honestly find it difficulty to believe that, it is so wrong ..... if yes then things are much worse than I thought
Copy & Paste, Yes

Pm me your email address, I will send you the email
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17-08-2014, 18:44   #2903
jjf1974
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All Saorview calls and emails are handled by an external service provider now I believe. RTÉ published a tender for Saorview contact centre services last Nov, so that probably explains the email.
Perhaps English is not the first language of the staff in this agency.
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17-08-2014, 18:45   #2904
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Copy & Paste, Yes

Pm me your email address, I will send you the email
No need ..... all I wanted was confirmation that it was copy & paste ....... thank you for confirming

As 'Onthe3rdDay' posted, it is shocking that this was sent out in their name!
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17-08-2014, 19:15   #2905
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Full Email from June, Saorview reply in Bold.

“Dear Sir/Madam,

Will RTE One HD, TV3, 3e and UTV Ireland on launch be broadcasted on the Saorsat platform ?

Thank you and Kind Regards,

(My Name)”

“Hello (My Name)

Thank you for contacting SAORVIEW

TV3 and 3e are currently on Saorsat due to a decision by TV3 Group not to have the stations carried on Saorsat, I have no information as to weather or not they are planning to change this decision.
UTV Ireland are currently still in talks as to whether or not the will be broadcasting on SAROVIEW and Saorsat.

Regards
(1st Saorview Rep)

SAORVIEW Support”

“Hi (1st Saorview Rep),

Thanks for your reply.

Will RTE 1 HD broadcast on Saorsat, at the moment we only get standard RTE 1, I believe RTE 1 HD is on Saorview.

Kind Regards,

(My Name)”

“Hi (My Name)

Eventually RTE 1 and 2 will be upscaled to HD on the Saorsat system as of yet we do not have a time line

Kind regards
( 2nd Saorview Rep)”


“Thanks (2nd Saorview Rep)”
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17-08-2014, 19:35   #2906
FRIENDO
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I had to ask the question about RTE 1 HD on Saorsat a second time.
They answered telling me that
"Eventually RTE 1 and 2 will be upscaled to HD on the Saorsat system"

We already have RTE 2 HD on Saorsat!

I'm starting to think that Saorview/RTE don't give a Shix! about the Saorsat platform.

For people who are unable to get the Saorview signal or like myself who can only get part of the service, its just not good enough.
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17-08-2014, 20:55   #2907
FRIENDO
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On a lighter note, I did some adjustements with the dish yesterday and now picking up a much improved signal Quality level approx 97%.
In the past I was only getting approx 73% and loosing Saorsat in heavy rain.
Hopefully I have an improvement now.
Attached Images
File Type: jpg Saorsat List, 17 Aug 14.jpg (1.17 MB, 98 views)
File Type: jpg Saorsat RTE 2 HD, Signal 17 Aug 14.jpg (1.19 MB, 90 views)

Last edited by FRIENDO; 17-08-2014 at 21:01.
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