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Outlook wants my mobile number

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  • 17-04-2014 9:09am
    #1
    guttenberg
    Registered Users Posts: 960 ✭✭✭


    For the last few days when I sign into Outlook I've been getting a pop up asking for a mobile number to send a security code to. It's supposedly a back up incase my password no longer works and I need a back up method of contact. I've 3 days left of being able to skip this. When I registered I'm pretty sure I linked a relatives email for password recovery purposes so why the need? Is there any way of getting around this as I really don't like the idea of tying my mobile number to it?


Comments

  • Options
    #2
    danjo-xx
    Registered Users Posts: 5,393 ✭✭✭danjo-xx


    We greatly appreciate your time and effort for bringing this matter to our attention.

    We would like to inform all of you that we can use your account security information (such as phone number, alternate email address) to verify your identity if there's ever a problem in the future.

    For this reason, it's important that you use a real phone number and email address for your alternate contact info. We'll never use this info to spam you or for any marketing purposes - it's only to verify your identity if there's ever a problem with your account.

    For future reference, please create a support case using our secure online form thru this link that will allow us to work with you in a secured environment. Please note that you’ll need to be signed in with a Microsoft account to access the form.

    Note: I will be locking this thread. For other users who are experiencing the same issue, do not hesitate to create a support case thru the link provided above.

    If there's anything else that I can help you with, please do not hesitate to contact us again and we will further assist you. We'd love to hear from you again.

    http://answers.microsoft.com/en-us/outlook_com/forum/osecurity-osafe/outlook-demanding-my-phone-number-how-do-i/95511277-0a17-46a0-9b17-f8470


  • Options
    #3
    RikuoAmero
    Closed Accounts Posts: 1,135 ✭✭✭RikuoAmero


    guttenberg wrote: »
    For the last few days when I sign into Outlook I've been getting a pop up asking for a mobile number to send a security code to. It's supposedly a back up incase my password no longer works and I need a back up method of contact. I've 3 days left of being able to skip this. When I registered I'm pretty sure I linked a relatives email for password recovery purposes so why the need? Is there any way of getting around this as I really don't like the idea of tying my mobile number to it?

    I suggest using an email client app, such as Mozilla Thunderbird. It'll collect and send all your emails, but there's no way that Microsoft can have the program demand your mobile number.
    Source: I've got an outlook email account in Thunderbird, been using it for a few months, and have not seen this "Give us your phone number" type message at all.


  • Options
    #4
    numbernine
    Registered Users Posts: 99 ✭✭numbernine


    Hi,

    I have been getting a message when I try to sign into my email, the heading is 'call us overprotective' and asks me to get a code sent to my backup email.. I have tried this and no code is being sent. There's a 'I can't verify my account' option but when I click it, it says there's an error.... anybody any ideas what to do?? I cant get into my emails now..


  • Options
    #5
    yoyo
    Moderators, Technology & Internet Moderators Posts: 11,005 Mod ✭✭✭✭yoyo


    numbernine wrote: »
    Hi,

    I have been getting a message when I try to sign into my email, the heading is 'call us overprotective' and asks me to get a code sent to my backup email.. I have tried this and no code is being sent. There's a 'I can't verify my account' option but when I click it, it says there's an error.... anybody any ideas what to do?? I cant get into my emails now..

    Did you check the spam folder for your backup email? Did you provide a text number as another alternative verification method? Can you get the text?
    Most providers do this type of validation nowadays incase you loose access to your account/it gets hacked.

    Nick

    My Beer Glass collection site 🍺

    My Irish Callcards site



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