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Remote access software

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  • 01-06-2015 12:30pm
    #1
    Rgb.ie
    Registered Users Posts: 121 ✭✭


    Hi guys

    Just checking in to see what software people use for commercial remote access support?

    We use Logmein Central and have a couple of hundred workstations but am curious to other alternatives that people use and their experiences?


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    #2
    liamo
    Registered Users Posts: 1,193 ✭✭✭liamo


    Hi

    We use LogMeIn Central and are migrating away because of costs, security concerns and lack of control.

    We are moving all our clients to ScreenConnect. There is a once-off purchase cost followed by an annual support fee.

    For that you get the installed software on the remote site plus the equivalent of LogMeIn Rescue in that you give the client a code and a URL to which they browse to set up a remote control session.

    You also get file-transfer, session recording, meetings, etc.

    Check it out - it's a great product.


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    #3
    demanufactured
    Closed Accounts Posts: 5,756 ✭✭✭demanufactured


    We use bomgar.
    Have a bomgar server in our data center and install technician client to users Pj's... You can jump to a PC by name or IP address.... Or pin a jump client to remote PC and it appears in your list.... No idea of cost...


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    #4
    65535
    Registered Users Posts: 785 ✭✭✭65535


    You should give neorouter.com a try
    Try out the free version to test it out


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    #5
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    We just left logmein, we had central and rescue and now use gotoassist due to the increase cost


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    #6
    65535
    Registered Users Posts: 785 ✭✭✭65535


    You could always setup your own VPN server with Juniper or similar.
    Log on to that server and then from there to the client machines which would also have a juniper box


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    #7
    FSL
    Registered Users Posts: 1,456 ✭✭✭FSL


    You can also use openvpn to set up an encrypted vpn connection.


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    #8
    jamesd
    Registered Users Posts: 3,416 ✭✭✭jamesd


    liamo wrote: »
    Hi

    We use LogMeIn Central and are migrating away because of costs, security concerns and lack of control.

    We are moving all our clients to ScreenConnect. There is a once-off purchase cost followed by an annual support fee.

    For that you get the installed software on the remote site plus the equivalent of LogMeIn Rescue in that you give the client a code and a URL to which they browse to set up a remote control session.

    You also get file-transfer, session recording, meetings, etc.

    Check it out - it's a great product.

    What security concerns have you with logmein ? Interested as I use it and now worried.


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    #9
    liamo
    Registered Users Posts: 1,193 ✭✭✭liamo


    jamesd wrote: »
    What security concerns have you with logmein ? Interested as I use it and now worried.

    Hi.

    Sorry if I caused you concern. We didn't have any specific problems with LogMeIn's levels of security. The issues related mostly to our customers' security concerns about a third party (LogMeIn) being in control of access to their servers and desktops. Additionally, some customers expressed reservations about third parties (us) having unattended 24/7 access to their servers.

    Although LogMeIn had been in place for a number of years and customers had been generally happy for us to have unattended access, the current environment has made businesses far more aware of their own security and that of their suppliers.

    My own concerns with LogMeIn relate mainly to their price, not their security.

    Hope this helps

    Regards

    Liam


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    #10
    dunworth1
    Registered Users Posts: 5,290 ✭✭✭dunworth1


    we use a customized version of http://dualdesk.com/ for remote access to client pcs.

    we also use http://www.pandasecurity.com/fyrom/enterprise/solutions/cloud-systems-management/ to connect to some clients


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