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Rabodirect Customer Account changes

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  • 04-02-2015 2:55pm
    #1
    homer911
    Registered Users Posts: 5,113 ✭✭✭


    I used to be a strong advocate of Rabodirect but after recent changes, I'm not so sure...

    On January 24th Rabo decided to merge many of their associated customer records and provide access through a single login/dongle. In their wisdom they decided that accounts for my 17 year old and 21 year old children should be merged under my login and that their access should be disabled. Finally getting them on the phone the other day (call centre very busy, had to request a call back) I was told that the only way to undo this change is for my children to open new accounts (providing new AML documents of course) and to transfer the funds...

    Surely this is a major data protection error, never mind the sheer inconvenience of it!

    As an aside, they have also recently made changes to their browser support and no longer support IE9 - a browser many of us are forced to use in our place of work..


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    #2
    The J Stands for Jay
    Registered Users Posts: 5,650 ✭✭✭The J Stands for Jay


    You could almost see the argument for the 17 year old's account access going to yours, but for an adult relative's account being merged to your access definitely sounds like a data protection breach.

    And why would workplaces be allowing IE9 to connect to the internet? Isn't that a big security hole?


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