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Vanilla are planning an update to the site on April 24th (next Wednesday). It is a major PHP8 update which is expected to boost performance across the site. The site will be down from 7pm and it is expected to take about an hour to complete. We appreciate your patience during the update.
Thanks all.
Vanilla are planning an update to the site on April 24th (next Wednesday). It is a major PHP8 update which is expected to boost performance across the site. The site will be down from 7pm and it is expected to take about an hour to complete. We appreciate your patience during the update.
Thanks all.
Virgin Media: EPC2425/3925 Modem/Router and Speed Issues - POST HERE ONLY
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Dublinproud wrote: »Thank God for boards.ie!
I been having murder with my modem the last few months and have had call out after call out.I'm gonna get on to them tomorrow and ask for a new Scientific Atlanta modem
Why don't you try to above method Dublinproud? It's easy enough to setup however the next firmware upgrade is going to push me towards a Scientific Atlanta modem.
I hate ring UPC tech support they keep stating that they are not aware of any firmware updates! I work in IT and if I rolled out a bunch of updates that messed with everybodies equipment I'd be sacked on the spot!0 -
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I've just had UPC installed this week, and the speed should be 25MB, but this is what I'm getting. Wiill have to make a phone call tomorrow.....
A second test brings up this:
Using the UPC speedtest brings up 10.42MB download and 2.46MB upload but I don't know how to share the result here.0 -
Wired or wireless?I've just had UPC installed this week, and the speed should be 25MB, but this is what I'm getting. Wiill have to make a phone call tomorrow.....
A second test brings up this:
Using the UPC speedtest brings up 10.42MB download and 2.46MB upload but I don't know how to share the result here.0 -
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Wired or wireless?
Wireless! I wanted the 12MB package but with a wireless modem, and was told the modem with that package was not wireless, so I agreed to buy the 25MB package with the wireless modem.
Speed today:
Just going to make a phonecall now! It's 14:37
Update at 18:20 - Person at UPC was very thorough and went through a lot of options with me. After about 30 minutes, as I had to go, she said she would get one of the engineers to call me later today and arrange to come out and have a look at my modem....she was extremely helpful.0 -
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No -one called back so I rang them at 20:45 and was told someomne would call me the next day.
No-one called me the next day, and I rang them at 20:00 and was told the issue had been escalated to the Limerick office as they apparently had better resourses to deal with it. I was told someone will defo call me tomorrow and go through various options over the phone. I explained that had already been done 2 days ago without success. Significant pause. Then I was told someone would call me tomorrow.
I pointed out I was a customer for less than a week and so far was not overly impressed, and might feel a need to cancel my contract. Was reassured someone should probably call tomorrow. Hmmm
OK, let's wait and see.........
Speed now:
Just noticed, the time is one hour behind us!
Forgot to say, I had to have my landline number ported to UPC and got a letter from them on 27th July. It had a Porting Form attached. When the engineer came out on Friday to install the cables for my BB, he ported the number using software on his phone. He said there was no need to fill in the form and I could bin it. So I did.
I mentioned tonight that my phone still hadn't ported over (I would get a text to say it had) and was told to fill in the form I'd received. I explained what the engineer had done and was told such a thing wasn't possible, and to go online and fill in the form there. I have now done that.
Never ending fun...............0 -
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Anyone have any experience connecting an Apple Airport express into their UPC wireless network?
Have just yesterday switched from Vodafone to UPC, in search of faster BB with some cash savings.
I had an Apple Airport express connected through my Vodafone BB so was very happily playing music wirelessly on a Bose from iTunes on laptop on the other side of the room.
My UPC BB setup yesterday was not without problems. My Sony Vaio running XP couldn't get a wireless connection. Rang tech support and basically he talked me through removing the default wireless connection and setting up a new one with a different password. He said XP objects to the default p/w
Anyway, got a wireless connection. Then tried to reset up the Airport express on my new UPC connection. Set the aiport back to factory settings. Laptop picked it up. Went through a few steps until finally I selected 'add airport to my current wireless network'. Then got an error saying no wireless connection was found. It not only couldn't find the airport, but my UPC wireless connection was down also. Each time I tried this, I had to remove the current wireless connection and allow the laptop to find it again and reinstate it by reinserting the password.
Am wondering if it's to do with security settings. UPC tech appeared to pretty much disable mosty of my security settings yesterday when sorting out my connection problem.
Would post more detail on exact settings and errors if I was at home trying it right now, but am in work. Was just hoping someone else had managed to successfully connect an airport.
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The OS is irrelevant, XP does not make your Wifi network slower. No ISP will guarantee speeds over Wifi, as it is not something that is within ther control. Expecting them to offer such a guarantee is expecting the impossible. Check the speed with a wired connection, this is the ONLY way to do it. If that speed test is poor, then you have an issue you can take to UPC support. If it's not slower than expected, then there's nothing for UPC to do.
If wireless interference/range/quality is the issue, then there are some things you can do to improve it. Change the channel, move the modem so it's closer, move any DECT cordless phones away from the modem/computer. There are factors that can effect Wifi that nothing can be done about too. External interference, from somewhere out of your control. Thickness/materials of walls, ceilings, etc. Range from the modem to the computer if they have to be where they are.
If you need the speed, then you should not be connecting via wifi.
Thanks for the advice jor el.:) I am currently searching through my friends for someone with a laptop who can come round and we can do a wired sppedtest. With modem and computer having to be where they are (until I can afford to rewire!) the distance is approx 10ft, with a wall inbetween. Signal strength is generally "good" to "very good", so that's not an issue.
Incidently, since I was unable to get a wireless modem on their 12MB package, it seems to me that the wireless modem on their 25MB package should deliver. Otherwise, I would have gone for the 12MB package and got someone in to install extra phonelines.....
Also, do you (or anyone else reading this) have any thoughts on the charges, especially the telephony and non direct debit charges? I'm about to phone them today, but don't honestly know if they are entitled to add them.0 -
Signal strength is generally "good" to "very good", so that's not an issue.
don't be so sure about that. I've found that signal strength (as indicated by the OS software) is never a good indication of what speed you'll get, or even of the actual signal strength.Incidently, since I was unable to get a wireless modem on their 12MB package, it seems to me that the wireless modem on their 25MB package should deliver. Otherwise, I would have gone for the 12MB package and got someone in to install extra phonelines.....
The speed they give you is only ever for a wired connection. Wireless is an extra feature, so there is no onus on them to be able to provide 25Mbps over the wireless network. You'd have been better off with the non-wireless modem, and adding a router of your own.
You could also give Homeplugs a try, and forget the wireless all together. Homeplugs can be problematic though, so they're not an ideal solution. They're also kind of expensive.Also, do you (or anyone else reading this) have any thoughts on the charges, especially the telephony and non direct debit charges? I'm about to phone them today, but don't honestly know if they are entitled to add them.
The non-DD charge is standard, and yes they can (and do) apply it. They should have been able to take the DD details at the time you ordered. Your account number should be on the bill you received.
If you're supposed to be getting a bundle price for broadband and phone, then you'll need to ring them about that. They often get this completely wrong on the first bill (often could even be always). They will still be listed separately on your bill though.
They also started charging me from the day I ordered, and not the day it was installed/activated which was 4 days later, so get them to credit back your two days too.0 -
don't be so sure about that. I've found that signal strength (as indicated by the OS software) is never a good indication of what speed you'll get, or even of the actual signal strength.
When I was with VF, signal strength was so low, pages wouldn't load or timed out. It's the main reason I left VF (well, that and the fact they cut me off without taking the DD from my bank account:rolleyes:).
My thoughts since yesteday!The speed they give you is only ever for a wired connection. Wireless is an extra feature, so there is no onus on them to be able to provide 25Mbps over the wireless network. You'd have been better off with the non-wireless modem, and adding a router of your own.
Not sure I need these, as the engineer did instal a UPC socket in my study, but then said the phone had to be in here too, as it would have to be connected to the modem once the number ported over. But if my phone is in here, I won't hear it when I have doors shut. I suppose I will have to bring the modem in here and trail a phoneline out to the hallway. I just don't do it at the moment because of expense.You could also give Homeplugs a try, and forget the wireless all together. Homeplugs can be problematic though, so they're not an ideal solution. They're also kind of expensive.
Will ask them to credit me for the four days I wasn't activated.They also started charging me from the day I ordered, and not the day it was installed/activated which was 4 days later, so get them to credit back your two days too. 0 -
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My friend brought his laptop around yesterday evening and we hooked it up directly to the modem and ran Speedtest.net. It came up as just over 16MB. So I rang UPC again and spoke to Chris who ran through a few things in the modem page and then when I ran another speedtest on my PC, using Magnet speedtest, it came up as just over 8KB. Very low. He also asked for the make of my wireless card, and he then looked it up and said I should be getting speeds up to 18MB or 19MB using wireless. And he said it doesn’t matter what OS I use…. They have now agreed to send out an engineer on Tuesday afternoon who will have his own laptop and can see what’s wrong.
Speed today:
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