UPC modem/router Technicolor TC7200

I haven't read all the posts in this thread and i've not seen a response around my issue but i think i'll share it in case anyone can help.

I've been living in Dublin the last year with the UPC 50 MB plan, got a Cisco router and no problems,

I move to cork, get the same deal and i get the new router (TC7200) and I'm having crippling problems with it.

Basically, it appears to timeout after a few seconds, so for example if I'm downloading a file in a download manager it will start downloading very quickly then drop off until it hits 0MBs (And then goes back up). Now i could tolerate this as the speed picks back up and goes down and back up again, i download mostly using torrents so its not as noticeable.

However the massive problem comes when trying to login or play a game of some type that requires an online connection, for example I'm trying to play say Final Fantasy 14, I log in it tries to download patch which it does for awhile, the speed begins to drop very fast and i get an error. This same thing is true of all online games i've tried (Either they disconnect shortly after starting or never log in), on three different operating systems (Windows 7/8, OSx 10.8) using two different machines, both wired and wifi connections.

The problem is even present when trying to log into Steam, it tries to connect to the Steam servers and can't over and over, Again falling down at the authorisation stage as its timing out. The same is true with my PS3, it can connect to the network but can't log into the playstation store, just hangs...it logs in just fine with my 3G network.

All of this works fine when i connect my machines to my mobile phones pathetic 3G network, also strangely, if i connect to a VPN on my machines then there is no problem and everything works! (Although very slowly as its a VPN)

UPC on there part have on through everything with me over the phone, the settings etc and cant find anything wrong but point to my downloading as "Proof" there is no problem, despite the fact I'm telling them as long as it does not sever the connection i can download just not play my games, I've gotten a replacement router from them (TC7200) and I had UPC technicians come to my house, they did nothing but look at the router settings which i can do myself and in response to me complaining about connecting to games i was advised to "Stop playing online games", although tongue in cheek it didn't exactly improve my confidence in UPC...

I've also had an expert network engineer friend of mine come to investigate (Who discovered that VPN connects partially solve the problem), he could only confirm that it is a really strange problem and i should ask UPC for the older model of router.

I don't think many of your guys have had a similar problem or i would have found it on google but i thought i'd share in the hope anyone can shed some light on this for me? Otherwise the next step for me to is ask UPC for an older router or buy another one.

Starshadow wrote: »

I haven't read all the posts in this thread and i've not seen a response around my issue but i think i'll share it in case anyone can help.

I've been living in Dublin the last year with the UPC 50 MB plan, got a Cisco router and no problems,

I move to cork, get the same deal and i get the new router (TC7200) and I'm having crippling problems with it.

Basically, it appears to timeout after a few seconds, so for example if I'm downloading a file in a download manager it will start downloading very quickly then drop off until it hits 0MBs (And then goes back up). Now i could tolerate this as the speed picks back up and goes down and back up again, i download mostly using torrents so its not as noticeable.

However the massive problem comes when trying to login or play a game of some type that requires an online connection, for example I'm trying to play say Final Fantasy 14, I log in it tries to download patch which it does for awhile, the speed begins to drop very fast and i get an error. This same thing is true of all online games i've tried (Either they disconnect shortly after starting or never log in), on three different operating systems (Windows 7/8, OSx 10.8) using two different machines, both wired and wifi connections.

The problem is even present when trying to log into Steam, it tries to connect to the Steam servers and can't over and over, Again falling down at the authorisation stage as its timing out. The same is true with my PS3, it can connect to the network but can't log into the playstation store, just hangs...it logs in just fine with my 3G network.

All of this works fine when i connect my machines to my mobile phones pathetic 3G network, also strangely, if i connect to a VPN on my machines then there is no problem and everything works! (Although very slowly as its a VPN)

UPC on there part have on through everything with me over the phone, the settings etc and cant find anything wrong but point to my downloading as "Proof" there is no problem, despite the fact I'm telling them as long as it does not sever the connection i can download just not play my games, I've gotten a replacement router from them (TC7200) and I had UPC technicians come to my house, they did nothing but look at the router settings which i can do myself and in response to me complaining about connecting to games i was advised to "Stop playing online games", although tongue in cheek it didn't exactly improve my confidence in UPC...

I've also had an expert network engineer friend of mine come to investigate (Who discovered that VPN connects partially solve the problem), he could only confirm that it is a really strange problem and i should ask UPC for the older model of router.

I don't think many of your guys have had a similar problem or i would have found it on google but i thought i'd share in the hope anyone can shed some light on this for me? Otherwise the next step for me to is ask UPC for an older router or buy another one.

Hey man is it possible that there is another machine somewhere with torrents either uploading or downloading via the router while these tests were being done? UPC don't like torrenters no more. I get similar issues with all traffic af anyone in my house is torrrenting. One person who lives with me gets similar problems when streaming video, but I'm pretty sure that's WiFi signal problems.

2Shae wrote: »

Yea welcome to the hell that UPC has forced on everyone. Speak to the customer retention department. Tell them you want a different one or your leaving.

Will they actually give it to me? Has anyone else got this or is it a waste of time...?

I tell them my problem and they assume im some kind of idiot who doesn't know what im doing and i'd rather not be on hold for an hour again to there support staff just to be told no you cant have the router that works just fine. :P

Lads, can anyone get a decent ping while gaming with UPC? I'm in Cork and a regular French server I play on has become unplayable due to my ping being a minimum of 65 and usually around the 70 mark. With Magnet my ping was 25 there. Same goes for UK servers, average ping about 50-55. It's like playing on bloody ISDN. Not sure if there's anything I can do on my end to improve it but it's an absolute disaster.

Dave147 wrote: »

Lads, can anyone get a decent ping while gaming with UPC? I'm in Cork and a regular French server I play on has become unplayable due to my ping being a minimum of 65 and usually around the 70 mark. With Magnet my ping was 25 there. Same goes for UK servers, average ping about 50-55. It's like playing on bloody ISDN. Not sure if there's anything I can do on my end to improve it but it's an absolute disaster.

Even for FPS 70ms would be very manageable. If you're losing thats not why.

My laptop says connected to router but I cannot access anything online. Upc could not fix it over the phone although he could also access my router and said he changed some settings. Technician coming out on Friday - any words of wisdom I should say to him?

So I guess something is wrong in the router and whatever connects my laptop to the server has broken, some hand shake issue perhaps. Anyone any ideas?

Starshadow wrote: »

I haven't read all the posts in this thread and i've not seen a response around my issue but i think i'll share it in case anyone can help.

I've been living in Dublin the last year with the UPC 50 MB plan, got a Cisco router and no problems,

I move to cork, get the same deal and i get the new router (TC7200) and I'm having crippling problems with it.

Basically, it appears to timeout after a few seconds, so for example if I'm downloading a file in a download manager it will start downloading very quickly then drop off until it hits 0MBs (And then goes back up). Now i could tolerate this as the speed picks back up and goes down and back up again, i download mostly using torrents so its not as noticeable.

However the massive problem comes when trying to login or play a game of some type that requires an online connection, for example I'm trying to play say Final Fantasy 14, I log in it tries to download patch which it does for awhile, the speed begins to drop very fast and i get an error. This same thing is true of all online games i've tried (Either they disconnect shortly after starting or never log in), on three different operating systems (Windows 7/8, OSx 10.8) using two different machines, both wired and wifi connections.

The problem is even present when trying to log into Steam, it tries to connect to the Steam servers and can't over and over, Again falling down at the authorisation stage as its timing out. The same is true with my PS3, it can connect to the network but can't log into the playstation store, just hangs...it logs in just fine with my 3G network.

All of this works fine when i connect my machines to my mobile phones pathetic 3G network, also strangely, if i connect to a VPN on my machines then there is no problem and everything works! (Although very slowly as its a VPN)

UPC on there part have on through everything with me over the phone, the settings etc and cant find anything wrong but point to my downloading as "Proof" there is no problem, despite the fact I'm telling them as long as it does not sever the connection i can download just not play my games, I've gotten a replacement router from them (TC7200) and I had UPC technicians come to my house, they did nothing but look at the router settings which i can do myself and in response to me complaining about connecting to games i was advised to "Stop playing online games", although tongue in cheek it didn't exactly improve my confidence in UPC...

I've also had an expert network engineer friend of mine come to investigate (Who discovered that VPN connects partially solve the problem), he could only confirm that it is a really strange problem and i should ask UPC for the older model of router.

I don't think many of your guys have had a similar problem or i would have found it on google but i thought i'd share in the hope anyone can shed some light on this for me? Otherwise the next step for me to is ask UPC for an older router or buy another one.

This is exactly the issue I'm having. I raised it with UPC in the Talk to and they're a useless shower of ignorant, unhelpful morons. They just don't give a damn, I'm moving to Sky at the first opportunity. The TV with UPC has always been **** but the internet was reliable until now. Why have a 100MB line if you can't connect to basic services? Their customer services reps are a bunch of lazy cretins so I can't see this issue being solved unless you make threats or kick up an almighty stink. Find another ISP who actually want to provide you with the service you're paying for. And that Talk To forum is hilarious. Please PM us and then they check and it's all sorry we can't do anything, we don't know what's wrong and we aren't interested in helping so get lost.

Does anyone know the default username and password to access the configuration of this router with UPC?

The UPC website has nothing, and I'm having problems with wi-fi constantly dropping so kinda need to have a look at it.

Would be much appreciated, it's gonna be something silly like "admin" but I can't get it right now.

EDIT

Nevermind, the bloody username AND password is "admin"!

I just got my new Technicolor TC7200 replacing the old EPC2425.
Wireless is useless, not much speed/improvement over the EPC2425, in fact is very bad.
I will look into settings to see if I get any better, if not I will go back to old one, 30Mbs is OK through cable and 20Mbs wireless.
TC7200 through cable I get 52Mbs and all my laptops gets 2Mps, no good for me. I was expecting over 20Mbs....

It has been fixed. Now I keep it, the Technicolor TC7200. In settings I enabled the 5GHZ and the wireless speed is now 50Mbs.
Basic settings of 5GHz access point


..working all Wireless N capable devices but old one no. I do not know why when I enable 2.4GHz I have very low speed. I would enable it to have all my devices working.

Capt'n Midnight wrote: »

Manual from Romania with options to drool over
http://www.upc.ro/pdf/Technicolor_tc7200_user_manual.pdf

What are the chances of them enabling the USB port for us ? :pac:

Or even rolling out a firmware that allows 2.4GHz and 5GHz at the same time ? (this is fun if done wirelessly)


Anyone know the orientation of the internal wifi antennas ?

I've changed it to 40MHz bandwidth and connecting at 300MB (for the crack)

Would be nice to have 2.4GHz and 5GHz at the same time.
In regard with the USB port, why is not enabled?
I did change the channel on 2.4GHz and runs at full speed, about 52Mbs, also old and new hardware.....internet radio, mobiles so on..
The channel was set to, "auto", therefore having so low speed, (2-3Mbs)...

Is there any way to improve pings for gaming by playing around with settings in router? Or is UPC's routing to the UK just terrible and I'm stuck with a 60-70 ping?