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iTunes hacked?

  • 06-08-2009 5:42pm
    #1
    cfeeneyinterior
    Registered Users Posts: 1,077 ✭✭✭


    Hi all,
    I hope I have the right forum, if not; correct me. On the 3rd August I received 6 email receipts from iTunes telling me that I had been charged a total of roughly €125 for 6 different order. What was strange was I hadn't bought a thing and they were not on my iTunes.
    I got in touch with Apple and they said they will not refund me but that I should go to my credit card issuer - BOI and tell them. I did and they say that they won't refund either because someone may have hacked my iTunes account probably, and that Apple should refund me.! (I have since cancelled card and changed passwordsd etc.)
    I think the CC company should do a charge back on Apple. Any ideas of where I should go, do? Also, for example, if I buy off amazon. Then someone manages to get into my account after I register and they buy €200 worth of stock and send it to Nigeria. Do I still have Zero cover?
    Thanks for any feedback.
    Claire
    Tagged:


Comments

  • #2
    Martyr
    Closed Accounts Posts: 1,567 ✭✭✭Martyr


    i would have expected some cover on fraudulent transactions.
    might be better asking in the consumer forum or even in the music forums.

    someone here writes about their own experience.


  • #3
    aphex™
    Closed Accounts Posts: 2,338 ✭✭✭aphex™


    They sound like they were trying to avoid some paper work.

    Ring them up and insist to them you want to do a chargeback and that should kick the process off.

    I've seen chargebacks on itunes before, it's no different to any other transaction.


  • #4
    cfeeneyinterior
    Registered Users Posts: 1,077 ✭✭✭cfeeneyinterior


    Yea,
    I had to seriously push them on the phone to do it. I remember the girl on the phone saying it costs them money! I wonder how much? Don't they make enough already. Anyways, they did eventually and got my funds back!


  • #5
    wolfric
    Registered Users Posts: 1,190 ✭✭✭wolfric


    Usually they just need a kick up the backside with some sort of threat of publicity, legal rights, lawyers etc and they'll cave if it's not that big. It'd be more trouble and a PR issue to try resist. A friend once told me that she was told by her business (bank) to cave to the customer if they threatened to move to someone else (although it's not exactly going to work like that with someone with low cost high customer rates like itunes but similar approaches could work)


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