Last week I sold a fairly expensive PC gaming rig on eBay that was received by the buyer today.
I got an email from the buyer this morning saying thanks for the delivery, "however it was advertised as perfect condition, yet has a chip on the lettering".
I presume he means the plastic lettered branding on the case has been chipped.
I know 100% that this was not chipped when I sent it, and was in the condition as show in the photos that were in the ad. I can only presume it was chipped in transit (An Post Registered International) or by him upon receiving it.
I'd just like to know what people would do here. I can't give this guy any hint of a partial refund or full return! The money I got from this sale has been used already and I'm fairly broke. The shipping was a bit of a nightmare and I really don't want to have to go through any kind of return.
I'm really worried he's looking for some kind of excuse to return the item. Should I reply to him just stating the items were shipped as per the photos? Apologise but tell him it's nothing to do with me? Ignore him completely?