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Trine · 05-09-2012, 13:59

Last week I sold a fairly expensive PC gaming rig on eBay that was received by the buyer today.

I got an email from the buyer this morning saying thanks for the delivery, "however it was advertised as perfect condition, yet has a chip on the lettering".

I presume he means the plastic lettered branding on the case has been chipped.

I know 100% that this was not chipped when I sent it, and was in the condition as show in the photos that were in the ad. I can only presume it was chipped in transit (An Post Registered International) or by him upon receiving it.

I'd just like to know what people would do here. I can't give this guy any hint of a partial refund or full return! The money I got from this sale has been used already and I'm fairly broke. The shipping was a bit of a nightmare and I really don't want to have to go through any kind of return.

I'm really worried he's looking for some kind of excuse to return the item. Should I reply to him just stating the items were shipped as per the photos? Apologise but tell him it's nothing to do with me? Ignore him completely?

Jarren · 05-09-2012, 14:09

It is his word againts yours I'm afraid .

Personally speaking from what I heard it's almost impossible to win Paypal dispute againts the buyer.

Do not ignore the buyer,give him a true and reasonable reason what happened to this item .

I assume that the package was properly insured ?

A Dub in Glasgo · 07-09-2012, 15:11

I assume you have used tracked delivery and you can go on and show that he received the item. If he does dispute it as a 'not as described', he will be asked to return the item by tracked means and you will refund minus the original postage

Ask him for a photo of the item to compare against your listing photo.

Trine · 08-09-2012, 00:32

Thanks guys, seems to have turned out ok in the end, I explained that the item was 100% undamaged when packaged, and that the pics on the ad were taken literally days ago, showing no damage.

Still, bit of an worrying experience, I don't know what I would have done if I had to refund.

Kevin Irving · 08-09-2012, 00:37

Probably best not to spend the money until the item has at least been recieved. Glad it worked out ok.

A Dub in Glasgo · 08-09-2012, 08:50

This is one of the pitfalls of ebay and paypal for a seller. They will nearly always side with the buyer if the buyer goes into dispute

05-09-2012, 13:59	#1
Trine Registered User Join Date: Nov 2004 Location: Dublin Posts: 157 Adverts \| Friends	eBay buyer hinting at damaged item...what to do? Last week I sold a fairly expensive PC gaming rig on eBay that was received by the buyer today. I got an email from the buyer this morning saying thanks for the delivery, "however it was advertised as perfect condition, yet has a chip on the lettering". I presume he means the plastic lettered branding on the case has been chipped. I know 100% that this was not chipped when I sent it, and was in the condition as show in the photos that were in the ad. I can only presume it was chipped in transit (An Post Registered International) or by him upon receiving it. I'd just like to know what people would do here. I can't give this guy any hint of a partial refund or full return! The money I got from this sale has been used already and I'm fairly broke. The shipping was a bit of a nightmare and I really don't want to have to go through any kind of return. I'm really worried he's looking for some kind of excuse to return the item. Should I reply to him just stating the items were shipped as per the photos? Apologise but tell him it's nothing to do with me? Ignore him completely?

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05-09-2012, 14:09	#2
Jarren Registered User Join Date: May 2008 Location: Tallaght Posts: 4,081 Adverts \| Friends	It is his word againts yours I'm afraid . Personally speaking from what I heard it's almost impossible to win Paypal dispute againts the buyer. Do not ignore the buyer,give him a true and reasonable reason what happened to this item . I assume that the package was properly insured ?

07-09-2012, 15:11	#3
A Dub in Glasgo Registered User Join Date: Sep 2004 Location: SE Glasgow, 100ft AMSL Posts: 8,125 Adverts \| Friends	I assume you have used tracked delivery and you can go on and show that he received the item. If he does dispute it as a 'not as described', he will be asked to return the item by tracked means and you will refund minus the original postage Ask him for a photo of the item to compare against your listing photo.

08-09-2012, 00:32	#4
Trine Registered User Join Date: Nov 2004 Location: Dublin Posts: 157 Adverts \| Friends	Thanks guys, seems to have turned out ok in the end, I explained that the item was 100% undamaged when packaged, and that the pics on the ad were taken literally days ago, showing no damage. Still, bit of an worrying experience, I don't know what I would have done if I had to refund.

08-09-2012, 00:37	#5
Kevin Irving Registered User Join Date: Oct 2004 Location: Dublin Posts: 2,156 Adverts \| Friends	Probably best not to spend the money until the item has at least been recieved. Glad it worked out ok.

08-09-2012, 08:50	#6
A Dub in Glasgo Registered User Join Date: Sep 2004 Location: SE Glasgow, 100ft AMSL Posts: 8,125 Adverts \| Friends	This is one of the pitfalls of ebay and paypal for a seller. They will nearly always side with the buyer if the buyer goes into dispute