[Bubblegum18]

Originally Posted by Avox

Yeah they all tell a different story. The girl I was talking to said my documents were marked as checked in and confirmed but she couldn't do anything until I sent in a letter from the college proving that I had enrolled. I honestly don't think any of them have a clue what they're doing, it's as if they were just brought in and told to tell people anything on the phones. :/

I think your spot on Avox, its not fair they should tell people where they stand. Its not fair how they are allowed to waste time like this it cant be that hard to check documents and send a letter or even an email to let people know if they are going to get anything. I remember last year people at college were saying they were at the same thing with medical cards they delayed as long as possible. Id say they're just trying to turn people off

[mruby]

I guess its just a case of starting a course regardless of knowing whether or not one is getting the grant and hoping for the best. What a very lax way of doing things on SUSI's part. Especially in my case; I am undertaking a masters where I only get my fees partially or fully covered. I wont get any maintenance so if I have to pay for my fees on top of everything else, Im set for an extremely stressful year ahead. At least if I was given some indication before I started that my fees will be fully or partially covered, I could plan my finances some bit better. Its extremely stressful having to wait this long knowing that it is likely you still wont know what is going on even before the course starts. Its not good to be entering a new college year stressed out already. Anyone know if there is any person or group that one can complain to regarding SUSI? It just seems like the heat needs to be turned on under SUSI as they are not listening to us, the students.

[mango salsa]

Folks the SUSI process is brand new. It will take time. If you think the delays are unreasonable then contact your local TD to complain.

[Bubblegum18]

Local TDs dont care - no one does,TDs and other people in Government dont have jump through all theses hoops to get their expenses paid.
Student grants aren't a new thing they've been on the go for years most VECs did a great job SUSI just have to use the model of the old VEC system. Its obvious they are not doing this and we the students are the ones that loose out as always.

[mango salsa]

Originally Posted by Bubblegum18

Local TDs dont care - no one does,TDs and other people in Government dont have jump through all theses hoops to get their expenses paid.
Student grants aren't a new thing they've been on the go for years most VECs did a great job SUSI just have to use the model of the old VEC system. Its obvious they are not doing this and we the students are the ones that loose out as always.

Have you finished your little pointless rant? TDs do care and if enough students complained then SUSI and the minister might take notice.

[mruby]

Fair enough, Ill contact my local TD. Thanks for the advice. Hopefully they can help me some bit.

[Bubblegum18]

Originally Posted by mango salsa

Have you finished your little pointless rant? TDs do care and if enough students complained then SUSI and the minister might take notice.

Excuse me my pointless rant? TDs dont care get in contact with your one and see all the heed they'll give you, last year thousands of students protested against grants being cut and college fees going up. And guess what the government went and done it anyway

[madcharlie]

Originally Posted by Avox

I got my provisional acceptance letter, then rang them a month after that asking why I hadn't heard anything back. Apparently they're not going to reply to us until we enrol in college and get a letter from the college proving we've enrolled.. Very stupid imo, some people may be relying on a grant and then not get it and have already enrolled in their course, all because the grant authority aren't efficient enough..

that is mad ....I have sent back all my supporting documents around 2 weeks ago at this point. Are they planning on contacting me to let me know I have to be enrolled in college before they give me their decision ? or am i supposed to me a mindreader ?

[Avox]

Originally Posted by madcharlie

that is mad ....I have sent back all my supporting documents around 2 weeks ago at this point. Are they planning on contacting me to let me know I have to be enrolled in college before they give me their decision ? or am i supposed to me a mindreader ?

Well if you only sent them 2 weeks ago, you probably won't hear back for another month yet!

[madcharlie]

Originally Posted by Avox

Well if you only sent them 2 weeks ago, you probably won't hear back for another month yet!

Yip I may be slightly impatient lol

[eire-kp]

Sent in all my documents 3 weeks ago got a letter today requesting more info but it didn't state the documents needed.

Rang up and apparently its a computer glitch or something..said they would repost it.

[Dougal McGuire]

Originally Posted by mruby

I guess its just a case of starting a course regardless of knowing whether or not one is getting the grant and hoping for the best. What a very lax way of doing things on SUSI's part. Especially in my case; I am undertaking a masters where I only get my fees partially or fully covered. I wont get any maintenance so if I have to pay for my fees on top of everything else, Im set for an extremely stressful year ahead. At least if I was given some indication before I started that my fees will be fully or partially covered, I could plan my finances some bit better. Its extremely stressful having to wait this long knowing that it is likely you still wont know what is going on even before the course starts. Its not good to be entering a new college year stressed out already. Anyone know if there is any person or group that one can complain to regarding SUSI? It just seems like the heat needs to be turned on under SUSI as they are not listening to us, the students.

Im in the same posistion as yourself. rang SUSI today to ask how long it would take them to process my application (after I first applied in June) but your wan on the phone said she couldnt give me a time scale. she did howeve r say that Im not at the decision stage yet and I need to know by 2 weeks time . some joke of a system

[Lynchy747]

Originally Posted by Dougal McGuire

Im in the same posistion as yourself. rang SUSI today to ask how long it would take them to process my application (after I first applied in June) but your wan on the phone said she couldnt give me a time scale. she did howeve r say that Im not at the decision stage yet and I need to know by 2 weeks time . some joke of a system

Sorry there D McG, had to say great username

[missinginfo]

rang em todaY, susi herself,, TO SEE HOW THE APPLICATION WAS DOING, there fierce busy, it took a week for a n email response, and the phone call today revealed i had been preliminarily approved, still a long wait yet for the next approval stage as i haven't had a request for documentation yet, so twill be well into september afore i find out, so it looks like accomodation possibilties re gonna be well reduced, anyway will manage the bureaucratic head mash being imposed , anyway the sun should be out when the schools open so, must find those shades

[Anne54]

I applied for a grant on the 11th of June and to date I've heard absolutely nothing! Have called the helpline continuously and each time I'm told "it's being processed". I can't get past the helpline to talk to anyone and they seem to know nothing! Anyone know who is in charge of SUSI or where I can go to for help?