Their WIFI is shocking isn't reliable at all. I agree with other posters here saying the standards have slipped since the Olympics with the drivers that couldn't care less. I used to be greeted with a friendly smile and hello ,now its the opposite. You have let the side down Matthews.
I'm an on-and-off customer with Matthews. I'd say I use them once every 4-6 months for hopping up and down to Drogheda.
Anyway, the penultimate time I used them - about 6 or 7 months ago, there was a fare hike of some sort. If I'm not mistaken, I was 50cents short of the new higher fare in change. This was at a stop in Drogheda and there was an ATM immediately across the road. It was a cold, rainy night and the next bus wasn't for another hour or hour and a half. When he said how much the fare was and I realised I was short, I explained it. I then said I could run to the ATM or pay at the end of the journey. His quote - and it was one of the arsiest things I've ever heard - "you can go to the ATM alright, but I'll be gone". *
Used them again there yesterday for the first time since. Sorry to say the service has slipped even further still. 9euro single to Drogheda now makes them substantially more expensive than Bus Eireann and not far off Irish Rail.
Anyway, the driver was unfriendly, one of the luggage doors was hanging open when it arrived, the Wifi was broken and the aircon was bizarrely cold.
Really poor, and given how much BusEireann have come on, I'll be happy to use them in the future.
*For anyone who (rightly) will say "you should've checked online" - I did check their website and nowhere from the homepage to the timetable was a fare increase (and I think it was 2-3eur?) flagged. I subsequently checked after that, and there were two conflicting fare amounts on their site.