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ThisNoize · 24-06-2012, 14:57

Laptop I received 5-6 days ago is definitely faulty.

How do I go about getting a replacement, Google translate is making a dogs' of Amazon.de

I also bought an additional 4GB RAM chip, should I send that back also?

Jarren · 24-06-2012, 17:25

http://www.amazon.de/gp/css/returns/homepage.html

The RAM will need to be returned.

ThisNoize · 25-06-2012, 12:00

Quote:

Originally Posted by Jarren

http://www.amazon.de/gp/css/returns/homepage.html

The RAM will need to be returned.

Never returned anything in my life so pardon my ignorance.
I am looking for a replacement and not a refund.

I find it very hard to follow the instructions accurately, even with Google Translate.

Could I email/call them in English?

Jarren · 25-06-2012, 15:07

You can email them in English,never had to call them before though

ThisNoize · 26-06-2012, 14:52

When I try, it just brings me back to German.
I knew this Laptop's price was too good to be true.

Jarren · 26-06-2012, 15:26

What browser are you using ?

ThisNoize · 27-06-2012, 11:46

Google Chrome.

Is there any chance I could contact Samsung, instead of Amazon.de?

Anybody have any idea about the cost of sending this back?

Jarren · 27-06-2012, 12:33

Install this on your Google Chrome browser

https://chrome.google.com/webstore/d...hkkikfgjllcleb

No point contacting Samsung,the refund/replacement policy is straight forward with Amazon.de.

You will not pay anything to get that Sammy sent back to amazon.de.

ThisNoize · 27-06-2012, 15:36

Quote:

Originally Posted by Jarren

Install this on your Google Chrome browser

https://chrome.google.com/webstore/d...hkkikfgjllcleb

No point contacting Samsung,the refund/replacement policy is straight forward with Amazon.de.

You will not pay anything to get that Sammy sent back to amazon.de.

You have been nothing but helpful, thank you.

ThisNoize · 27-06-2012, 18:04

Okay, I printed a label.
So if I pack this with all it's original contents, slap the label on it and bring it to my local An Post, they'll send it for free?

Jarren · 27-06-2012, 18:16

My returns were always handled by DHL,basically is a pick-up service.
Never heard about returning any item to Amazon.de using the an post .
Clarify that with Amazon.de before sending the lappy back to Germany.

ThisNoize · 27-06-2012, 18:37

Quote:

Originally Posted by Jarren

My returns were always handled by DHL,basically is a pick-up service.
Never heard about returning any item to Amazon.de using the an post .
Clarify that with Amazon.de before sending the lappy back to Germany.

I just emailed them there in English to clarify whether they will pick it up or not.
Will update.

ThisNoize · 28-06-2012, 12:25

Quote:

Originally Posted by ThisNoize

I just emailed them there in English to clarify whether they will pick it up or not.
Will update.

They have told me to contact Samsung directly.

Jarren · 28-06-2012, 12:33

Ask for refund then, not a replacement.
This is the first time I heard that a customer was asked to contact a manufacturer.
I'm on my mobile atm but I'm pretty sure that you can return the lappy back to Amazon within 30 days.
Don't let them to fob you off, ask for money refund asap.

ThisNoize · 28-06-2012, 12:36

Quote:

Originally Posted by Jarren

Ask for refund then, not a replacement.
This is the first time I heard that a customer was asked to contact a manufacturer.
I'm on my mobile atm but I'm pretty sure that you can return the lappy back to Amazon within 30 days.
Don't let them to fob you off, ask for money refund asap.

I'm quite happy to get a replacement though?
I'll doubt I'll get a better laptop for the price I paid.

24-06-2012, 14:57	#1
ThisNoize Registered User Join Date: Dec 2010 Posts: 168 Adverts \| Friends	Returning laptop to Amazon.de Laptop I received 5-6 days ago is definitely faulty. How do I go about getting a replacement, Google translate is making a dogs' of Amazon.de I also bought an additional 4GB RAM chip, should I send that back also?

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24-06-2012, 17:25	#2
Jarren Registered User Join Date: May 2008 Location: Tallaght Posts: 4,087 Adverts \| Friends	http://www.amazon.de/gp/css/returns/homepage.html The RAM will need to be returned.

26-06-2012, 14:52	#5
ThisNoize Registered User Join Date: Dec 2010 Posts: 168 Adverts \| Friends	When I try, it just brings me back to German. I knew this Laptop's price was too good to be true.

26-06-2012, 15:26	#6
Jarren Registered User Join Date: May 2008 Location: Tallaght Posts: 4,087 Adverts \| Friends	What browser are you using ?

27-06-2012, 11:46	#7
ThisNoize Registered User Join Date: Dec 2010 Posts: 168 Adverts \| Friends	Google Chrome. Is there any chance I could contact Samsung, instead of Amazon.de? Anybody have any idea about the cost of sending this back?

27-06-2012, 12:33	#8
Jarren Registered User Join Date: May 2008 Location: Tallaght Posts: 4,087 Adverts \| Friends	Install this on your Google Chrome browser https://chrome.google.com/webstore/d...hkkikfgjllcleb No point contacting Samsung,the refund/replacement policy is straight forward with Amazon.de. You will not pay anything to get that Sammy sent back to amazon.de.

27-06-2012, 18:04	#10
ThisNoize Registered User Join Date: Dec 2010 Posts: 168 Adverts \| Friends	Okay, I printed a label. So if I pack this with all it's original contents, slap the label on it and bring it to my local An Post, they'll send it for free?

27-06-2012, 18:16	#11
Jarren Registered User Join Date: May 2008 Location: Tallaght Posts: 4,087 Adverts \| Friends	My returns were always handled by DHL,basically is a pick-up service. Never heard about returning any item to Amazon.de using the an post . Clarify that with Amazon.de before sending the lappy back to Germany.

28-06-2012, 12:33	#14
Jarren Registered User Join Date: May 2008 Location: Tallaght Posts: 4,087 Adverts \| Friends	Ask for refund then, not a replacement. This is the first time I heard that a customer was asked to contact a manufacturer. I'm on my mobile atm but I'm pretty sure that you can return the lappy back to Amazon within 30 days. Don't let them to fob you off, ask for money refund asap.