[Do-more]

Yes the only function of this free voucher is to skip the queue at the security check. You can buy other things like porter services (i.e. what used to be know as Red Caps)

I used it in T1 on the Tuesday morning after Easter.

As it happened there wasn't a huge queue for the security check anyway but we rambled up to the express lane anyway.

I presented the Airport Genie vouchers to the women there and she first told me that no this lane was for business class or whatever.

But I insisted that the Airport Genie vouchers served the same purpose.

Jaysus, sorry luv, nobody has briefed me about these things was the reply.

So there then ensued about a 3 minute delay as she tried to figure out how to use them, consulting a colleague first and then calling over her supervisor before letting us through.

The vouchers have to be scanned in conjunction with the passengers boarding card and as there were 4 of us travelling in a family group this caused her some difficulty in trying to figure out which voucher should go with which boarding card

She didn't manage to get two of the vouchers to scan properly as the system kept saying "passengers boarding card must be scanned first" even though she had just scanned the correct boarding card.

So at the end of all the rig-ma-roll she called over the supervisor and he said to her well just visually check that the dates on the voucher correspond and let them through.

So in our case we probably would have been quicker in going through the normal channel.

Hopefully these teething problems have been ironed out by now but the need to scan the voucher in conjunction with the relevant boarding card is definitely a shortcoming of the system if you are travelling in a large group and one that could and hopefully has already been corrected by a little computer programming.

I realise that you probably don't need to know all these gorey details I am just posting them here in the faint hope that someone from Airport Genie would see them and take note so as to improve their system.

I was of course using a free voucher on that occasion, had I paid for it I would be demanding my money back.

Would I pay for the service in the future? No, not unless I knew the system had been vastly improved and even then only if I were travelling at peak times such as the end of July.

[tatranska]

I used in in T2 last week. They initially told me that it was a business class lane but once I told them we had the vouchers there was no problem.

I had a voucher for May while my wife and son had one fro last week. I had to book an unplanned flight for last week at short notice. I just phoned the office a few days before and it was changed over the phone and the voucher sent to me.

It was a great service but I dont know if I'd pay €22.50 for the 3 of us.

[BrookieD]

Originally Posted by Do-more

Yes the only function of this free voucher is to skip the queue at the security check. You can buy other things like porter services (i.e. what used to be know as Red Caps)

I used it in T1 on the Tuesday morning after Easter.

As it happened there wasn't a huge queue for the security check anyway but we rambled up to the express lane anyway.

I presented the Airport Genie vouchers to the women there and she first told me that no this lane was for business class or whatever.

But I insisted that the Airport Genie vouchers served the same purpose.

Jaysus, sorry luv, nobody has briefed me about these things was the reply.

So there then ensued about a 3 minute delay as she tried to figure out how to use them, consulting a colleague first and then calling over her supervisor before letting us through.

The vouchers have to be scanned in conjunction with the passengers boarding card and as there were 4 of us travelling in a family group this caused her some difficulty in trying to figure out which voucher should go with which boarding card

She didn't manage to get two of the vouchers to scan properly as the system kept saying "passengers boarding card must be scanned first" even though she had just scanned the correct boarding card.

So at the end of all the rig-ma-roll she called over the supervisor and he said to her well just visually check that the dates on the voucher correspond and let them through.

So in our case we probably would have been quicker in going through the normal channel.

Hopefully these teething problems have been ironed out by now but the need to scan the voucher in conjunction with the relevant boarding card is definitely a shortcoming of the system if you are travelling in a large group and one that could and hopefully has already been corrected by a little computer programming.

I realise that you probably don't need to know all these gorey details I am just posting them here in the faint hope that someone from Airport Genie would see them and take note so as to improve their system.

I was of course using a free voucher on that occasion, had I paid for it I would be demanding my money back.

Would I pay for the service in the future? No, not unless I knew the system had been vastly improved and even then only if I were travelling at peak times such as the end of July.

Hi Guys
Darren here, i run online operations for Airport Genie - I have been reading with interest your issues. Can I ask you PM me with your travel dates and flight number so i can follow up on these problems.

I am working very hard with the Security agents and managers to ensure all Airport Genie clients transit the FastTrack area in quick time as this is what you are paying for. I must state that a very high number of clients experience just that service but I am aware things happen and some staff are not aware due to being absent from training for what ever reason.

Your details will help me identify these staff and advise them accordingly with the correct training.

If you need any information on Airport Genie please contact me through the PM or email darren@airportgenie.com

Thanks
Darren

[Do-more]

Cheers Darren

email sent.

Glad to see someone taking notice of customer feedback.

I have sent you all the relevant detail so hopefully you can act to improve the system.

[Rowley Birkin QC]

Originally Posted by BrookieD

Hi Guys
Darren here, i run online operations for Airport Genie

Hi Darren,

Has the offer expired? My girlfriend is travelling to Paris in the morning and the code seems to be invalid, I'm using LPGGHY87BH.

Thanks

[toby2111]

Anyone got any codes for May?I'm flying next Thursday 3rd May,would appreciate being able to skip queues!

[getoffthepot]

I'd like a code too as flying on Wednesday next

[tatranska]

I'm flying back out in May.
Another code would be a nice thank you for the feedback and free advertising

[clancger]

Hi Darren,

I'm going on May 6th with missus + 2 kids and would appreciate a code if available.

[redgerry]

hi darren

i'm travelling with my partner and a friend on may 10th if there are any other passes left?

thanks

[nowuckenfurries]

Used my voucher yesterday evening skipped huge queues cheers op

[BrookieD]

Hi All
Just to advise that the offer code is over. This offer was for DAA Staff and was put up here by persons unknown (no harm in that).

Thanks for the interested but normal prices apply on the site. Keep an eye on the site however for big changes and potential new offers.


Cheers
Darren

[toby2111]

Thanks Darren,think I'll stick with the queue!

[gmf1024]

Have to say Im with Tatranska on this one. Airport genie is only useful if the queues are out the door otherwise you wonder what the benefits the €7.50 charge actually confers. Texts are a bit pointless as you can check everything else out on your phone/airport screens anyway. While I enjoyed the experience, given the speed with which the ordinary queue progressed, I didnt really see any point in it unless you were late/ in danger of being late for a flight or some extra inducement is included.

[robburn121]

Price now reduced to €4.95 and a free coffee with it as well