Ok so the washing machins is starting to whine as the drum bearings are gone. I call the shop (end of february) and they make arrangements for a service call. The manafacturers warranty covers spares but I pay the labour which is ok as I had no problems with them in the past.
I speak to the service guy and tell him that another service guy who was working across the way from my house diagnosed the problem and told me to ring it in, as I doorstepped him. He said he would order parts and be in touch.
Now last week I began to wonder about the delay so I rang the shop. They got back to me the following day and said that the company would not be able to source a spare part till the end of june and in the meantime made an offer of a discount on a new machine which the girl in the shop said was a poor offer and that they would try to get a better offer off them and she would ring me back next week.
Now my question is this. What constitutes an unreasonable delay in providing spare parts to repair a machine under warranty, bearing in mind that continual usage could cause further damage, yet I still need the use of my washing machine.
I don't realistically expect them to supply me with a replacement but the idea that a large multinational cannot source a fairly basic spare part for its own machine (I know as I used to work in the business) is quite frankly very strange indeed.
Any ideas ?