I’m a degree-qualified, experienced manager with a wide-ranging CV and good references but, during my last enforced inactivity, NONE, that is NOT ANY application to an Irish agency, including state-run agencies, received ANY response. UK agencies responded quickly and with specific (not cut and paste) replies. Guess where I work now?
I may be wrong but I think the caliber and training of agency personnel varies greatly, from professional to dufuss and, if you keep that in mind, you can avoid becoming upset or depressed with their performance. Competition is fierce so I suggest that, if a job you are really interested in is being handled by Dufuss, go around him / her. Be polite…..but determined, i.e. demonstrate some innate qualities that can be added to those listed in your CV. After all, when you get a job, you will have to deal with a range of situations, IQs and abilities that may not have been covered by your syllabus.
Best of Luck.