[bestleftfull3]

meteor have caught me for two bills the last 2 months trying to charge me for meteor textx that i have free in my plan only i checked they were trying to screw me for alot of money !!

[YumDeiseMum]

Originally Posted by Max Power 2010

I'm surprised they blocked the account as your not the account holder, they would of had to speak to your sister in order to block the account.

In circumstances like these an account can be blocked by someone other than the account holder. However no details can be given out. And if the phone was recovered only the account holder can unblock it

[lala88]

Originally Posted by Africa

Contact Comreg, they will know what to do. Meteor will pressure everything until you actually know your legal standpoint on this. Evil company. Glad I left them.

What good will that do? Meteor aren't responsible for anything before the phone is blocked. For all they know it wasn't stolen at all

[BrianD]

Meteor provide the service in good faith and it is up to the victim of crime to take action quickly. The same as if your ATM cards were stolen.

However, there is strong grounds that the networks should take action to limit losses. If the activity on the account dramatically increases then it should be flagged for possible suspension.

The operators took action over the voicemail passwords so what not give options to PAYG customers who roam? One could be the imposition of a cap so they can't go beyond a certain expenditure or perhaps that they can send/receive SMS but can only receive incoming calls and so on.

This is worth a read about another operator in the UK:
http://www.guardian.co.uk/money/2011...olen-sim-cards

[belle2e]

burnt

[Plek Trum]

Contact Com Reg and have a chat with an advisor there www.comreg.ie
You have a responsibility when you take on a phone contract and I imagine (but dont know) that Meteor will probably be justified in insisting for payment.

Its unfortunate and 'not fair' to a degree but your sister should have (a) had a PIN SIM on her phone (b) kept the phone on her person or (c) Kept the phone in the safe. - You said the safe was taken off the wall. Surely this should be impossible?

Did your sister and her boyfriend pay the hotel for use of the safe in the room?
If so you 'may' (and its a very VERY long shot) have grounds to take this bill up with the hotel. You paid them for a service (e.g security safe for valuables) and it didnt do what you paid for (protect them from theft). Therefore, you should be compensated for charges incurred as a result?

Its a stretch and I would imagine nigh impossible but may be worth considering.
Check their travel insurance too (if they had it)

Awful experience and while I know its not their fault they were broken into, its not Meteor's fault either that calls were made on that number.

Hope it all works out - let us know how you get on...

[Misticles]

She had a pin code for starting up the phone but not a key guard one.

She has contacted comreg so we will see what happens there.

I agree that there should be a flagging system. I know that some banks will contact you if they see what they seem to be suspicious activity on your account.

I think they were told not to use the safe as it was indeed unsafe but it was ripped off the wall anyways. Will have to clarify this with herself.

Will update.

[theteal]

Originally Posted by Misticles

She had a pin code for starting up the phone but not a key guard one.

She has contacted comreg so we will see what happens there.

I agree that there should be a flagging system. I know that some banks will contact you if they see what they seem to be suspicious activity on your account.

I think they were told not to use the safe as it was indeed unsafe but it was ripped off the wall anyways. Will have to clarify this with herself.

Will update.

when roaming with a phone, the home network had no immediate access to the call records. the home network receives a batch report every day or so (possibly longer - roaming charges for a trip abroad are known to appear on a bills quite a while after returning from said trip) from the foreign network so a flagging system, which would be ideal, would be very difficult if not impossible to implement for something that happened within such a short space of time.

[ShaShaBear]

Well if they went and used the safe when they were told not to....

Also, since she got a bill, did she think of getting it itemized to find out what number was called? Perhaps use it to find out who was called and through this possibly the person who stole it? I know it might not be much use, but it seems AWFULLY stupid that someone would break into an apartment, destroy the place, steal stuff from a safe and the hotel/apartment security have no visible record of it. First thing I would have asked to see was security footage so I could take this to the police. Second, I wouldn't use a safe that the management deemed "unsafe" (since, to me, that's them deeming the entire apartment unsafe).

Meteor only have your word to go on that the phones were in fact stolen and it was not a case of her working up a ginormous bill and then claiming they were stolen in order to get out of paying it. I'm not saying that's the case - but they have to consider the fact that she could be hoodwinking them.

[sunnysoutheast]

Originally Posted by Misticles

She had a pin code for starting up the phone but not a key guard one.

She has contacted comreg so we will see what happens there.

I agree that there should be a flagging system. I know that some banks will contact you if they see what they seem to be suspicious activity on your account.

I think they were told not to use the safe as it was indeed unsafe but it was ripped off the wall anyways. Will have to clarify this with herself.

Will update.

If you can get the itemised call records (and bear in mind they might not all have come in yet when roaming) you can identify the country and destination of the calls made (I assume they were calls not data) and perhaps Meteor will waive any charges above the interconnect charges. Perhaps. Bear in mind though that if a phone was used to call a third country when roaming, particularly to a mobile number, the interconnect charges will often be astronomical. This may also support your assertion that you didn't make the calls.

SSE

[Misticles]

She has an itemised bill and it shows the numbers called when it was robbed. What's weird is that she got a all from said number dialled when have was home a day or 2.

I think the phones were buried in the cases - they didn't use the unsafe safe.

She said the hotel were extremely unhelpful as we're the police. She did get a police report frim them.
The hotel told her to stop making a scene as she was distressing other guests, she was telling them what had happened as they asked, ie making them aware that there was a burglary.

My sister asked that nobody including hotel staff enter the room for the duration of her stay as she wasn't trusting anyone. One guy working for the hotel just appeared in the door one day, and the same happened the next day too. Claiming to be fixing a light that wasn't broken.

Anyhoooo comreg hav said there is nothing to be done. She has to pay it in installments.