IMPORTANT INFORMATION on PERMANET BROADBAND
Permanet are having serious problems in North Kerry as of December 2009 - ongoing (Feb 19th 2010).
They currently have overstretched capacity and are negotiating for more bandwith.
Regardless of whether your on a lower 'contention' rate business package or not - you are going to be suffering.
4MB broadband package now gets around 512k-1mb at most peak times.
Permanet are completely aware of the problem but are not notifying customers unless they complain / telephone support.
Basically they are currently charging customers for broadband speeds they simply can not supply at the moment.
Check your package and your speed.
The only advice they could give us was to step down from the 4mb - 1 or 2 mb package. If we hadn't telephoned them they would happily have continued taking €65 a month from us. Customer service re-imbursed us for the over charge, but many people I imagine are unaware and are being over charged.
They 'hope' to have it fixed by the end of March. They told us in December it would be the end of January, so I don't have much faith in that claim.
We have decided to switch to Vodafone, since our exchange recently became broadband enabled. We can't get the 4mb line (max 2mb) but at least they aren't trying to sell us speed we can not avail of unlike Permanet.
Check your package and check the speed your getting www.speedtest.net
With a 4mb line, we can't even stream SD Youtube videos majority of the time. Shocking.....