I ordered the service of a courier via the Parcel2Go.com website to have a package shipped from Ireland to the UK on 03/02/11. The package was collected by Nightline couriers 04/02/11. However, on 08/02/11 the tracking information stated the package was still 'In Depot'. I contacted Nightline by email and queried this. I was told over the next few weeks that the package was being searched for. On 24/02/11 Nightline couriers emailed me to tell me the package was lost and that my case was being forwarded to their quality/claims department. By 10/03/11 I still had no update and contacted them by email. I was only told then I had to contact Parcel2Go.com directly and report a loss claim and that Parcel2Go would deal directly with Nightline couriers. When I contacted Parcel2Go re: loss claim, they told me the loss claim should have been within 28 days of loss of item. I informed them that Nightline couriers had only told me to deal with Parcel2Go directly on 10/03/11 and I submitted all necessary documentation / proof required for making a loss claim. Since that time Parcel2Go have refused to pay my loss claim and I am now at a loss of €20 for courier services and the loss of my item cost £82.
Anyone have any experiences like this with Parcel2Go? Seems like a well timed money making scam to me.
I'm awaiting a call back from the European Consumer Centre in relation to this.