Originally Posted by aidankkk
My company would change about 14-1500 for this kind of support, including monitoring, phone email support and on site calls..
I consider your company very profitable and with a good technical support / sales department staff.The price is a very good for the OP as well.
BUT,tbh,if your company offers:
-4 - 8 hours onsite support call
-standard support at business time or 9-to-9 ,5 days
-SBS Servers support and Exchange calls
-Cisco networking issues
-pro-active monitoring software per server,with dynamic auto fixing issues
-included in price desktop & server OS reinstalling due to hardware, software, malware infections with data backup of local desktop (irrelevant of user data stored locally) and restore ALL user previous profile settings
-remote desktop support using specialised software with 1 hour response time
-liaise with third party suppliers (hardware) for fixing customer problems...in order to fix end user issue.
-yealy maintenance and systems review,full software and hardware inventory,project management for advise of upgrades
If your company offers all these,i kindly request to give me your contact details and/or your company ,make it public or in PM, and i shall out-source to you most of my technical calls,you do it at a cost of e125 per month,invoice me and i'll pay you e125 in 60 days,without chassing me for payments...
Because that is what, i pressume, the PO wants from us !
Let me know your thoughts...