Originally Posted by foggy_lad
they knew and also instead of the 0818 number appearing in the itemised bill it showed the uk number for sky which is possibly why they charged the uk rate for the call!
Odd, to say the least! They must have some manual routing in place (maybe they don't have a local Irish interconnect at all?) then, because the whole idea of 0818 is to be non-geographic (but terminated locally, so you could, in theory, change the geographic number it's terminated at ever couple of minutes .. routing info that's not going to get pushed to all originators on time). In that case if Sky have their provider change the number their 0818 forwards to, then will Perlico still try to connect you to the UK number rate? Even if Sky changes the 0818 to point to their Dublin office (as an example).
Do all 0818 numbers get charged at UK rates maybe?
Either way, it's definitely against the spirit of 0818 (an Irish prefix), and given that they don't tell you what the cost is (in their PDF call costs download), I'd certainly pursue the matter in writing referencing other Irish carrier prices. Depends on how much free time you have, I guess!