Am I the only one having major problems with Digiweb?

sham1976 · 05-01-2007, 10:11

Is their anyone else having major problems with Digiweb? My main gripe is with the phoneline they provide alongside their broadband as we havent been using the broadband all that much since it was installed. The phoneline is always dropping and often cuts out after a few minutes. We took the package on the basis that it had a 'working' phoneline so that we wouldnt have to deal with the eircoms of this world. When I contacted Digiweb they just said that the phonline was only a supplementary feature!! And they wouldnt do anything for us - surely this cannot be right if a company sells a package surely it must provide what they say it does i.e. broadband and a phoneline. Anyone else had any problems - maybe its just the location im in which is Dublin 9 by the way.

taung · 25-01-2007, 22:16

Yip, I've had problems with the Digiweb phone service in the last couple of months and I'm just about ready to give up on them......

watty · 25-01-2007, 23:43

Have you checked recently?
It's OK here in Limerick.

taung · 26-01-2007, 09:09

We've been checking every day now....the fault is still there. It mainly appears from 6.30pm to 9pm (the phone service is working perfectly this morning), so I'm guessing that Digiweb have under-dimensioned their phone call server and at peak call times their system just locks out call attempts.

Couch Potato · 26-01-2007, 13:07

Quote:

Originally Posted by taung

We've been checking every day now....the fault is still there. It mainly appears from 6.30pm to 9pm (the phone service is working perfectly this morning), so I'm guessing that Digiweb have under-dimensioned their phone call server and at peak call times their system just locks out call attempts.

Where are you based - currently considering their service.

SolarNexus · 26-01-2007, 19:51

I've been with Digiweb since they started offering broadband.

They're a bunch of idiots. Lost our account for nigh on 8 months, then chose to charge us in full, all at once, without notice. And tried to charge us the original price (which was obviously more expensive 3 yrs ago) on current billings, plus the 8months they 'forgot' about us.

I wouldnt touch them with a barge pole. unless it had barbs covered in rat poison.

mloc123 · 26-01-2007, 20:38

Not impressed with metro so far. I recieved a bill this week from Jan the 3rd, they forgot however to mention to me on the 3rd that the connection had been setup. The engineer was out in December and installed everything, he said customer support would phone me when it was ready to go.

The VOIP does not seem to work either.

game4it70 · 26-01-2007, 21:11

yeah i've had lots of probs.it was brill 4 the first month r so then i was having constant disconnects but still good speeds and pings.
that stopped all of a sudden after 4-5 weeks.
then speeds dropped and pings shot up very high (average max pause 200-400ms on irishisptest)
meanwhile having worn the batteries out on my keyboard(from unanswered e-mails) and spent a forture on credit being on hold and talking to people that say nothing wrong with my conn.
then one night about 12 my modem re-booted and for a week i had perfect speeds and pings day and night.

then it just stopped working and i had 2 engineers out and they said it was the modem.so they replaced it.speeds where ok when they left(1pm) but not as good as they where the good week i had recently.they had 2 activate new modem via digi office so whatever had made my coon good 4 the week was undone by that.
SO IF YOUR SILL AWAKE READING THIS the same thing happenrd last night modem died.i noticed the Initial DS frequency had changed in the modem settings.it not setting right number so it wont boot lucky 4 me i had noticed what it was yesterday so i'm back running but browsing is all its good 4 at these pings and speeds.
lol nice work digiweb engineers.
END OF RANT.

persian · 27-01-2007, 19:31

Quote:

Originally Posted by game4it70

yeah i've had lots of probs.it was brill 4 the first month r so then i was having constant disconnects but still good speeds and pings.
that stopped all of a sudden after 4-5 weeks.
then speeds dropped and pings shot up very high (average max pause 200-400ms on irishisptest)
meanwhile having worn the batteries out on my keyboard(from unanswered e-mails) and spent a forture on credit being on hold and talking to people that say nothing wrong with my conn.
then one night about 12 my modem re-booted and for a week i had perfect speeds and pings day and night.

then it just stopped working and i had 2 engineers out and they said it was the modem.so they replaced it.speeds where ok when they left(1pm) but not as good as they where the good week i had recently.they had 2 activate new modem via digi office so whatever had made my coon good 4 the week was undone by that.
SO IF YOUR SILL AWAKE READING THIS the same thing happenrd last night modem died.i noticed the Initial DS frequency had changed in the modem settings.it not setting right number so it wont boot lucky 4 me i had noticed what it was yesterday so i'm back running but browsing is all its good 4 at these pings and speeds.
lol nice work digiweb engineers.
END OF RANT.

Exactly the same happened to me

mloc123 · 29-01-2007, 01:02

I'm beginning to think I might just cancel it now and stick with their adsl service, which has been good enough up untill now.

Jumpy · 29-01-2007, 16:32

At least you guys have the option to cancel. Its the only broadband I can get where I am.
They are terrible for contention. Absolutely woeful at peak hours. The only real usable time is between 3am-3pm.

dathiultaigh · 30-01-2007, 09:55

Quote:

Originally Posted by sham1976

The phoneline is always dropping and often cuts out after a few minutes.

So does this problem only occur when people are using the DSL and voice service at the same time or does it make no difference at all?

Seems a few people are seeing this problem but would anyone knows if it purely isolated to Digiweb DSL customers? Personally I doubt this TBH.

Moriarty · 30-01-2007, 15:28

Has everyone that has had a problem in this thread contacted support? What did they say?

taung · 30-01-2007, 19:19

I'm having the problems with their Wireless Broadband service, not DSL.

game4it70 · 31-01-2007, 15:09

i'm also on wireless metro.
latest update is rang service last friday have to wait till this friday for another callout.
lol it i'm getting modem to work if i cold boot it but I'VE BEEN TRYING SINCE 9AM TILL NOW to get it to work.
speeds and pings useless anyway.this cannont be a contention issue as its the same all times of the day and only slightly worse at peak times.

05-01-2007, 10:11	#1
sham1976 Registered User Join Date: Jan 2006 Posts: 8 Adverts \| Friends	Am I the only one having major problems with Digiweb? Is their anyone else having major problems with Digiweb? My main gripe is with the phoneline they provide alongside their broadband as we havent been using the broadband all that much since it was installed. The phoneline is always dropping and often cuts out after a few minutes. We took the package on the basis that it had a 'working' phoneline so that we wouldnt have to deal with the eircoms of this world. When I contacted Digiweb they just said that the phonline was only a supplementary feature!! And they wouldnt do anything for us - surely this cannot be right if a company sells a package surely it must provide what they say it does i.e. broadband and a phoneline. Anyone else had any problems - maybe its just the location im in which is Dublin 9 by the way.

26-01-2007, 21:11	#8
game4it70 Registered User Join Date: Oct 2006 Location: s.dublin Posts: 452 Adverts \| Friends	another metro mug yeah i've had lots of probs.it was brill 4 the first month r so then i was having constant disconnects but still good speeds and pings. that stopped all of a sudden after 4-5 weeks. then speeds dropped and pings shot up very high (average max pause 200-400ms on irishisptest) meanwhile having worn the batteries out on my keyboard(from unanswered e-mails) and spent a forture on credit being on hold and talking to people that say nothing wrong with my conn. then one night about 12 my modem re-booted and for a week i had perfect speeds and pings day and night. then it just stopped working and i had 2 engineers out and they said it was the modem.so they replaced it.speeds where ok when they left(1pm) but not as good as they where the good week i had recently.they had 2 activate new modem via digi office so whatever had made my coon good 4 the week was undone by that. SO IF YOUR SILL AWAKE READING THIS the same thing happenrd last night modem died.i noticed the Initial DS frequency had changed in the modem settings.it not setting right number so it wont boot lucky 4 me i had noticed what it was yesterday so i'm back running but browsing is all its good 4 at these pings and speeds. lol nice work digiweb engineers. END OF RANT.

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25-01-2007, 22:16	#2
taung Registered User Join Date: Aug 2004 Posts: 316 Adverts \| Friends	Yip, I've had problems with the Digiweb phone service in the last couple of months and I'm just about ready to give up on them......

25-01-2007, 23:43	#3
watty Registered User Join Date: May 2001 Location: Tanglebox Posts: 21,176 Adverts \| Friends	Have you checked recently? It's OK here in Limerick.

26-01-2007, 09:09	#4
taung Registered User Join Date: Aug 2004 Posts: 316 Adverts \| Friends	We've been checking every day now....the fault is still there. It mainly appears from 6.30pm to 9pm (the phone service is working perfectly this morning), so I'm guessing that Digiweb have under-dimensioned their phone call server and at peak call times their system just locks out call attempts.

26-01-2007, 19:51	#6
SolarNexus Registered User Join Date: Dec 2004 Location: Dublin Posts: 596 Adverts \| Friends	I've been with Digiweb since they started offering broadband. They're a bunch of idiots. Lost our account for nigh on 8 months, then chose to charge us in full, all at once, without notice. And tried to charge us the original price (which was obviously more expensive 3 yrs ago) on current billings, plus the 8months they 'forgot' about us. I wouldnt touch them with a barge pole. unless it had barbs covered in rat poison.

26-01-2007, 20:38	#7
mloc123 Registered User Join Date: Oct 2005 Posts: 2,391 Adverts \| Friends	Not impressed with metro so far. I recieved a bill this week from Jan the 3rd, they forgot however to mention to me on the 3rd that the connection had been setup. The engineer was out in December and installed everything, he said customer support would phone me when it was ready to go. The VOIP does not seem to work either.

29-01-2007, 01:02	#10
mloc123 Registered User Join Date: Oct 2005 Posts: 2,391 Adverts \| Friends	I'm beginning to think I might just cancel it now and stick with their adsl service, which has been good enough up untill now.

29-01-2007, 16:32	#11
Jumpy Registered User Join Date: Dec 2004 Posts: 5,258 Adverts \| Friends	At least you guys have the option to cancel. Its the only broadband I can get where I am. They are terrible for contention. Absolutely woeful at peak hours. The only real usable time is between 3am-3pm.

30-01-2007, 15:28	#13
Moriarty Registered User Join Date: Nov 2000 Posts: 5,667 Adverts \| Friends	Has everyone that has had a problem in this thread contacted support? What did they say?

30-01-2007, 19:19	#14
taung Registered User Join Date: Aug 2004 Posts: 316 Adverts \| Friends	I'm having the problems with their Wireless Broadband service, not DSL.

31-01-2007, 15:09	#15
game4it70 Registered User Join Date: Oct 2006 Location: s.dublin Posts: 452 Adverts \| Friends	i'm also on wireless metro. latest update is rang service last friday have to wait till this friday for another callout. lol it i'm getting modem to work if i cold boot it but I'VE BEEN TRYING SINCE 9AM TILL NOW to get it to work. speeds and pings useless anyway.this cannont be a contention issue as its the same all times of the day and only slightly worse at peak times.